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Lia Honda of Kingston

Kingston, NY

Overview
Reviews
Vehicles
4.9
1,046 Reviews
Call Dealership (845) 632-0581
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743 E Chester St

Kingston, NY

12401

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Showing 1,046 reviews

July 31, 2023

I was treated with professionalism and courtesy in a timely fashion. I appreciate the service I received More

by Yeisha4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, John O'donnell
Report | Print
Jul 31, 2023 -

Lia Honda of Kingston responded

Yeisha4, thanks for stopping by to let us know how happy you were with this service visit! We're glad our team did everything they could to ensure an accommodating and convenient experience. We'll see you at your next appointment!

July 29, 2023

Excelente service provided as always. Robert Munson, Jaden were all professional and friendly. We can see team work all around! More

by patty29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaden Incalcaterra, Robert Munson
Report | Print
Jul 31, 2023 -

Lia Honda of Kingston responded

Patty, thank you for recognizing Robert, Jaden, and the Lia Honda team for their amazing service and teamwork! We're honored by your business, and we hope to keep providing service to you for years to come!

July 29, 2023

Franko Hernandez-Engracia was very polite, clear and helpful, and kept in communication with me More

by egirl657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franko Hernandez-Engracia
Report | Print
Jul 31, 2023 -

Lia Honda of Kingston responded

Thanks so much, Egirl657! We're pleased to know you enjoyed working with Franko to keep your Honda running smoothly. Please don't hesitate to reach out when Franko and the Lia Honda team may assist you again. It's always our pleasure!

July 28, 2023

Got two new tires installed. Paid as usual with credit card. Charged 4% for doing so. Wrote a strong separate complaint to the manager. Received a reply defending this unpopular More

by Rcc.carlsen39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared stautenburg
Report | Print
Jul 31, 2023 -

Lia Honda of Kingston responded

Thank you for letting us know how pleased you were with the service our team provided for you in getting your new tires installed. We sincerely appreciate your business, and we take your feedback seriously. After careful consideration on all sides, we have decided to eliminate the 4% credit card fee moving forward. Thank you for choosing Lia Honda for your automotive needs!

July 20, 2023

Nice modern dealership. The salesman, Luther Johnson, was knowledgeable and laid back. It was an enjoyable experience buying my new car More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luther Johnson
Report | Print
Jul 20, 2023 -

Lia Honda of Kingston responded

Kevin, thanks for your lovely feedback on working with Luther! We're so happy he ensured a pleasant and smooth dealership experience for you. Congrats on your new Honda! We wish you lots of fun and happiness on the journeys you have planned, from everyone at Lia Honda!

July 18, 2023

Very Good Service. I was disappointed that I am now forced to carry cash so that I'm not penalized for using a credit card. That I believe is very unprofessional. More

by pkmike2c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember, very nice gentleman, if I'm allowed to use the term.
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Jul 18, 2023 -

Lia Honda of Kingston responded

We appreciate your kind words regarding our service, and we apologize for any disappointment caused by our credit card policy. We gladly offer a discounted price for service transactions paid for by cash, checks, and debit cards. Additionally, we are pleased to offer Sunbit financing with zero interest, providing you with a flexible payment option. A credit card fee is standard practice for businesses today, as it helps offset the cost of processing those transactions. Please feel free to reach out if I may further assist you with clarifying our payment options. Thanks so much for your feedback. Matt Panaro mpanaro@liacars.com General Manager Lia Honda of Kingston

Jul 20, 2023 -

pkmike2c responded

Credit card companied have always charged a fee for usage. Companies had accepted the practice since they wanted to protect customers from possibly being robbed or losing money. There are services out there that do not charge, and others that are brave enough to notify there customers prior to the service being given, Maybe that is a policy all businesses should follow.

July 17, 2023

Bought my Insight here and have always had good service and good service results. This is my 45th Honda since 1976. More

by genehe33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, John O'donnell, Mark Wertheim, Robert Munson
Report | Print
Jul 18, 2023 -

Lia Honda of Kingston responded

That's amazing! Thank you for sharing your fantastic feedback with us. We're honored to be helping you keep your 45th Honda running smoothly. Thanks for choosing Lia Honda for your automotive needs!

Jul 20, 2023 -

genehe33 responded

This is my 5th Honda ! Not the 45 Thankyou!!

July 15, 2023

I have been taking my Honda CRV in for service at the dealership for the last four years and been very impressed by the level of service. More

by djpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wertheim
Report | Print
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for your wonderful feedback and your continued business, Djpac! We're happy our team always provides you with reliable and informative service. Please don't hesitate to let us know when we may help you again. It's always our pleasure!

July 15, 2023

Very friendly service, kept me consistently updated on my car repairs and how much time it would take. More

by 84shish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, Mark Wertheim
Report | Print
Jul 18, 2023 -

Lia Honda of Kingston responded

Thanks for stopping by to share your positive review of this service visit! We're glad our team handled your vehicle's needs with great care and communication. We wish you the safest of travels until your next appointment!

July 14, 2023

susan Kelly from the service dept at the Kingston Lia Honda was extremely helpful when I experienced multiple issues with a pre owned certified Honda CRV. She did her very best to get my car back on the More

by lisawilsonnp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Report | Print
Jul 14, 2023 -

Lia Honda of Kingston responded

Hi, NP Wilson! Thank you for stopping by to share positive feedback about working with Susan. She's an exemplary advocate for our clients, and we're pleased she did everything possible to resolve your CR-V's issues. Thanks for choosing Lia Honda for your automotive needs!

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