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Lia Hyundai Albany

Albany, NY

4.7
832 Reviews
We are a Hyundai Dealership that provides the "family" atmosphere you can only find at the Lia family of dealerships. From sales to service to parts, you will find your experience here courteous, friendly and informative. Come visit or call us for a VIP appointment on your next dream vehicle today!
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945 Central Ave

Albany, NY

12205

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Showing 832 reviews

August 18, 2021

My wife and I had a wonderful experience with Lia I’m Hyundai of Albany, particularly Jim Sadlemire. I have never met such an honest salesperson. He was a good listener and wanted us to get a fair deal More

by pcole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bellon, Jim Sadlemire
Aug 19, 2021 -

Lia Hyundai Albany responded

Thank you for taking the time to leave Jim this 5-star review! We are thrilled that he took great care of you and your wife throughout your visit! It is our pleasure to assist you in any way possible. He will be honored to have earned your kind recommendation! Congratulations on your new vehicle! We look forward to an opportunity to work with you again in the future. Safe travels!

August 14, 2021

I went to have my car appraised because they are advertising up to 25% more than your cars value. It is more like offers of 25% less than your vehicles value. KBB has it listed at a 19k trade in val More

by svander1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haris Bhatti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Lia Hyundai Albany responded

Hello, We are very sorry to hear that you didn't have a positive experience with our dealership and that you were not happy with the appraisal on your vehicle. We did offer 102% of the appraised value. We understand that Carmax appraisal was higher. Unfortunately, we were not able to offer you more. Thank you, Lia Hyundai of Albany

Aug 17, 2021 -

svander1 responded

Edmunds offered 16500; you are advertising up to 25% more than Edmunds. KBB trade in value is 19k or more and are being sold for that with twice the mileage at that price. Your dealership, Harris, needs to make money too is what you told me. I would have been happy with a fair price. Which this was low balling, I do my homework before going to a car dealership because the percentage are the standard sleazy kind, kind of like your dealership that false advertises.

August 14, 2021

I have had my car since 2010 and will drive the 45 minute drive to have it serviced at Lia. As usual the service I needed was done in a timely manner and Tim Frank was very friendly, courteous, knowledgeabl More

by Maryann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frank
Aug 17, 2021 -

Lia Hyundai Albany responded

Maryann, Thank you so much for your excellent review! we are honored by your continued business, and we are overjoyed that Tim consistently provides you with the 5-star service that you so much deserve.Your satisfaction means so much to us. We look forward to continuing to provide you and your vehicle with our best care in the years to come! Safe travels!

August 06, 2021

Tim Frank was very professional and friendly and guided me on what was going to be happening and kept me informed and explained a lot to me well done Tim. Desitin was my salesman and he was very good at hi More

by Laurie M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frank and ASJ
Aug 10, 2021 -

Lia Hyundai Albany responded

Thank you so much for leaving Tim this excellent review! Providing thorough and efficient services is so important to us, and we are overjoyed that his efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that Tim, Desitin, and the team may assist you with in the future.

August 03, 2021

Brian Secord was extremely helpful and efficient, as always. He made sure my needs were met and I was finished in a timely manner...Haris Bhatti in Sales is always very cordial and kind, too, and also d More

by dtmazzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haris Bhatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Lia Hyundai Albany responded

Thank you for taking the time to leave us this positive review! We are honored by your continued business, and we are thrilled that Brian and Karis consistently provide you with a top-notch experience! We are so glad that Brian got your automotive needs efficiently taken care of during your recent visit. We hope that you continue to choose us for all of your future automotive needs! Take care!

July 30, 2021

Ronald Draves was so helpful. He was very nice and helpful. Ronald answered all my questions and gave me very good discounts on my car service. More

by Martha.bink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Dreves
Jul 30, 2021 -

Lia Hyundai Albany responded

Martha, We greatly appreciate you taking the time to leave Ronald this excellent review! We are so glad that he took great care of you and your vehicle throughout your visit! We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

July 28, 2021

Was interested in possibly trading in my 2018 for a 2021. Dealt with Daniel Louer in regards to that and most of that process was done by phone. Very, very pleased! Everything was ready to sign and car was More

by reliant88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bellon, Finance, Daniel Louer
Jul 29, 2021 -

Lia Hyundai Albany responded

Thank you so much for your positive review! Providing a seamless and efficient experience is so important to us, and we are so glad that Daniel met you satisfaction. Congratulations on your new vehicle- on behalf of Daniel and the entire team! We hope that you continue to choose us for all of your future automotive needs.

July 22, 2021

Tim Frank assisted me. He was very friendly and professional. I was happy with the service. I cannot think of 25 words so I hope this will do. More

by Cfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frank
Jul 22, 2021 -

Cfs responded

Tim Frank was very friendly professional and knowledgable. I was very happy witb my service..

Jul 22, 2021 -

Lia Hyundai Albany responded

Thank you so much for leaving Tim this 5-star review! Providing top-notch service is always our goal, and we are delighted that Tim's efforts met your satisfaction. We hope that you continue to choose us for all of your automotive needs. Take care!

July 14, 2021

Excellent on time service. Car ready in time promised. Clean comfortable waiting room. My Santa Fe was taken right in the repair area. Brian Secord was courteous and professional. More

by jmeisner52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Secord
Jul 21, 2021 -

Lia Hyundai Albany responded

Thank you for taking the time to share your positive experience! Your safety and satisfaction are of the utmost importance to us, and we are delighted that Brian got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you the safest of travels, and we hope to see you again the next time you are in need of automotive service.

Jul 21, 2021 -

jmeisner52 responded

Thanks

July 02, 2021

My dealings with Ralph Simeone were very enjoyable, not only was he pleasant to work with but he got me a better deal than I was hoping for. He was fast and efficient. I will be dealing with Ralph for all More

by Everlastingshine2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Jul 04, 2021 -

Lia Hyundai Albany responded

Congratulations on your new vehicle! We are overjoyed that Ralph could be of assistance to you and provide you with the perfect vehicle, deal, and overall experience! He will be honored to know how greatly you valued his efforts, and we wish you the safest of travels until we meet again!

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