Lexus of Winter Park

Super Lexus Service Wayne, Jose and Tracey are to be commended for their respective technical and customer service skills. The staff at Lexus Of Orlando truly work as a Wayne, Jose and Tracey are to be commended for their respective technical and customer service skills. The staff at Lexus Of Orlando truly work as a team. As busy as this dealership is they take time to make sure you get VIP treatment in each and every regard. Wayne personally escorted my wife and I to the luxurious customer lounge while Jose promptly tended to the service of my RX350 He left a thank you note and said it was a pleasure to work on my car- WOW. The spacious customer lounge consists of several separate seating areas, massage chairs, a closed off child play area, a business center as well a well stocked refreshment and lunch bar. The progress of my service was updated via email to my phone. The original service time was promised not longer than 2 hours and that was a promised kept. The spa atmosphere of the lounge made the waiting time go by very quickly. Wayne then came to the lounge and reviewed the services performed. A hand shake and a thank you from Wayne and we were on our way. A subsequent follow up call from Miss Maynard as a quality control follow up was also very much appreciated. She wanted to make certain I was completely satisfied with my experience at Lexus Of Orlando.. These people really care and go the extra mile for their clients. It is noticed, now published and very much appreciated. More

Two services on my new brand Lexus The hood of my new brand Lexus has been painted due to an existing scratch from the dealer. Lexus painted the hood, but during that service the door The hood of my new brand Lexus has been painted due to an existing scratch from the dealer. Lexus painted the hood, but during that service the door of the driver side was damaged with something that looks like an over spray. Service took care of the car for second time to fix it. When I pick up the car there still some spots on the guard door that nobody noticed. They offer me to leave the car at service and come back or work with this in the 5k service. After being back and forward within two weeks with the service department with a brand new car, this was overwhelmed. I trade my previous 350 ES from 2011, after more than 5 years of services and I have to say that this was the best car and during that time I have received the best service at Lexus of Orlando. For this reason I dicided to trade the 2011 for a 2016. But my current service experience has been different. Hope that improve. More

Treated like friends We recently leased a new Lexus at Lexus of Orlando. Jorge Laucirica was our sales person. He is friendly and helpful. I was able to find the car I wan We recently leased a new Lexus at Lexus of Orlando. Jorge Laucirica was our sales person. He is friendly and helpful. I was able to find the car I wanted right there at the dealership on the day we showed up. The exchange process was seamless; we dropped off our old Lexus and picked up the new one. Jorge was awesome. He even paired my phone with my car. He encouraged us to stay fed and hydrated : ) In 3 years, I'll be back at Lexus of Orlando for my next lease, and we will be looking for Jorge! More

Excellent service I had Victor as my service advisor today and on other occasions and each time he has been friendly and professional. The efficient service dept is a b I had Victor as my service advisor today and on other occasions and each time he has been friendly and professional. The efficient service dept is a big reason we have purchased Lexus vehicles here in the past. Victor is a big part of that. When I had a quick question about my upcoming service appt., he answered his cell number right away with the answer. More

Best service ever Jose is always willing to provide the best service I can exoect from Lexus. I went there without appointment and he helped me to fix my car problem in Jose is always willing to provide the best service I can exoect from Lexus. I went there without appointment and he helped me to fix my car problem in just an hour!! More

AC saga I had my car repair at a local toyota dealership here in Ocala,Fl. That turned out to be a BIG mistake. My A/C would work efficiently after they chang I had my car repair at a local toyota dealership here in Ocala,Fl. That turned out to be a BIG mistake. My A/C would work efficiently after they changed the filters. After 2-3 weeks dealing with the intense I decided to take the car to the Lexus of Orlando dealership. The mechanics diagnosed the problem right away and informed me the time it would take to repair and furnished me with a courtesy vehicle. I am very pleased with the repairs. My AC is running at peak efficiency thanks to Victor and his crew. Thanks for job well done. I don't mind paying for excellent work. Sincerely, Burke L. Jackson PS I will not be taking my to anyone but Lexus of Orlando!! More

Lexus Service is Awesome Jose is always prepared for me when I arrive to have service done on the GX460. His professionalism is above approach and his attention to detail is Jose is always prepared for me when I arrive to have service done on the GX460. His professionalism is above approach and his attention to detail is exemplary. He always keeps me informed through email as to the status of my service so that I am able to plan my activities as I go through the day. More

Helpful information. Mr. Victor Oquendo customers service was outstanding. I was having some issue with abs system given a low tire pressure warning inside my 2005 ls 430. Mr. Victor Oquendo customers service was outstanding. I was having some issue with abs system given a low tire pressure warning inside my 2005 ls 430. After having the technician service the car Mr Oquendo told me what was wrong and had the technician to fix the problem. More

Excellent Caitlin was GREAT. She knows her job very well. When I come again I only want to see Caitlin Pope. She helped my husband and I very well. Caitlin was GREAT. She knows her job very well. When I come again I only want to see Caitlin Pope. She helped my husband and I very well. More

Another happy customer Jose is absolutely wonderful. He kept me informed during my service and that is crucial when my car is my office. As always, thank you for taking such Jose is absolutely wonderful. He kept me informed during my service and that is crucial when my car is my office. As always, thank you for taking such good care of my car. Vivian More