Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lia Honda of Kingston
Kingston, NY
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,039 reviews
August 07, 2023
Franko Hernandez-Engracia greeted me at my car and was very nice. I needed an oil change and everything went smoothly. They were done in a reasonable amount of time. Mr. Hernandez-Engracia kept me informe very nice. I needed an oil change and everything went smoothly. They were done in a reasonable amount of time. Mr. Hernandez-Engracia kept me informed. Thank you for the good experience! More
by gillensher
Employees Worked With
Franko Hernandez-Engracia
August 03, 2023
Horrible customer service rep. I just wanted some help to find out where to go to get the info on updating my software. I thought he was rude and lazy. He tried to sell me on ge I just wanted some help to find out where to go to get the info on updating my software. I thought he was rude and lazy. He tried to sell me on getting a diagnostic done for $170 when I told him I just wanted a software update to see if that was my problem. He talked around my issue and did not give me the info I was asking for - how to find the download data for software updates or a number to call. I felt he did not want to investigate and find the answer out. More
by cyaeger56
Employees Worked With
Franko Hernandez-Engracia
August 03, 2023
I have ben dealing with Lia Honda for 12 years, primarily with Service Representative Sue Kelly, who has become the face and personality of Lia Honda for me -- indeed, she is the principal reason for my con with Service Representative Sue Kelly, who has become the face and personality of Lia Honda for me -- indeed, she is the principal reason for my continued reliance for all things dealing with my CR-V. I only bring my car in when I am sure she is there to personally handle whatever is needed, such is my trust in her ability and personal service on my behalf. More
by Marshall B.
Employees Worked With
Sue Kelly
July 29, 2023
Excelente service provided as always. Robert Munson, Jaden were all professional and friendly. We can see team work all around! Robert Munson, Jaden were all professional and friendly. We can see team work all around! More
by patty29
Employees Worked With
Jaden Incalcaterra, Robert Munson
July 28, 2023
Got two new tires installed. Paid as usual with credit card. Charged 4% for doing so. Wrote a strong separate complaint to the manager. Received a reply defending this unpopular Paid as usual with credit card. Charged 4% for doing so. Wrote a strong separate complaint to the manager. Received a reply defending this unpopular position. Still not satisfied with explanation, but enjoyed the service as usual. More
by Rcc.carlsen39
Employees Worked With
Jared stautenburg
July 20, 2023
Nice modern dealership. The salesman, Luther Johnson, was knowledgeable and laid back. It was an enjoyable experience buying my new car The salesman, Luther Johnson, was knowledgeable and laid back. It was an enjoyable experience buying my new car More
by kevin
Employees Worked With
Luther Johnson
July 17, 2023
Very Good Service. I was disappointed that I am now forced to carry cash so that I'm not penalized for using a credit card. That I believe is very unprofessional. I was disappointed that I am now forced to carry cash so that I'm not penalized for using a credit card. That I believe is very unprofessional. More
by pkmike2c
Employees Worked With
Don't remember, very nice gentleman, if I'm allowed to use the term.
