Lexus of Winter Park

Excellent experience all the way around! From Morris the sakes rep to Devin the sales manager to Josiah the tech that showed us how to use the car. Our 2nd Lexus from Winter Park! From Morris the sakes rep to Devin the sales manager to Josiah the tech that showed us how to use the car. Our 2nd Lexus from Winter Park! More

Big thanks to Darin Tran for his help with my 2026 Lexus RX 350 AWD! He went above and beyond on multiple occasions to make my Lexus experience memorable. Highly recommend him and Lexus of Winter Park! They RX 350 AWD! He went above and beyond on multiple occasions to make my Lexus experience memorable. Highly recommend him and Lexus of Winter Park! They are all about customer service!! More

The kids and I visited the Lexus dealership in Winter Park after work today and I have to say, I was extremely disappointed with my first experience there. First of all, not a single person approached Park after work today and I have to say, I was extremely disappointed with my first experience there. First of all, not a single person approached us or offered to assist us when we arrived. I was already disappointed with the lackluster waiting area. Maybe I’m just spoiled as a loyal BMW customer, but the difference in customer service and amenities is night and day. At BMW, you’re welcomed with exceptional customer service, a variety of drinks, and even freshly prepared food. At Lexus, all they had available was water and coffee, and the overall experience didn’t come close to what I’m used to. For context, we didn’t just walk in there for fun. My son has been looking to trade in his old car for something newer and more reliable since he’ll be transferring to UCF. He’s had his eye on this particular Lexus for a while, and we went there seriously considering making a purchase. I was also considering trading in my own vehicle because Lexus is known for offering luxury, practicality, and relatively reasonable maintenance costs compared to other luxury brands. What really disappointed me was that we had to complain to a salesperson before anyone seemed to take notice of us. Only then did other staff members start coming out to assist. By that point, the damage was already done. We decided to leave and made it clear that we were no longer interested. First impressions matter, especially when you’re dealing with a luxury brand. Customers shouldn’t have to complain just to receive basic attention and courtesy. We came in as two potential customers genuinely interested in purchasing vehicles, and because of the poor service, you lost both of us. More

Vanessa did an excellent job. Very helpful, patient and professional. Overall a great experience with those we came in contact with during our transaction Very helpful, patient and professional. Overall a great experience with those we came in contact with during our transaction More

Had a wonderful experience at Lexus of Winter Park! Ethan was great. Very professional, and I never felt pressured through the process. Ethan was great. Very professional, and I never felt pressured through the process. More

I’ve been doing business with Lexus of Winter Park since the 90’s. The sales experience always fair. the 90’s. The sales experience always fair. More

The staff were very nice and proactive. The only issue was that I wasn’t able to make an offer because I was told that the Lexus GX550 was in low supply. I ended up purchasing it at the ful The only issue was that I wasn’t able to make an offer because I was told that the Lexus GX550 was in low supply. I ended up purchasing it at the full listing price, no discount, not even a cent. More

I was happy with my salesman “Jay” Gilles Durandisse and finance consultant Brandy Torres. Jay called me back a week after I started looking to say he found a vehicle that seemed to match my “want list.” B finance consultant Brandy Torres. Jay called me back a week after I started looking to say he found a vehicle that seemed to match my “want list.” Brandy made closing much better than the usual high pressure experience. I accepted the car when I went to pick it up. However, the chrome wheels are painted gray. I decided that looked OK, although not what I expected. After a week, I am sorry I didn’t insist on original finish. The wheels were the one feature I said needed refinishing because of rust. I was not informed they would not be chrome which would match trim on car. The chrome is the correct finish. After years of practical cars, this is a special car for me, probably my last. I like the interior features of “ultra luxury,” and the quiet ride. I have the interior color I wanted and feel like it seems new. I rejected my family’s suggestion of an electric car and chose what I wanted. In the end, I do think the car should have been delivered as it was manufactured with the correct wheel finish. More

Very friendly, lots of vehicles to choose from. I enjoyed the service that I received from Gilles “Jay” Durandisse, Sales Consultant, and Gabriel Cannata, Financial Consultant. Both men were very I enjoyed the service that I received from Gilles “Jay” Durandisse, Sales Consultant, and Gabriel Cannata, Financial Consultant. Both men were very helpful to me. More