
Lexus of Winter Park
Winter Park, FL
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1,362 Reviews of Lexus of Winter Park
False advertising. Duped twice. Do not go to dealership. I was interested in new vehicle. Called about 130% of Kelly blue book trade in. Offer. The fine print says up to. Basically they told me the advert I was interested in new vehicle. Called about 130% of Kelly blue book trade in. Offer. The fine print says up to. Basically they told me the advertising was false and they would never honor it after confirming by phone they had it. Then they said they would honor offer only on in stock vehicles. They called me after the vehicle was in stock and I asked again to confirm they would honor advertising. They said yes. I travelled both times from Ocala, FL. When I got there they never even offered 100% of the blue book price and that they would add a disclaimer to their false advertising. Don't be fooled. I was twice. Left without further negotiations since they failed to honor their own advertising. Very disappointed. Went through "we will make it better next time promise" protocol twice. Don't buy in this dealer unless you don't care about lying and deceit to get you to buy. More
Terrific Service! Marcel & Raymond were awesome! I could not be more excited about my new 2017 Rx 350 FSport. Marcel and Raymond were terrific; they were so patient and kind. They worked with me to m I could not be more excited about my new 2017 Rx 350 FSport. Marcel and Raymond were terrific; they were so patient and kind. They worked with me to make sure I was happy and comfortable with my purchase. Everything was professional and exceeded my expectations. Highly recommend! More
Very Poor Customer Service After Car Purchase Don't hold your breathe after you sign the paperwork. Very unprofessional post car experience. Everyone in this company doesn't know what the other is Don't hold your breathe after you sign the paperwork. Very unprofessional post car experience. Everyone in this company doesn't know what the other is doing! They want to shuffle you around until you get frustrated. I have bought over 15+ cars in my life and this was the worst experience. More
Taking advantage of a mistake Horribly disappointed. Previous Lexus owner with a great experience. This experience has been the worst car buying experience I have ever had. I mad Horribly disappointed. Previous Lexus owner with a great experience. This experience has been the worst car buying experience I have ever had. I made a mistake and they were of absolutely no help. I would avoid this dealership. More
William is the best. Excellent service. Excellent service, quick in and out, and top of this William is the best. Everyone else at the service center is also very helpful. Highly recommended Excellent service, quick in and out, and top of this William is the best. Everyone else at the service center is also very helpful. Highly recommended. More
Marcel Morin and David Land Thank you,Marcel Morin and Sales Manager David Land for making my car buying experience at Lexus of Orlando such a wonderful one!Without a doubt ,you Thank you,Marcel Morin and Sales Manager David Land for making my car buying experience at Lexus of Orlando such a wonderful one!Without a doubt ,you both are absolute 2 of best ones I would HIGHLY RECOMMEND to anyone who is interested in purchasing a quality new or used car!My Audi is absolutely amazing and I couldn't be any happier!Marcel,took an extra mile to still keep in touch with me even though I didn't buy any car on my first visit.The most polite,helpful ,patient and amazing salesman that you could ask for.This is an impressive dealership with a superior team on board!!!Definitely coming back for another car! More
Always first class service! Lexus of Orlando has it figured out, they really know how to treat their customers. I appreciate the friendly, fast, and informative service each and Lexus of Orlando has it figured out, they really know how to treat their customers. I appreciate the friendly, fast, and informative service each and every time I have to pay you all a visit. I've owned other vechicles and visited other local service centers(land Rover Orlando and Fields BMW), but you all are second to none! Dominic was excellent, couldn't have asked for anything more! All I can say is wow. More
Great Experience Our experience from beginning to end was just great. Charles Ream was very patient and Knowledgeable. I will recommend Charles and Lexus of Orlando Our experience from beginning to end was just great. Charles Ream was very patient and Knowledgeable. I will recommend Charles and Lexus of Orlando to my friends. More
First Class All that I can say is that my experience at Lexus of Orlando was "First Class" all the way. From the moment I entered the service area and was greeted All that I can say is that my experience at Lexus of Orlando was "First Class" all the way. From the moment I entered the service area and was greeted by a service member that guided me in what would be happening next. I was show to the service waiting area where I meet my service adviser Jose. But before I start I must say the waiting area was very pleasant and welcoming. Jose was very pleasant and helpful in explaining the service process making me feel more at ease. Jose was very gracious in offering a loaner car if I was inclined to need one. While my time waiting for my car was very pleasant which is very rare these days, I was able to knock out some work and answer some emails which help me out a lot. I was totally impressed by the text messages that I received giving me update of the the work bring done on my car which made all in the difference in the world to me. In conclusion all that I can say is that that my experience was great and that I would recommend Lexus of Orlando. I must also say that Jose is a great asset to your organization. More
Another great experience at Lexus of Orlando This is the second car that I have purchased from Lexus of Orlando. Charles Ream was my sales specialist in both cases. I feel as though I got a gre This is the second car that I have purchased from Lexus of Orlando. Charles Ream was my sales specialist in both cases. I feel as though I got a great car at a good value, especially considering that it is a lux brand. Charles was great to work with last time as well as with this most recent purchase. I will be back at Lexus of Orlando again soon and I will be working with Charles again in the future. More