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Lia Honda of Kingston

Kingston, NY

4.9
1,039 Reviews

743 E Chester St

Kingston, NY

12401

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Showing 1,039 reviews

July 15, 2023

I have been taking my Honda CRV in for service at the dealership for the last four years and been very impressed by the level of service. More

by djpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wertheim
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for your wonderful feedback and your continued business, Djpac! We're happy our team always provides you with reliable and informative service. Please don't hesitate to let us know when we may help you again. It's always our pleasure!

July 15, 2023

Very friendly service, kept me consistently updated on my car repairs and how much time it would take. More

by 84shish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, Mark Wertheim
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for stopping by to share your positive review of this service visit! We're glad our team handled your vehicle's needs with great care and communication. We wish you the safest of travels until your next appointment!

July 14, 2023

susan Kelly from the service dept at the Kingston Lia Honda was extremely helpful when I experienced multiple issues with a pre owned certified Honda CRV. She did her very best to get my car back on the More

by lisawilsonnp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 14, 2023 -

Lia Honda of Kingston responded

Hi, NP Wilson! Thank you for stopping by to share positive feedback about working with Susan. She's an exemplary advocate for our clients, and we're pleased she did everything possible to resolve your CR-V's issues. Thanks for choosing Lia Honda for your automotive needs!

July 13, 2023

I brought my car in for a noisy brake. Instead of limiting her investigation to just one brake, Sue Kelly checked all of them and two more needed work. A good catch and it saved me trips More

by bbp303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 14, 2023 -

Lia Honda of Kingston responded

Awesome! Thank you for bringing your vehicle to us at the right time. Your safety and satisfaction are our top priorities, and we're glad Sue provided your vehicle with a thorough inspection and brake service. We wish you the safest of travels until we see you again!

July 03, 2023

I brought my Honda CRV to Lia Honda in Kingston, NY, several weeks ago, suspecting a transmission problem. I dealt with a service advisor, Susan Kelly. She let me and wife know about the status of the r More

by pschule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jul 03, 2023 -

pschule responded

Again Thank you for your outstanding service.

Jul 07, 2023 -

Lia Honda of Kingston responded

Thank you for sharing your feedback on this experience in our service department! We're delighted Susan's diligence made your vehicle's transmission replacement so much more convenient than you and your wife had expected. We graciously look forward to working with you again!

June 28, 2023

Friendly service, clean and comfy waiting area. Appreciate the coffee bar for customers. That again! More

by Mr.Joel Mason
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Jun 28, 2023 -

Lia Honda of Kingston responded

Thanks for the fantastic review, Mr. Mason! Your total satisfaction means the world to us, so we're really happy our team treated you to exceptional service and our facility was clean and accommodating. Please come see us again some day!

June 24, 2023

I had two recent appointments handled by Mark Wertheim. On both occasions his service was super. He explained clearly the service being performed. He also provided me with some tips to keeping my car perfo More

by TwoTrainors
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Wertheim
Jun 26, 2023 -

Lia Honda of Kingston responded

Thank you for recognizing Mark's unique excellence by honoring him with your 5-star review! We're delighted he continues to be a dependable resource for exceptional service and insight into keeping your vehicle performing at its best. Looking forward to making sure your next appointment is just as superb.

June 23, 2023

I asked for Mark Wertheim because he’s helped me before and he is a very good, conscientious person at Lia Honda. I appreciated very much the good work of others as well, when I recently had a severe probl More

by lelachlin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don Mayer, Mark Wertheim
Jun 26, 2023 -

Lia Honda of Kingston responded

Thanks for taking a moment to share positive feedback on your visit with Mark and Don! It is our pleasure to assist you with your 2003 Honda and keep it running in it's best condition, and we're glad your issues were handled with a sense of urgency and great care. We wish you safe and pleasant summer travels, from everyone at Lia Honda!

June 22, 2023

Franko Hernandez-Engracia was cordial and informative. As a new person on the team, he was not certain about how to answer some of my questions. I appreciate his admitting that and then asking Sue for t More

by Brooklyn Bob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, Franko Hernandez-Engracia
Jun 22, 2023 -

Lia Honda of Kingston responded

Hi, Bob! Thanks so much for the kind review. We're proud of Franko's commitment to honesty and transparency in admitting when he wasn't certain about certain details. We will share your kind words with Franko and Sue to recognize their dedication and commitment to customer satisfaction. See you next time!

June 21, 2023

Sue Kelly always goes above and beyond to help us. She has been the reason we keep coming back to Lia Honda of Kingston. More

by lsp154
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sue, Kelly, Sue Kelly
Jun 21, 2023 -

Lia Honda of Kingston responded

Thanks for your stellar review of Sue on our service team! Nothing means more to us than your total satisfaction, so we're glad you have enjoyed working with Sue for all these years, and we're sure she'll be honored by your kind words. Looking forward to serving your family for many years to come!

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