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Lia Honda Albany
Albany, NY
1,187 Reviews
Welcome to Lia Honda Albany NY, your dedicated Honda dealership proudly serving the communities of Schenectady, Saratoga Springs, Latham, Troy, and Colonie. With over three decades of business in the Albany area, we are committed to delivering a seamless car-buying experience, offering an extensive inventory of new and used Honda cars, trucks, vans, and SUVs. Please review our extensive new and used inventory of Honda cars, trucks, vans and SUVs. We work hard to get you into the driver's seat of a vehicle you have always wanted. Whether you're looking for a stylish sedan or a versatile SUV, that new Honda you’ve always wanted awaits you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:30 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:30 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,187 reviews
May 12, 2026
This dealership practices bait and switch tactics. The sales manager, Phil, was very unpleasant. Really rude when called out on their dishonesty. The sales manager, Phil, was very unpleasant. Really rude when called out on their dishonesty. More
by KathyF
Employees Worked With
May 10, 2026
I purchased a 2026 Honda from Lia Honda Albany on 5/2/26. While I am happy with the vehicle itself and ultimately received a fair interest rate, I was very disappointed and upset by portions of the financin While I am happy with the vehicle itself and ultimately received a fair interest rate, I was very disappointed and upset by portions of the financing and management process. My finance manager was Brett Reihs. I called Brett to negotiate an increase to the value of my trade in car. Someone named Phil called me (later finding out his name is Priyesh "Phil" Singh, a sales manager I never met). He proceeded to be belligerent, dismissive and unnecessarily confrontational. He said my trade in was not even worth the price they were paying me. At one point he stated the dealership no longer wanted my trade in. I was ready to give up the whole deal purchasing a new car at Lia Honda. He then increased my trade in value by $1000 and then hung up on me (the reviews I read re: Phil had similar complaints). I wonder if he only treats women this way? Moving on, I was splitting the equity of my trade in - part of it toward new car and the rest sent to me in a check. I then spoke with Brett Reihs again and told him I wanted the extra $1000 to be added to my check being sent to me and not applied to new car. He replied, "No problem". He also tried to sell me a warranty package with an 84 month loan that would have cost me $11,000 more for the life of the loan. I had to repeatedly tell him I did not want the warranty and I did not want an 84 month loan. I would like to ask Brett if he would have suggested this kind of loan/warranty to his mother that would have cost her $11,000 more. I doubt it very much. I took a 72 month loan without the warranty. When signing the paperwork, Brett put the extra $1000 towards the new car loan with no explanation. At this point I was exhausted from the verbal abuse and total disrespect from these two individuals. Additionally, I was informed that I would receive my equity check by the end of the week after my trade payoff was completed (my trade payoff was completed 5 days ago). As of this writing, I have not yet received the check and multiple calls requesting updates were not returned. I am writing this because I believe customers should be treated respectfully when asking reasonable questions during a major purchase. Professional communication and follow through are extremely important, especially during stressful transactions involving significant amounts of money. As it stands now, I purchased a new car, you have my trade in car and MY equity money. This is not acceptable. I would appreciate acknowledgement of this complaint and clarification regarding the status of my equity check. I wrote the above review on 5/9/26. On 5/11/26, Phil Singh called me re: my equity check. He was unapologetic for his belligerent and verbal tirade when speaking with me last week. I told him I will be coming into the dealership this morning to get my equity check. He proceeded to say, “I will expedite your equity check only if you remove your review of me.” I think that says it all about Phil Singh. He was going to hold my money hostage until I removed the review. I received my check and review has NOT been taken down. Brett Reih never returned any of my calls. Anyone going to buy a car at Lia Honda Albany should avoid Phil Singh, sales manager and Brett Reih, finance manager at all cost. There are many reviews like mine on Phil Singh’s page regarding his verbally abusive nature. More
by sboni6088
Employees Worked With
Other Employees :
Priyesh "Phil" Singh, sales manager - so belligerent and disrespectful
April 25, 2026
Daniel Hulbert made my car buying experience so great! He had excellent communication, and took me through each step seamlessly to make it as stress free as possible. When presenting me with options, he a He had excellent communication, and took me through each step seamlessly to make it as stress free as possible. When presenting me with options, he always prioritized what would be best for me long term, financially, and safety wise. I appreciated his humanity and never felt pressured. He is friendly and happy to help, and he even came in on his day off so I could get the car keys sooner. He goes above and beyond to make customers feel valued. It didn’t feel like a business negotiation, more like a team working towards finding the car that was my perfect fit. 11/10 recommend! :) More
by Meaghan
April 08, 2026
Friendly but fake and incompetent service. Charged more than we agreed for a diagnostic (which was wrong), could fix nothing, offered no practical or helpful advice, and did not return 2 phon Charged more than we agreed for a diagnostic (which was wrong), could fix nothing, offered no practical or helpful advice, and did not return 2 phone calls. On one call, after going through the prompts, all I heard was cursing from a worker because they did not know how to fix a car. Will never go back. Good lesson about dealership service though...abysmal. More
by bgap
December 02, 2025
I recently purchased a vehicle from LIA Honda, and I couldn't be more impressed with the exceptional service I received from my salesman, Jai Patel. From start to finish he made the entire process smoot couldn't be more impressed with the exceptional service I received from my salesman, Jai Patel. From start to finish he made the entire process smooth, stress free, and enjoyable. JP answered all my questions with patience, and took the time to help me find the perfect vehicle for my needs and budget. More
by michelle
Employees Worked With
November 06, 2025
I took my car with 12,000 miles on it for an inspection and they told me I needed all 4 brakes replaced to the tune of $1700.00 . I bought my last two car at Lia ....I will not be going back ...........I t and they told me I needed all 4 brakes replaced to the tune of $1700.00 . I bought my last two car at Lia ....I will not be going back ...........I took the car to another place and my Brakes passed with flying colors ........They will try to cheat you More
by tonydb5656
Employees Worked With
November 04, 2025
Cheikh Méite did a fabulous job helping my wife get her new 2023 CR-V hybrid. We were able to negotiate a payment that matched her budget, made her happy, and made my life easier. Kudos! new 2023 CR-V hybrid. We were able to negotiate a payment that matched her budget, made her happy, and made my life easier. Kudos! More
by Royal
November 02, 2025
I wouldn't recommend going here if you want a Prologue or EV. The staff are not knowledgeable about EVs and discourage you from buying or leasing one. They also gave us bad advice on the access of chargers. EV. The staff are not knowledgeable about EVs and discourage you from buying or leasing one. They also gave us bad advice on the access of chargers. When I called to talk it through, they were inflexible right up to the general manager of the dealership. Basically, they advised us to take a credit for a charging network that we don't have any access to rather than a credit toward a home charger. Now, we're having to spend another $1,000 to get a home charger and are stuck with a useless $750 charging credit. The general manager had zero sympathy and kept passing the buck to "corporate." I think you can do way better than Lia Honda in Albany, especially for EVs. More
by HudsonNY
Employees Worked With
George Michaelides
