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Lia Honda of Kingston

Kingston, NY

4.9
1,046 Reviews

743 E Chester St

Kingston, NY

12401

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Showing 1,046 reviews

November 22, 2022

I know that when I bring my Honda CR-V to Sue Kelly in the Service Dept, everything will be well. Sue knows cars; she is professional and friendly and whether it's a regular service or otherwise, I leave More

by HondaFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have to credit my mechanic John who always takes good care of my CR-V., Sue Kelly
Dec 01, 2022 -

Lia Honda of Kingston responded

That's awesome, HondaFan! Thank you for letting us know how pleased you have been with the amazing service provided to you and your CR-V by Sue! Your safety and satisfaction are our top priorities, so we're absolutely delighted she has helped you keep your car in such great condition. Let's see how many miles you can get on it! Best wishes for your upcoming travels, until we see you again.

November 20, 2022

Darian McCargo is a terrible salesperson and should be terminated for his dishonesty…attempted to sell me a faulty vehicle and I’m positive that he knew the vehicle was faulty. Just another money hungry s More

by Gary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darian mcCargo
Dec 01, 2022 -

Lia Honda of Kingston responded

Gary, your review has not gone unnoticed. We're known for our high standards in customer service, and we're sorry your experience didn't live up to that expectation. We'd like to get to the bottom of your complaint but we do not have a record of you coming into the dealership. Would you please contact me at your earliest convenience? Thank you, Ross Hubert Sales Manager Lia Honda of Kingston rhubert@liacars.com

November 04, 2022

As always, Sue Kelly was knowledgeable and efficient. She gave me great professional advice. It's a pleasure to work with a friendly representative. More

by mcbrusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Nov 07, 2022 -

Lia Honda of Kingston responded

Thank you for your time and kind review! We are pleased to hear that you had such a positive experience with Susan here at Lia Honda of Kingston. We look forward to working with you again in the future.

November 01, 2022

This was a recall repair, service excellent and Susan Kelly is efficient and pleasant representative, as always. More

by witch
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Nov 01, 2022 -

Lia Honda of Kingston responded

Hey, Witch! Thanks so much for your lovely review of Sue! Providing our guests and their vehicles with friendly, thorough automotive care is very important to us, so we're very happy to know Sue consistently delivers that and more. We look forward to making your next visit just as great!

November 01, 2022

Sue Kelly is always knowledgeable and helpful - great dealing with her...... Always asks about the family, too.....T.Dwyer More

by jtdwyer66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Nov 01, 2022 -

Lia Honda of Kingston responded

Thank you for sharing positive feedback about Sue and your service visit! We're delighted to hear about your satisfaction with the integrity of Sue's workmanship and she will certainly appreciate your kind words, as well. Please don't hesitate to give us a call whenever we may be of service to you again. We look forward to it. Thanks for choosing Lia Honda!

October 31, 2022

This was a routine visit to your dealership. Sue Kelly in the Service Dept. is always a pleasure to work with. She was friendly, courteous and professional as usual. The car was ready as promise More

by btcoletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Nov 01, 2022 -

Lia Honda of Kingston responded

Thanks for stopping by to let us know how wonderful Sue is! We're glad you had another thorough and pleasant service visit because of Sue. It is our pleasure to keep your vehicles in their best condition and make your service visits timely and convenient. Let us know when we may assist you again. We're here for you!

October 24, 2022

Rob Munson has been consistently providing outstanding service for a number of years.He listens and understands and is a true professional. He could easily be a Service Manager. More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Munson
Oct 26, 2022 -

Lia Honda of Kingston responded

Peter, thanks so much for your 5-star review of Robert! Providing reliable, attentive service is very important to us, so we're glad to know Rob has been consistently checking those boxes for you every time you bring your vehicle in. Please let us know if there is anything Rob and the team may ever do for you. It is our pleasure to serve you and your vehicles and we'll see you next time!

October 23, 2022

Nicole Leader truly went above and beyond to assist us and make sure we were 100% happy with our lease More

by namfnp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Leader
Oct 26, 2022 -

Lia Honda of Kingston responded

That's fantastic news! We're so happy Nicole provided you with a supportive and accommodating visit. Nicole is certainly an excellent advocate for all her guests, and we're pleased you got to experience that. We wish you pleasant driving and the safest of travels and should you ever need our assistance, please don' t hesitate to give us a call. Thank you so much for choosing Lia Honda!

October 19, 2022

I am very happy with the service I received at Lia Honda. My service advisor, Susan Kelly is friendly, professional and knowledgeable. I was able to get an appointment for service in a timely manner and John More

by Betsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Kelly, John O'donnell
Oct 21, 2022 -

Lia Honda of Kingston responded

Betsy, we would be honored if you made the switch to Lia Honda! We greatly appreciate having had the chance to repair your vehicle and save you some cash. We're delighted that Susan and John provided you with a pleasant and assuring service visit. We hope our paths will cross again but until then, drive safe and take care!

October 18, 2022

Service in your dealership is sheer pleasure and Sue Kelly is a big part of it. More

by Gennady and Elena
Recommend Dealer
Yes
Employees Worked With
Sue Kelly
Oct 18, 2022 -

Lia Honda of Kingston responded

So glad to hear it, Gennady and Elena! Thank you for stopping by to share this positive review of Sue and the service team at Lia Honda. We sincerely appreciate your business and look forward to seeing you and your vehicles again for another 5-star service appointment. As always, feel free to give us a call if there is anything we may do for you in the mean time. Thanks again!

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