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Lexus of Winter Park

Winter Park, FL

3.9
1,362 Reviews

305 North Semoran Blvd

Winter Park, FL

32792

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1,362 Reviews of Lexus of Winter Park

May 12, 2017

False advertising. Duped twice. Do not go to dealership. I was interested in new vehicle. Called about 130% of Kelly blue book trade in. Offer. The fine print says up to. Basically they told me the advert More

by Axel Martinez
Customer Service
Recommend Dealer
No
Employees Worked With
Charles Ream, Marcus Beckford
April 24, 2017

Terrific Service! Marcel & Raymond were awesome! I could not be more excited about my new 2017 Rx 350 FSport. Marcel and Raymond were terrific; they were so patient and kind. They worked with me to m More

by Suzyhu10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcel , Raymond Nazario
Apr 26, 2017 -

Lexus of Winter Park responded

Suzy, thanks so much for the excellent review and congratulations on your new 2017 Rx 350 FSport! Marcel and Raymond are a key component of our team here at Lexus of Orlando, and they will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 24, 2017

Very Poor Customer Service After Car Purchase Don't hold your breathe after you sign the paperwork. Very unprofessional post car experience. Everyone in this company doesn't know what the other is More

by JanetB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Gordon
Apr 24, 2017 -

Lexus of Winter Park responded

Hello Janet B., I would like to review your concerns with you personally in reference to your recent purchase of the 2011 Cadillac Escalade. Please advise when would be the best time to contact you and if you would confirm what number I may call. Your patience is sincerely appreciated. Best regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

Apr 25, 2017 -

Lexus of Winter Park responded

Thank you “JanetB” for giving me the opportunity to review your concerns regarding your recent purchase of the 2011 Cadillac Escalade. As we discussed, our genuine apologies that our communications with you, after the purchase was completed, were not done in a more timely and consistent manner. We are honored that you selected Lexus of Orlando for your vehicle purchase and I hope our demonstration of goodwill has been appropriate. Best regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

April 22, 2017

Taking advantage of a mistake Horribly disappointed. Previous Lexus owner with a great experience. This experience has been the worst car buying experience I have ever had. I mad More

by Horribleexpetience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Nazario
April 20, 2017

William is the best. Excellent service. Excellent service, quick in and out, and top of this William is the best. Everyone else at the service center is also very helpful. Highly recommended More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina
Apr 24, 2017 -

Lexus of Winter Park responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. I’ll share your comments with William and the rest of the team, and we look forward to working with you again down the road. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 19, 2017

Marcel Morin and David Land Thank you,Marcel Morin and Sales Manager David Land for making my car buying experience at Lexus of Orlando such a wonderful one!Without a doubt ,you More

by Daovy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Land
Apr 24, 2017 -

Lexus of Winter Park responded

Thank you for writing about your visit with us, and congratulations on your Audi! Marcel and David are assets to Lexus of Orlando, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendations. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 18, 2017

Always first class service! Lexus of Orlando has it figured out, they really know how to treat their customers. I appreciate the friendly, fast, and informative service each and More

by markeo123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Crocetta
Apr 19, 2017 -

Lexus of Winter Park responded

Mark, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Dominic provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 18, 2017

Great Experience Our experience from beginning to end was just great. Charles Ream was very patient and Knowledgeable. I will recommend Charles and Lexus of Orlando More

by Angel Delgado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Ream
Apr 19, 2017 -

Lexus of Winter Park responded

Angel, thank you very much for taking your time to leave us a great review. I am pleased to hear about your great experience with Charles. If there is anything else we can do for you just give us a call. Congratulations on your purchase! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 17, 2017

First Class All that I can say is that my experience at Lexus of Orlando was "First Class" all the way. From the moment I entered the service area and was greeted More

by Dennis714
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Huertas
Apr 19, 2017 -

Lexus of Winter Park responded

Dennis, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I am very glad to hear that your experience with Jose has been very positive. Please do not hesitate to reach out to our team if you need anything in the future. We hope to see you again! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

April 17, 2017

Another great experience at Lexus of Orlando This is the second car that I have purchased from Lexus of Orlando. Charles Ream was my sales specialist in both cases. I feel as though I got a gre More

by DaveC0001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Ream
Apr 19, 2017 -

Lexus of Winter Park responded

Hi Dave, Lexus of Orlando would like to thank you for your review regarding your recent buying experience with us. We recognize that this is your second car purchase from Charles and wanted to say "Thank you". We do appreciate your business and look forward to assisting you with all your future automobile needs. Enjoy your new car! Sincerely, Rachel Webb | Guest Relations Director | Lexus of Orlando

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