Lexus of Winter Park

Charles Reem I had an excellent experience with Charles!! He is very knowledgeable, professional, and patient. He gave us enough time and space to think and was ne I had an excellent experience with Charles!! He is very knowledgeable, professional, and patient. He gave us enough time and space to think and was never pushy, but always available for questions and concerns! I highly recommend Charles and thank Lexus for such great service ! More

Top Notch Dealership Everyone from my Salesman, Allen, to the Sales Manager, Chanlin, to the Financial Guy treated me with respect. I went in there dreading having to deal Everyone from my Salesman, Allen, to the Sales Manager, Chanlin, to the Financial Guy treated me with respect. I went in there dreading having to deal with car salesmen and I truly was surprised at how smoothly the whole experience was. I would recommend this dealership to anyone. I am a very satisfied customer and I love my new Lexus ES! More

Exceptional service The quality of service i received was exceptional. They made me feel like I really mattered . They went above and beyond to make sure i was happy and The quality of service i received was exceptional. They made me feel like I really mattered . They went above and beyond to make sure i was happy and pleased. More

My Dealer of Choice There are several Lexus dealerships in the area but I always purchase from Lexus of Winter Park. Kenny has been my consultant for most of my purchase There are several Lexus dealerships in the area but I always purchase from Lexus of Winter Park. Kenny has been my consultant for most of my purchases since 2008. For my last purchase I worked with Pan. Both were courteous and professional. Omar has been the sales manager throughout and has always struck the perfect balance between great pricing for me and the dealership. I highly recommend Lexus of Winter Park. More

Never answers u calls or emails Before u buy a leased vehicle from them beware of going over mileage and wanting to buy u car....I was trying to buy for over a month ...gave me the p Before u buy a leased vehicle from them beware of going over mileage and wanting to buy u car....I was trying to buy for over a month ...gave me the payment then went in and they stated need 6000 down...after driving 2 1/2 hours....told him I have an email that stated zero down...financial mgr had already left..general mgr would not meet with me...then stated in an email to Mr Froberg I would purchase vehicle with the 6000 down...called no response after another week and half I traded car in at Huston Cadillac ...where they talk to you... More

A great place! My salesman Charles was extremely helpful in getting me the car I wanted. The process was quick and, thanks to all the dealership employees, easy to u My salesman Charles was extremely helpful in getting me the car I wanted. The process was quick and, thanks to all the dealership employees, easy to understand. So glad I could get my car from Lexus of Winter Park! More

Employee of the year! I had the best experience at a dealership ever and it was all thanks to Mr. Sergio Fernandez. I was so lucky to be paired with the best sales rep Lexu I had the best experience at a dealership ever and it was all thanks to Mr. Sergio Fernandez. I was so lucky to be paired with the best sales rep Lexus had to offer! He helped me find the perfect car and it was better than the original car I went to look for. He was not like a salesman he was a friend! He got me the deal of a lifetime and I’m so thankful! I had some good experiences and some bad but this one was above and beyond what I expected to receive. If I ever need another vehicle I will call Sergio! He was the best specialist I ever had and I thank him for his service! He should win employee of the year due to his hard work and knowledge with good understanding of people and his good nature! Thanks again Sergio! More

Excellent Customer Service! They were so kind and very patient! Charles and Kenny helped me find my dream car. I am a nurse that has always wanted a Lexus and today my wish came They were so kind and very patient! Charles and Kenny helped me find my dream car. I am a nurse that has always wanted a Lexus and today my wish came true! Thank you for doing such a good job. Many blessings More

Lack of Response from the Sales Team Purchased a 2016 GS350 F Sport from the dealership. The car was missing cub holder insert in the front panel. Been calling the dealership for two we Purchased a 2016 GS350 F Sport from the dealership. The car was missing cub holder insert in the front panel. Been calling the dealership for two weeks to ask for the part, but have been getting the run around from the Sales Manager (of all people). Treatment is nice when you walk in the door, but be careful after you walk out, they will be avoiding constantly. More