Lia Honda Albany

Awful dealership This place is very slimy. They were disinterested in helping me, and were very sneaky with pricing info. Their behavior is what gives car dealerships This place is very slimy. They were disinterested in helping me, and were very sneaky with pricing info. Their behavior is what gives car dealerships a bad reputation. When they finally did give me a price, it was about $3,000 more than the next cheapest. Avoid this place. There are far better options in the area. More

Great customer service ! I brought my daughter's car in for service without an appointment...Steve Smith welcomed me and kept me updated on the repairs...I have been bringing I brought my daughter's car in for service without an appointment...Steve Smith welcomed me and kept me updated on the repairs...I have been bringing my vehicles there for years and I always recieved great service... I have recommended many people to bring their vehicles there for service. More

Lia Honda and Joe Callabucci are great Thank you so much for the wonderful service as usual. Joe goes above and beyond and I plan to purchase my next car at lia. Thank you so much for the wonderful service as usual. Joe goes above and beyond and I plan to purchase my next car at lia. More

Service on my 2009 CR-V Made an appointment the week before for an oil change on my 2009 CR-V. Drove into the service area and Joe Wiley wrote up what I needed and I went t Made an appointment the week before for an oil change on my 2009 CR-V. Drove into the service area and Joe Wiley wrote up what I needed and I went to wait for my car to be finished. In a little while Joe came out to show me two filters from my car that obviously needed replacement. He explained what they were and where they were from and how much they would be to replace. I ok'ed the replacement of both filters. Joe informed me it would only be a little bit longer and my car would be done.. I, also, had a coupon for a complimentary car wash which I am so happy you have in this location now. Shortly, Joe called me and my car was ready. While I was paying the cashier, I asked her how much the oil change was and was told it had been increased to $34.99. I had received a coupon book from Lia and wondered why there was a coupon for a $34.99 oil change because I thought mine was $29.99. The cashier had to call Joe to handle this transaction. Although he was so busy he handled this very calmly. I know this was only $5.00, but I am retired and a widow and every little bit helps. I had not known the price for an oil change for my car had gone up two months ago. Joe was very helpful and courteous. More

Cordial service I took my CRV in for the 25,000 mile service. Shawn Herald greeted me and kept me and informed of the progress as the work was being done. The total I took my CRV in for the 25,000 mile service. Shawn Herald greeted me and kept me and informed of the progress as the work was being done. The total came to quite a bit more than I expected but I have to trust that the work was needed. It's worth it to me to have a reliable vehicle. More

Great experience Jeffrey Jenkins was great. A little problem on the day I picked up my car, he worked it out in no time! Would recommend Lia Honda to others! Jeffrey Jenkins was great. A little problem on the day I picked up my car, he worked it out in no time! Would recommend Lia Honda to others! More

Joe Calabucci has me in and out and completely satisfied. I came to the dealership without an appointment, but was giving great service in a timely manner. Joe Calabucci was helpful, and gave me comfort that I came to the dealership without an appointment, but was giving great service in a timely manner. Joe Calabucci was helpful, and gave me comfort that my best interest would be considered. He offered me honest opinions based on the mechanic’s write up and had me on my way in under an hour. More

Quick, reliable service as usual, by Joe Wiley Semi annual oil/filter change, tire rotation, and replaced broken hood brace holder, without an appointment, was in and out in less than 2 hours. Semi annual oil/filter change, tire rotation, and replaced broken hood brace holder, without an appointment, was in and out in less than 2 hours. More

Always an easy experience Brought my car in for a recall. They greeted me, explained the srevice and were right on the mark in terms of the time it took to complete the job. Brought my car in for a recall. They greeted me, explained the srevice and were right on the mark in terms of the time it took to complete the job. Very happy with the service. More

Insulted me when the deal was off I had a terrible experience here. I went in to buy a new car, financed through my bank. Overall, I felt like I was being rushed and pressured into clo I had a terrible experience here. I went in to buy a new car, financed through my bank. Overall, I felt like I was being rushed and pressured into closing the deal the same day. When things didn’t go as I expected, with many surprises, I decided to take a step back. As I walked away from the deal, the salesman, Mr. Grant Little, got upset, giving me an attitude. He said I had “it’s my way or highway attitude” as if I was somehow obligated to ignore my uncomfortable feelings and spend close to $38,000 just to make him happy. As a salesman, Mr. Little should know the simple fact that deals could always go wrong, but he wasn’t able to handle his disappointment professionally, a telltale sign of his inexperience. The unnecessary confrontation left a really bad taste in my mouth and caused me so much stress. I will not go back to this dealership or recommend it to anyone. More