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Lexus of Wilmington - Service Center

Wilmington, DE

4.8
285 Reviews

285 Reviews of Lexus of Wilmington - Service Center

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February 24, 2025

Fantastic service, knowledgeable staff, excellent vehicle selection, and smooth buying process. Highly recommend Lexus of Wilmington Dealership! More

by stkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 23, 2025

I recently had the pleasure of working with Troy Mayer, and I couldn't be more impressed with his professionalism and dedication. From the moment I walked in, he was welcoming, knowledgeable, and genuinely More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam Wallace
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 22, 2025

Troy made my experience at Lexus amazing. His great attitude and happy manner made it a pleasure to do business there. He is a great person and made my day better! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Jordan responded

Troy was amazing

February 10, 2025

Rob Payson has been my service provider with Lexus for many years . He is professsiibql and accommodating of my needs More

by Prada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

February 09, 2025

Rob is an excellent technician. He is always attentive, professional, and well versed in his job. I think that he is a great asset to Lexus family. More

by Rx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob payson
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2025

Absolutely! Here's a stellar service review for a car service, keeping in mind the Exceptional Service and Expertise at Lexus of Wilmington with Robert Payson R More

by S. Oneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Payson
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

February 06, 2025

Joe Sweitzer, Rob Payson, Neil Bell, Carlos Jourdan and Patty McCrea - ALL helped me directly or indirectly on this service visit. What a GREAT team - as always. I won’t go anywhere else! I’ve been doing b More

by Reachleague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sweitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Payson Carlos Jourdan. Neil Bell
Jul 26, 2025 -

Lexus of Wilmington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 14, 2025

On 1/13 i came in to get regular maintenance on my vehicle, i sat down with a advisor named Kevin Dowd and told him specifically I'm trying to spend as minimal as possible, being that i can go elsewhe More

by Fred M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kevin Dowd, Joseph Sweitzer, Andrew Miller
Jul 26, 2025 -

Lexus of Wilmington responded

Hi Fred. Thank you for taking the time to review Lexus of Wilmington. Our General Manager, Andrew Miller, has attempted to contact you, but has been unsuccessful in reaching you. Should you wish to further discuss your experience, please contact Andrew directly at andrewmiller@mileone.com or 302.295.8543. Again, thank you for your time and feedback.

December 27, 2024

Rob Payson always takes good care of me and my car. He provides excellent customer service and always give me good information as to what my car needs and why. Having your car serviced is never fun, bu More

by JPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Payson
December 27, 2024

Service Dept. Rob Payson goes above and beyond expectations every single time my car needed service. He has kept my Lexus on the road for 12 years. It looks & driv More

by RuthDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: ROB PAYSON is the best!
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