Lia Honda Albany

Excellent Service!! I am so thrilled with my purchase from Lia Honda and with my sales person Chris Favreau. I’ve never had such a stress free experience. Everything was I am so thrilled with my purchase from Lia Honda and with my sales person Chris Favreau. I’ve never had such a stress free experience. Everything was relatively quick and easy. Before I knew it, I was driving out of the lot in my brand new car.....the same day!! I was very nervous walking into a big dealership to make such a large purchase but Chris totally put me at ease and answered all of my questions thoroughly. I can’t say enough good things about the company or about Chris. John Brunette, the sales manager really got me the best deal possible and Jennifer Foss took the time to explain all of the financing and different warranty options to me. Lia Honda is a great dealership and the employees are even better. I will definitely go back to buy my next car. More

Easy Peasy! Rob Dawes made the buying experience quick and easy! I highly recommend Rob to anyone looking to buy a new or used Honda! Thank You Rob! Rob Dawes made the buying experience quick and easy! I highly recommend Rob to anyone looking to buy a new or used Honda! Thank You Rob! More

A breeze! Rob was tremendously helpful. He was very knowledgeable about the dealership's inventory and made the process of buying a car simple and straightforwa Rob was tremendously helpful. He was very knowledgeable about the dealership's inventory and made the process of buying a car simple and straightforward. Rob created a very streamlined buyer experience for me and I couldn't be happier with the service and attention I received. More

Easiest car purchase! Buying a new car has never been so easy! That’s because our salesman, Rob Dawes, got us the best deal around! I highly recommend using him. He doesn’t Buying a new car has never been so easy! That’s because our salesman, Rob Dawes, got us the best deal around! I highly recommend using him. He doesn’t waste your time and he’s fast! He wants to sell cars and he wants to give the customer the best deal!! More

Very easy I let Rob know what I wanted and bam! In 20 minutes we had a deal. Simple easy and happy to give them my business again and again I let Rob know what I wanted and bam! In 20 minutes we had a deal. Simple easy and happy to give them my business again and again More

Best new car experience we've had We went in knowing exactly what we wanted, but Rob made sure we knew all the features, explaining everything in detail, answering our questions withou We went in knowing exactly what we wanted, but Rob made sure we knew all the features, explaining everything in detail, answering our questions without hesitation. I love working with people that just know their product inside and out. We will definitely refer our friends and be back for our next car. More

Easygoing and fast process all together! Both visits were at evening hours, I was greeted by Ahamed and Brooke, and my salesman was Ahamed. Really friendly guy and looks like he knows what he Both visits were at evening hours, I was greeted by Ahamed and Brooke, and my salesman was Ahamed. Really friendly guy and looks like he knows what he's doing. Went in to see the car and check itnout and 5 days later everything was ready for me to go on my new car! More

2017 crv Bill did an amazing job of finding me exactly what i wanted and getting my husband in and out of the dealership quickly. Definitely go see bill if you Bill did an amazing job of finding me exactly what i wanted and getting my husband in and out of the dealership quickly. Definitely go see bill if your looking for a new car! More

Smooth and Easy I walked into Lia Honda of Albany to get a new car for my son. We were trading in a 2007 BMW. I knew where I needed to be payment wise and the transac I walked into Lia Honda of Albany to get a new car for my son. We were trading in a 2007 BMW. I knew where I needed to be payment wise and the transaction was simple and easy! Not a lot of back and forth which I appreciated. Rob was very friendly and extremely thorough. The communication was smooth and the transaction was easy. The deal was more than fair! I will definitely buy another car from Lia Honda of Albany. As a matter of fact, I am going to be buying a CRV for my daughter in February. More

Horrible service and communication I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last wee I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last week so I had it towed in for service under my warranty. First day I dropped the car I received 3 phone calls about it. Next day I had to call the end of the day. Third day, Friday, I called at 4:30 as I had heard nothing (going on day 3). I was put to the service reps VM. At 5pm with no call I called back only to be told that rep was not in today. Well then why the xxxx was I just dumped to his VM?? I called back and spoke to John Kelty, the Service Manager, whom was up to speed on the car and gave me an update. They had now had it 3 days and were no closer to finding the issue so he was putting his foreman on it on Monday. Monday I got a phone call or two that they were working on it. Tuesday nothing again. I call and the service advisor is off so I asked for John again. He called me back and said someone was supposed to call me..... He told me what they found just that afternoon and what they were going to do to get the part and fix it. Yesterday the Service rep called me twice to tell me they had approval and part was local and later called to say its back together and running good. They were going to test it. I told him I couldn't get in until tomorrow (today) to pick it up. He said he would let me know. Crickets..... I guess in the end, all dealerships just suck and it takes time for the underbelly to actually come out. This will be the first and last Honda I ever own and I may have to find somewhere else to service it in the mean time. More