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Lexus of Winter Park
Winter Park, FL
1,358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,358 Reviews of Lexus of Winter Park
August 05, 2011
I have dealt with Francisco the last 3 times I've been in for service and am always pleased by his courtesy, friendliness, and professionalism. It is very reassuring to deal with the same service rep time a for service and am always pleased by his courtesy, friendliness, and professionalism. It is very reassuring to deal with the same service rep time after time. If we ever have a problem (happened once) he deals with it right there and then and makes it right. I am always highly satisfied with the service I get from the Lexus Service Dept. M. L. Prince Oviedo, FL More
by Smokytriker
Employees Worked With
Francisco Gonzalez
Helpful July 31, 2011
CJ is always a pleasure to deal with when I take my car in for service. He follows the service from beginning to end and always keeps me informed. He is a perfect representative for your company that pri in for service. He follows the service from beginning to end and always keeps me informed. He is a perfect representative for your company that prides itself with world class service and always look forward to my car service experience. CJ deserves special recognition! More
by ljfinelli
Employees Worked With
CJ Kinch
July 26, 2011
This was the third time I have had to call for road service due to a dead battery. I am concerned that this will occur again as there were no findings as to what caused the failures. November 20, 2010 service due to a dead battery. I am concerned that this will occur again as there were no findings as to what caused the failures. November 20, 2010 was the first time. At that time I was told there was a possibility the problem orginated with the alternator. The second service call was August 17, 2010. The battery was replaced and yet the same thing happened again in less than a year. I live 83.48 miles from Orlando which is a great inconvenience for me since there is not a dealer in Ocala who is authorized to service a warranty problem. More
by Norma Poucher
Employees Worked With
Clifton J. Kinch
July 15, 2011
After noting my complaint here, with the BBB and thru a letter requesting arbitration, the customer relations manager from Lexus of Orlando contacted me and could not have been more friendly and profession letter requesting arbitration, the customer relations manager from Lexus of Orlando contacted me and could not have been more friendly and professional. She addressed the issue, kept me informed of their review and they paid for the rapairs in full. Had my initial complaint gotten to her right away, I doubt the bad review below would have been necessary. I've adjusted my ratings upward to reflect her positive action in resolving the problem. Very poor customer focus. Two major issues: 1. Flew to Orlando to purchase a used vehicle. Was driving back to my home, but had to wait 1.5 hours to sign paper work. Ostensibly it was only so the Finance Manager could make a sleezy attempt to sell an extended warranty - one of the least prudent purchases once can make. 2. Discovered 2 months later - when I was ready to do an oil change - that Lexus of Orlando (they had their sticker on the windshield indicating when to change oil) had stripped my oil drain plug by overtightening it. The only fix is to remove and likely replace the oil pan - which my Audi dealer informed me was $615. In contacting the dealership with an official complaint via e-mail, (they have an arbitration agreement that states a complaint must be mailed so I will be sending that next) they completely disregarded my inquiry and complaint. I'll be filing a written arbitration complaint and also filing with the Better Business Bureau. Buy elsewhere. Would not visit there ever again. More
by francisvegas
Employees Worked With
Tara Russo, Kenny ?, Steve Wofford, Kenny Huang
July 14, 2011
I must commend my Service Consultant, Manny Camacho. He was so helpful, cordial, and efficient when I came in for my 15,000 mile service. First, I needed help with my Bluetooth connection with a new phone. was so helpful, cordial, and efficient when I came in for my 15,000 mile service. First, I needed help with my Bluetooth connection with a new phone. He took care of it for me immediately. Upon returning to the Lexus dealership to pick up my car and return the loaner car I ran into traffic delays due to a couple of accidents. A 15 minute drive took close to an hour and I called Manny to let him know I was on my way, but was so worried I would not make it in time before closing. He immediately put my mind at ease and was so cordial. He was there to greet me as I drove in at 7 PM. I had another hour and a half drive back home to an adjoining county and couldn't help but think about the wonderful customer service I received. Thank you, Manny, and Lexus of Orlando. You removed my worries and turned a frantic time into a pleasant ending. Your service department is the best thanks to people like you. ~ B. McKee More
by mckeeb
Employees Worked With
Manny Camacho
July 06, 2011
The salesman (Paul Zakhary) established the tone of the dealership in one word--courtesy. His entire effort was to help me, the customer, find the car to fit my needs. This was supported by his manager Iva dealership in one word--courtesy. His entire effort was to help me, the customer, find the car to fit my needs. This was supported by his manager Ivan and the finance team of Steve and Carlos. I would buy from this dealer again because they held a "safety net" under me so that I would not panic or become anxious. I owned a Lexus before this purchase, and I fully intend to continue buying Lexus in the future. I intend to encourage my kids to buy Lexus (after college, another 2 years DTR). The service guys were very helpful, they showed me the underside of the car and answered my questions. I want everyone to know just how great this dealership is and I will pass my experiences along to my friends and relatives. I thank everyone from Lexus of Orlando and I can't wait to buy my next car from you. Thank you. Sincerely, Rudy I. Khan Cocoa, FL More
by Bigruu1
Employees Worked With
Paul Zakhary, Ivan Micheletti, Steve Wofford and Carlos Curet., Carlos Curet
June 30, 2011
I recently went in for service on my previous car across the street and I walked over to the Lexus lot and was looking around. I liked that I wasn't immediately attacked. After I looked through the cars and the street and I walked over to the Lexus lot and was looking around. I liked that I wasn't immediately attacked. After I looked through the cars and started to head back over Doug walked up and asked me how I was doing and what cars interested me. I told him I liked the IS250 but I didn't really see any that interested me in the lot. He told me he had one that might. I went in with him and he found exactly what I wanted an IS250 Manual. Needless to say I was extremely happy. He worked out a great price without being aggressive and making me uncomfortable. He is by FAR the best salesman I have ever dealt with. This is the sixth car I have purchased and the salesman was as great as the product. Even after purchasing the car Doug made himself available. I saw a scratch and Doug along with Wayne just took care of it no questions asked. Thanks Wayne you made a great first impression Thanks Doug I really appreciate it. I really enjoyed your impecable service. Everyone I know will come to you first for their next car. More
by dvius
Employees Worked With
Doug Chan, Wayne Kerr
June 24, 2011
Everybody are courteous, helpful and easy to talk with. The dealership is very clean, provides with drinks, food, TV while we were waiting.Kenny is very easy to talk to, no pressure unlike other dealership The dealership is very clean, provides with drinks, food, TV while we were waiting.Kenny is very easy to talk to, no pressure unlike other dealerships, and very helpful. I would highly recommend him and the dealership to my friends and prospective lexus buyers. More
by belrom66
Employees Worked With
Kenny Huang; Justin Time, Steven Persaud, Kenny Huang
June 23, 2011
Dominic Crocetta had reviewed my previous service visits and used that information to discuss the areas to be covered at my 20,000 mile check. He had excellent follow through. He did what he said he was goi and used that information to discuss the areas to be covered at my 20,000 mile check. He had excellent follow through. He did what he said he was going to do and therefore my service visit was very satisfying. More
by James Latimer
Employees Worked With
Dominic Crocetta, Dominic Crocetta
June 16, 2011
Mr. Kinch always gives me the best service and attention. He always greet you with a smile and make you feel at home. I appreciate his honesty and i trust him he has never disappointed me. I do not want to He always greet you with a smile and make you feel at home. I appreciate his honesty and i trust him he has never disappointed me. I do not want to deal with anyone other than Mr. Kinch. Please keep this man He's truely the best. 5ttttttttttttttttttttttttttttttttttttttttt Lexus Customer Forever, Zetta Williams More
by ZWTEDDYBEAR
Employees Worked With
Mr. C. J. Kinch
