We brought our car in because they were the closest Hyundai dealership to us when our car threw a rod and the engine blew. Both Sue and Mike were impossible to get on the phone, rarely helpful when they were reachable, and generally left us in the dark until the repairs were finished. then a month later, the car needed service again because they cracked a head while re-installing the engine (something though was covered by warranty, they still maintain they did not crack it, as though cracking metal was something we would do on our own.) they then once again were incredibly difficult to get on the phone, only managed to returned one of my 7 voicemails, they gave us a car through enterprise, which was nice of them, except when we continually asked to swap it out for a loaner car, despite telling us we were "top of the list" every time i called "the last one just went out, sorry." Now at this point the car is back in our possession and Hyundai is fighting us because they completed service on the vehicle on a Wednesday (again no communication to let us know it would be done so we could arrange our schedules to drop the car off) and we dropped the enterprise car off and picked our car up Saturday, so they don't feel like they have any responsibility to pay the last 3 days we had the rental car and are now holding our enterprise deposit hostage. I have owned Fords my entire life, and was honestly considering switching to Hyundai once my car is paid off in October but now I will continue searching for a new vehicle and tell anyone within ear shot to avoid this place like the plague.