Lia Honda of Kingston

Excellent experience ! I went to Lia Honda to replace a recalled airbag. I was welcomed by Keith Halstead, who immediately made me feel comfortable and explained everything I went to Lia Honda to replace a recalled airbag. I was welcomed by Keith Halstead, who immediately made me feel comfortable and explained everything that would be done. He showed me to the pleasant waiting area and came back to tell me when my car was finished. They did a free screening and a free car wash just as he had said as well as replace the airbag of course! It was an excellent experience. More

I wanted to buy a car My Wife received a mailer stating that Lia wanted to buy our low mileage 2017 Honda Pilot and they would give us well over book value, as well as keep My Wife received a mailer stating that Lia wanted to buy our low mileage 2017 Honda Pilot and they would give us well over book value, as well as keeping the payment the same or lower with no money down. Now I have sold new cars for another Brand for 10 years and now retired. So I know the mailer is to generate traffic and sales on a particular day. But when leasing our Honda from Lia in their old building was so pleasant and a very good deal I want to hear the offer and perhaps lease another Pilot. We were 10 minutes late for our appointment and the receptionist informed us that their was an hour wait, So we had coffee and waited.for about and and a half and decided to leave. We informed the receptionist and told her we'd stop back in on Monday as I had to bring the car in for a recurring problem. She said sorry for the wait and that they'd honor the mailer on Monday. I said thank you and returned today. The salesman was polite and I informed him that if the numbers were right I'd lease a vehicle today. So he returned with an offer from the manager that was 450 dollars higher than my current payment roughly 700 dollars(I upgraded to a more expensive model). I asked what was the selling price that the numbers were being calculated on and he informed me that it was at full window sticker price. So I told him that I was not going to pay full window and to tell his manager I would lease a vehicle if the price was lower, At no time did he ask what is a "comfortable payment" or what would be a buy it payment(no trial close) so he came back with the Manager who treated me like I was someone causing trouble in the dealership and pretty much was showing me to the door. He said "you have selling experience, you know how it works" And did not try to sell me a lower trim level or any price adjusting, just that he was over allowing on the trade and thats why he was charging me full window. Never gave me a second chance by re working his numbers and told me to have a nice day. I know where Im not going in 12 months when my Pilot lease is up. While I was waiting I heard two other couples complaining about price and payment too. If I had a financial interest in this Franchise I'd have a look at salesmanship and courtesy there. I will be looking elsewhere , I cant check off their names because they didn't give me a card or I would. Sales Mahager was the worst Ive ever met More

Sue Kelly's The Best Just had my 2009 Odyessy (I cant spell Odyssey) in for a new radiator and power steering hose replacement.This was very costly and when Sue told me th Just had my 2009 Odyessy (I cant spell Odyssey) in for a new radiator and power steering hose replacement.This was very costly and when Sue told me the estimate I believe there was a tear in her eye(and mine to)Fortunately I was sitting down in your beautiful lounge.Since the work was being done by John O'Donnell I knew it would be done right.Its always a pleasure to deal with Ms Kelly.Though I hope I don't see her again for a while. More

Lia Honda of Kingston provides great service! Excellent crew of service personnel and mechanics.Recal and service done quickly and competently.Dealing with service representative was outstanding Excellent crew of service personnel and mechanics.Recal and service done quickly and competently.Dealing with service representative was outstanding as usual.We have two Honda's in the family and am impressed with their quality and reliability.. Lia Honda of Kingston is the best! More

Service to my Honda CRV Always great service and professional care at Lia Honda. Service advisor Robert Munson was very helpful and John always does a great job. Everything Always great service and professional care at Lia Honda. Service advisor Robert Munson was very helpful and John always does a great job. Everything was resolved in a timely manner. The new waiting area is great. More

My service experience My recent service experience was excellent and satisfactory. Susan Kelly was truly wonderful and amazing. She was so friendly as well as everyone who My recent service experience was excellent and satisfactory. Susan Kelly was truly wonderful and amazing. She was so friendly as well as everyone who work at Lia Honda. I didn’t wait too long and the atmosphere there is truly pleasant and relaxing. Susan Kelly was professional and her disposition was excellent. She also was very detailed regarding what was needed in the service of my vehicle. I look forward to the next time I come for service. More

I Love Lia Honda Everyone is so courteous and helpful...especially Susan Kelly! The work is on time, The waiting area atmosphere is pleasant and comfortable. They e Everyone is so courteous and helpful...especially Susan Kelly! The work is on time, The waiting area atmosphere is pleasant and comfortable. They even cleaned my car after service! More

Great and timely job They got my vehicle in a timely manner. They assessed and repaired everything and got it back to me without any issues. They did a wonderful job. They got my vehicle in a timely manner. They assessed and repaired everything and got it back to me without any issues. They did a wonderful job. More

Lia honda of Kingston NY by far best car buying experience I I did a lot of research and knew I wanted a brand new Ridgeline,I pulled up Saturday morning met by a smiling and friendly William Cooke, I knew what I did a lot of research and knew I wanted a brand new Ridgeline,I pulled up Saturday morning met by a smiling and friendly William Cooke, I knew what I wanted to pay and what I wanted for my trade in, Lea Honda beat all prices from other dealers and William made it all happen smoothly, not only do I recommend Lia Honda, I recommend asking for William Cooke, thank you! More

Friendly, helpful and professional. First off, I love the brand new service center! It's bright, clean, and makes for an overall pleasant experience, especially when you are waiting the First off, I love the brand new service center! It's bright, clean, and makes for an overall pleasant experience, especially when you are waiting there for your car to be serviced. Secondly, I had the pleasure of meeting a new employee, Keith Halstead, who was by far the most attentive and friendly service provider I've ever had at Honda Kingston before. Right away, Keith met me at my car, then whisked me inside to the service desk where he went over all the work to be done on my car that day. He was so pleasant and knowledgeable. When the work on my car was completed, Keith carefully went over the papers to explain in more detail what had been done, then escorted me out to where my car was parked and ready to go. I will definitely request Keith when I return next time. More