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Lexus of Winter Park
Winter Park, FL
1,367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,367 Reviews of Lexus of Winter Park
October 01, 2016
Service review Service was great! The job was done on time and the staff is friendly and helpful. I would definitely recommend them. Thanks for the loaner-a big hel Service was great! The job was done on time and the staff is friendly and helpful. I would definitely recommend them. Thanks for the loaner-a big help! More
by Isaathoff5
Employees Worked With
Lyndon Walsh
September 30, 2016
Sixty Thousand mile checkup Caitlin was a wonderful Service Agent and was on top of my service all during the day. She kept me in touch with where my car was hour by hour and co Caitlin was a wonderful Service Agent and was on top of my service all during the day. She kept me in touch with where my car was hour by hour and contacted me when she was advised that I needed new tires. I was most impressed that she took photos of my old tires and sent pictures to my email. My husband was thrilled about that so he could see where the wear was. I will definitely ask for Caitlin on my next visit to Winter Park Lexis. She went beyond my expectations in caring for my car and for me! More
by tennis54
Employees Worked With
Caitlin Pope
September 27, 2016
Lexis schedule service Very profession dealership. I was very early that morning and the team was most accommodating. A pleasure and terrific experience. Clearly Victor is Very profession dealership. I was very early that morning and the team was most accommodating. A pleasure and terrific experience. Clearly Victor is well trained and enthusiastic about providing excellent vehicle & customer service. More
by WFH
Employees Worked With
Victor Oquendo
September 25, 2016
Excellent William is very pleasant and knowledgeable my car service needed. I had him last time and I asked for him again my service appointment and I will ask William is very pleasant and knowledgeable my car service needed. I had him last time and I asked for him again my service appointment and I will ask for him again next time. More
by whittenterry
Employees Worked With
William Tijerina
September 23, 2016
Consistenly Excellent Sales & Service How many readers of this review can rave about their satisfaction with a car dealership? Not many I suspect. Well after a most disappointing experienc How many readers of this review can rave about their satisfaction with a car dealership? Not many I suspect. Well after a most disappointing experience with a top-of-the-line competitor vehicle and poor dealer service, we switched to Lexus a few years ago. We have now purchased four new vehicles from Lexus of Orlando. Our most recent experience took place last evening when my wife and I drove happily away from the dealership in our new 2016 RX. Our sales experience actually got underway when I initially spoke with salesperson Charles Ream via telephone. Mr. Ream appeared quite knowledgeable and spent a good deal of time providing me with information and emails regarding inventory on hand. His input was most helpful and it became obvious that this dealership most likely had the SUV that we were most interested in. Shortly after that conversation, my wife and I drove 70 miles to the dealership to see one particular vehicle that Charles Ream had discussed and emailed information. Upon arrival we went for a test drive and along-the-way, we learned about a number of the SUV’s latest features. Yes, we were impressed! So much so, that we purchased the vehicle after a polite and fair negotiation with newly promoted sales manager, Sean Mullins. Yes, while these "players" were unfamiliar to us, perhaps one of the very best complements we can say about this dealership is that over the years we have found their staff from the Customer Service Director to Sales and Service to always be truly consistent and most caring. Even after the sale was closed, Charles Ream spent a good amount of time thoroughly going through those options that we were least familiar. Oh yes, as dinner time had passed while we waited for finalization of the sale and vehicle prepping, Mr. Ream went out and bought us a nice pizza to eat while we waited. Those little things make a very nice touch, especially considering it was getting late and we still had a long drive home in our new RX. Prior to us leaving, Charles Ream also gave us his cell phone number...just in case we had questions later. Dealers can flood the airwaves and media with their claims of great prices and service. However, if you are looking for an extremely dependable vehicle, and positive consistency in both sales and services, the Lexus of Orlando dealership has it all together with their highly professional and winning team! More
by Jack5920
Employees Worked With
Rachel Webb, William Tijerina, Charles Ream, Sean Mullins
September 12, 2016
Service - Replacement Battery Caitlyn Pope was my service manager and she did such an excellent job. My 2015 RX350 needed a new battery and the service I received from Caitlyn and Caitlyn Pope was my service manager and she did such an excellent job. My 2015 RX350 needed a new battery and the service I received from Caitlyn and the tow service was impeccable. Would definite recommend Caitlyn and Orlando Lexus to potential buyers. Thank you Caitlyn. You are a great asset to this dealership. Sincerely, Janice Manzella More
by Manzella, Jan
Employees Worked With
Caitlin Pope
September 12, 2016
Excellent Service 2nd visit for service and William is always courteous and attentive. Also met with Page, which is very knowledgeable, as for the questions we asked. 2nd visit for service and William is always courteous and attentive. Also met with Page, which is very knowledgeable, as for the questions we asked. More
by Howard Scribner
Employees Worked With
Page Quintana, William Marshall
September 08, 2016
Victor Oquendo's excellent Service Victor handled our service issues with persistence, knowledge and accommodation. He's a "down to business" type guy, but handles matters with respect Victor handled our service issues with persistence, knowledge and accommodation. He's a "down to business" type guy, but handles matters with respect for the customer's needs. Appreciate all he accomplished for us in the timeframe that was important to us. More
by Nancy Outlaw
Employees Worked With
Victor Oquendo
September 06, 2016
Excellent service" I had Victor as my service advisor today and on other occasions and each time he has been friendly and professional. When I had a quick question about I had Victor as my service advisor today and on other occasions and each time he has been friendly and professional. When I had a quick question about my upcoming service appt., he answered his cell number right away with the answer. More
by Yuriy
Employees Worked With
Victor Oquendo
September 03, 2016
Well worth the time, I had a awesome expirence Perfect luxury car buying visit. Chanlin is a very knowledgable guy, and a pleasure to work with. He knew all the answers and showed me all of the mai Perfect luxury car buying visit. Chanlin is a very knowledgable guy, and a pleasure to work with. He knew all the answers and showed me all of the main features of the car with no sales pressure. The best knowledgeable Lexus dealer that I have experienced and I bought a few over the years! More
by Mr. T
Employees Worked With
Chanlin Sok
