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Lia Honda Albany
Albany, NY
1,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,165 reviews
May 17, 2021
My experience with service at Lia is that it has been exceedingly efficient. Previous assistance was very helpful but since last year, Joe Calabucci has been managing my car's maintenance needs. I feel exceedingly efficient. Previous assistance was very helpful but since last year, Joe Calabucci has been managing my car's maintenance needs. I feel with Joe as if a member of my family is looking out for my safety. I find him to be knowledgeable, ethical, and frank in his concern and advice about my safety as primary concern, while keeping in mind my costs. I feel very fortunate to have located Joe Calabucci at Lia. More
by Reginold
Employees Worked With
Joe Calabucci
May 15, 2021
I owned a successful auto repair shop for a decade and therefore know good service (and bad) when I see it. Joe Calabucci and the folks in the service department have consistently been top notch in my opi therefore know good service (and bad) when I see it. Joe Calabucci and the folks in the service department have consistently been top notch in my opinion. The few times that I've needed service or had an issue with my Accord, he's made sure that I'm taken care of, never misleads me and has never tried to sell me something that I didn't need for my vehicle. He's also been great about giving me a heads up on a couple of issues and future services to be aware of so I'm not caught off guard if/when an issue occurs (for example, he told me my tires are going to need replacement soon... They only had 33k miles on them, which isn't usual... So I went home and checked them myself with my gauge and sure enough, the tread depth barely passes NYS Inspection requirements..ie, he wasn't lying/bs'ing me... At 33k, I wasn't even thinking about tires... But thanks to him and the tech, I can plan for the replacement (my tires run about $800)). My most recent issue was that I got a rock stuck in my dust shield (brakes) and it was making an awful noise when driving. He could've tried to tell me it was a wheel bearing or stuck/bad caliper (I knew what it was from experience... Not the same noise of course, but not everyone knows that), and he didn't do that... He told me exactly what I knew it was, charged me a half hour labor (which was more than reasonable to remove the caliper), washed my car and had it ready for pickup in less than an hour on a busy Saturday morning. So as a car guy, I completely respect how he and the service department goes about their business. It's rare to find a service dept at a dealership that's honest and doesn't try to upsell you stuff you sincerely do not need. I'll keep going back. My hat's off to them. More
by CF78
Employees Worked With
Joe Calabucci
May 13, 2021
I had a service appointment at Lia Honda of Albany about a month ago, and had a great experience (as always). Joe Calabucci is the service advisor who assisted me on the day I had the appointment. Joe is a a month ago, and had a great experience (as always). Joe Calabucci is the service advisor who assisted me on the day I had the appointment. Joe is always very nice to me, and keeps me well informed about the services that are being done to my car. He is very knowledgeable, and he always gives me great advice about auto services I may need. I have an aging car, so I really appreciate the assistance from Joe C and the other service advisors at Lia Honda of Albany. More
by CarServExperience
Employees Worked With
Wes Harrington, Rodney Curl, Steve McMillian, Stephen Smith, Joe Calabucci, Joe Wiley
May 11, 2021
I had a wonderful experience purchasing my car from this dealership with the help of Erin Burke. As a first time car buyer, she made the experience easy to understand. She did a wonderful job answered my ma dealership with the help of Erin Burke. As a first time car buyer, she made the experience easy to understand. She did a wonderful job answered my many question and concerns. Would recommend this dealership to anyone and would definitely recommend working with Erin. More
by osmith2216
Employees Worked With
Erin Burke
May 11, 2021
Wayne Balthazard at Lia Honda in Albany was amazingly helpful and effective. I recommend working with Wayne to anyone wishing to lease or buy a Honda. helpful and effective. I recommend working with Wayne to anyone wishing to lease or buy a Honda. More
by Mary, Albany, NY
Employees Worked With
Wayne Balthazard
May 08, 2021
Vincent Simeone, was a great salesman. He made my husband and I very comfortable to talk to. Everything went so smooth. I would definitely recommend him for anyone going to Lia Honda! Thank again Vincent! and I very comfortable to talk to. Everything went so smooth. I would definitely recommend him for anyone going to Lia Honda! Thank again Vincent! More
by Bonnie1206
Employees Worked With
Vincent Simeone
May 08, 2021
John Kelly was great help. Car came back beautiful and service was complete as expected. It is always a pleasure coming to Lia Honda and we appreciate the staff and available appointment times service was complete as expected. It is always a pleasure coming to Lia Honda and we appreciate the staff and available appointment times More
by Jlarson182
Employees Worked With
John Kelty, Wes Harrington, Rodney Curl, Joe Calabucci
May 03, 2021
Joe Wiley met me at the door with a cheerful greeting and showed me where to wait. He came in to explain what additional work he would suggest for my car, beyond the recall, but didn't push when I said I wo showed me where to wait. He came in to explain what additional work he would suggest for my car, beyond the recall, but didn't push when I said I would take it to my usual repair shop. I was pleasantly surprised by the free car wash! As always happens, someone from sales offered to take my low mileage 2010 Fit in trade for a new car! Sorry, folks, this is my perfect little old lady car! More
by margotmail
Employees Worked With
Joe Wiley
May 01, 2021
I am a first time car buyer and I recently purchased a CRV EX from Lia Honda. Vincent Simeone at Lia Honda made the overall experience a true pleasure. Highly recommend CRV EX from Lia Honda. Vincent Simeone at Lia Honda made the overall experience a true pleasure. Highly recommend More
by Ellettc92
Employees Worked With
Vincent Simeone
April 28, 2021
Stephen Smith is the best - always helpful and makes sure I get the best service always a pleasure dealing with Stephen. I have bought two vehicles from this dealership. highly satisfied I get the best service always a pleasure dealing with Stephen. I have bought two vehicles from this dealership. highly satisfied More
by pjom29us
Employees Worked With
Stephen Smith
