Lia Honda Albany

Perfect experience buying first new car! As a new driver I needed a safe, reliable and affordable car and as someone concerned with aesthetics I needed a car that suits my personality and sty As a new driver I needed a safe, reliable and affordable car and as someone concerned with aesthetics I needed a car that suits my personality and style. I found everything and much more than I expected when I visited Lia Honda in Albany. With the help of Christian and Fred I purchased a 2017 Honda HR-V EX and I couldn't be more satisfied with the outcome. I got a great car at a great price and experienced the type of customer service every business should strive for. They worked with me on financing (beating my bank's rate), provided info about a trusted insurance provider, got me a car in the color I wanted in a really quick turn around, and followed up professionally and timely with all my inquiries prior to closing the sale. When I drove my new car out of the dealership I felt awesome about the entire experience. Christian and Fred took all the stress out of buying a car! More

I got all my questions answered. I was given detailed information and a chance to check the cars out which made it easier for me to pick out the perfect car. I was given detailed information and a chance to check the cars out which made it easier for me to pick out the perfect car. More

Quick and easy with no hassle. Jason was very friendly and more importantly knowledgeable about the cars he sold. He was not pushy and willing to work with you on every facet of of Jason was very friendly and more importantly knowledgeable about the cars he sold. He was not pushy and willing to work with you on every facet of of the experience. If you go to Lia Honda, see Jason Cross. More

No back and forth games. We got right to the bottomline. This is my fifth vehicle leased from Lia. I never feel pressured. My last 4 vehicles were Civics but this time I went for the small SUV crossover HR This is my fifth vehicle leased from Lia. I never feel pressured. My last 4 vehicles were Civics but this time I went for the small SUV crossover HRV. We worked out the deal and I was on my way. I love my new vehicle. The service department also has a great team. Very friendly and professional. More

Don't rely on their commitment I was told car will be done on Friday then was pushed to Saturday finally they said Monday afternoon. Got stuck due to their false commitments and had I was told car will be done on Friday then was pushed to Saturday finally they said Monday afternoon. Got stuck due to their false commitments and had to cancel all my plans for weekend. Had really bad experience I would not recommend specially if you're not willing to wait for long. More

All smooth and easy. Best deal around & a large selection. I had a great experience buying my Honda at Lia. Everything went smoothly, there was no pressure. Worked with Megan via Email and then texting. I l I had a great experience buying my Honda at Lia. Everything went smoothly, there was no pressure. Worked with Megan via Email and then texting. I liked how easy that was, and she was remarkably responsive. If you use internet or email, I highly recommend you ask for her. When arriving at the dealership, Megan was not there so Manny took over. I have nothing but great things to about him. Very easy going but knowledgable too. He was happy to show me many different models on the lot and try a couple. No pressure. I really liked his sales style. When I picked up the car two days later, Megan was there to greet me and Manny came in on his day off just to get me up and running in the new vehicle. He really showed a very high level of expertise regarding this vehicle that had all the "bells and whistles," and helped program in all the preferences etc. He knew every detail about that car. Even when I thought he was wrong about a few things, I was the one proved wrong (e.g, no camera on the mirror and no lock on the tailgate)! 10 out of 10. More

No pressure Nice people, relaxing atmosphere. Nice car buying experience. Took my edmunds quote, answered all my questions vis a vis lease/purchase. Enjoyed th Nice people, relaxing atmosphere. Nice car buying experience. Took my edmunds quote, answered all my questions vis a vis lease/purchase. Enjoyed the car buying experience. More

super impressed with Lia. From service to sales This is my second time leasing a car from Lia. I went back because my first experience was so good. I especially like the no pressure sales. Everyone This is my second time leasing a car from Lia. I went back because my first experience was so good. I especially like the no pressure sales. Everyone is professional, friendly, and courteous. No gimmicks, just straight up honesty. I will definitely go back again, and will recommend this dealership. Thanks! More

Perfect Experience I came into Lia Honda looking for a 2017 Honda Pilot. I had shopped around a few other local Honda dealers but Jason was able to get me the car I wan I came into Lia Honda looking for a 2017 Honda Pilot. I had shopped around a few other local Honda dealers but Jason was able to get me the car I wanted at the price I needed to be at. Everything was extremely smooth, fast and efficient. More

Terrible, Difficult to Work With! DO NOT RECOMMEND! I would strongly advise purchasing your car elsewhere, unless you want to a. pay more for your vehicle, b. get jerked around and have your time wasted I would strongly advise purchasing your car elsewhere, unless you want to a. pay more for your vehicle, b. get jerked around and have your time wasted, c. have zero flexibility or accommodation. I loved it, so I went to test drive this pretty little lady. I was instantly greeted with an abrupt statement that the dealership would be nearing closing, an hour and a half away. I asked to test drive the car and was told to make it quick, as I was told again that the dealership would be closing. I took a 5-7-minute test drive and as I expected, the car was just what I was looking for. They were asking $14,995 for it, but I wanted to anchor low and see where the salesman met me. So…I offered $12,000. He laughed and pretty much said there was a snowballs chance in xxxx to get the car at that price, but that “he would see what he could do”. He came back about 10 minutes later and said that the best they could do was $14,250 because they owned the car for $14,000 so at this price they would only be making $250. Frustrated I left. Now I should have let that car go when I walked out of the dealership, but I just couldn’t. To my surprise, just two days after my test drive trip to the dealership the price was reduced by $1,000. So now the car was listed at $13,995. Surprising considering what I was told on Sunday by the salesman. I had to take another shot at negotiating my price. So I went in again. I offered $13,000. I was told much the same thing as before, they paid $13,972 for it so they would be losing money. Except this salesman, because I refused to even make eye contact with the previous shmuck, showed me the cost sheet for the inventory. I respected that there was actually a piece of evidence. So I requested a breakdown of numbers and decided to put a deposit down to hold the car. I spent nearly two hours in the dealership that day working through paperwork and such. Everything was peachy with the new guy, or so I thought. I needed to come back with my husband who had part of the payment and I had the other part. We also needed to get him on the title. Here is where it goes downhill…My husband is in the Navy and his driver’s license is expired since he hasn’t been able to go back and renew his license in his home state (xxxx deployment and serving our country). So we were told that he needed 6 points of ID for New York State, but since it was “illegal” to copy the military ID we couldn’t count that as one. Incredibly confused and a bit cautious, we sought advice on which documents they would except and moved to the next piece of business. We presented a bank draft from a very widely known military credit union as majority payment. Initially we were told that they would accept the bank draft, but after the salesman left to go ask, what we thought was a question about ID, he came back and said that the bank draft would not be accepted. We were told that this is company policy. He said we could however, of course, finance through the dealership. Once we rejected that option, we said we could also exchange the bank draft and get a cashier’s check because they would gladly accept the cashier’s check. Confused and a bit pissed off, we left. My husband called the bank that issued the draft and asked them if they had ever heard of a car dealership or anyone for that matter not accepting bank drafts. They were just as confused and said that it sounded very suspicious and strongly advised us to take our business elsewhere. They explained that the bank draft was essentially the same as a cashier’s check so it didn’t make sense. Curious, the next morning I decided to call another Lia dealership, one that was closer to the military support site to ask if they accept bank drafts and test the “company policy” around not accepting drafts. Sure enough…they DO accept drafts. So…now I am incredibly angry. I begin looking for cars elsewhere, but because I put a deposit down on the car at Lia of Albany, I keep in my back pocket. I told the salesman that we were sending back the bank draft and requesting a cashier’s check, which would take a couple weeks. He said we had until the end of June. I wanted to make sure I had a car before I told this guy to “stick it”. I am excited to report, we did find a car from a wonderful dealership! Ironically, the salesman text me to follow-up on the check the day after I purchased a car from another dealership. I very professionally told him that “due to the lack of flexibility and understanding” we decided to purchase our car elsewhere. He still contended that it was company policy not to accept bank drafts, at which point I concisely stated, “that is interesting because I spoke with another Lia site who was happy to take our bank draft”. The response… “I have no clue as to that”. The moral of this incredibly long story…don’t waste your time here! Or ask yourself if you are ok supporting a business that makes it so difficult for military families to purchase a vehicle. More