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Lia INFINITI

Cohoes, NY

Overview
Reviews
Vehicles
4.8
451 Reviews
Call Dealership (518) 213-9242
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965 New Loudon Rd

Cohoes, NY

12047

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Showing 451 reviews

April 01, 2025

The experience was wonderful. Fast and easy! All the staff were knowledgeable, pleasant, and attentive. More

by lindaac2401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Franklin, Jeremy Rolfe, Jon Hayes, Mark Perrotti
Report | Print
Apr 01, 2025 -

Lia INFINITI responded

Thank you for your positive review, Linda! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or INFINITI needs. Safe travels until we meet again!

March 11, 2025

Dawn was very patient and took the time to make sure I leased the perfect car More

by R.D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Report | Print
Mar 12, 2025 -

Lia INFINITI responded

R.D., we're delighted Dawn is someone you can count on for a reliable and seamless dealership experience! Thank you for your awesome feedback. Best wishes for safe and pleasant travels, from the whole team at Lia INFINITI!

February 25, 2025

Lia Infiniti was excellent to work with. Dawn Owens was honest, reliable, and always available to speak. More

by cmrosato
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Report | Print
Feb 26, 2025 -

Lia INFINITI responded

Thank you for sharing your experience with us! We're delighted Dawn handled your interests with the utmost advocacy and grace. Here's wishing you all the best in your travels, from everyone at Lia INFINITI!

February 23, 2025

Sami dawood was very helpful, very courteous. I was given prompt attention and courtesy rides to and from the dealership. More

by tonydinono65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Hayes, Sami Da'Wood
Report | Print
Feb 25, 2025 -

Lia INFINITI responded

Tony, Providing quality and efficient service is so important to us here at Lia INFINITI and we are glad that Sami's efforts met your satisfaction! We are thrilled to know that she was very helpful, courteous and gave you prompt attention. We wish you safe travels until we meet again!

February 18, 2025

My service manager was so helpful! He outlined my options (including perks such as donuts and coffee). But truly was a great help! More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami is always so helpful but he wasn’t there. The younger tall gentleman helped (sorry I don’t remember his name)
Report | Print
Feb 19, 2025 -

Lia INFINITI responded

Val, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers (and treats) you needed to make this a positive experience. We're happy to be of service!

February 18, 2025

On time, excellent communication and service. Was always pleasant and explained services required very well. More

by MLP826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
Report | Print
Feb 19, 2025 -

Lia INFINITI responded

Thanks for letting us know how pleased you were with the convenience of this service visit! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

February 06, 2025

It was easy and fast to get an appointment for my car. Micheal in the service center was great and made sure I understood what was needed for my car. More

by jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Report | Print
Feb 07, 2025 -

Lia INFINITI responded

Jackie, we're happy you enjoyed an accommodating and thorough visit with Michael! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia INFINITI for the best service!

February 04, 2025

Excellent communication and customer service, my sales advisor was very cordial and worked to provide a great customer experience. More

by jpgp103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Report | Print
Feb 05, 2025 -

Lia INFINITI responded

Providing impeccable service is so important to us here at Lia INFINITI and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very cordial and were excellent with their communication. We wish you safe travels until we meet again!

January 09, 2025

Joe i could see was a more recent hire at lia infiniti but was quick to the punch when it came to my purchase of my newer used QX50. He went above & beyond with the rest of the crew to get my insurance ta More

by Whodey2151122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Franklin, Kevin Carhart, Mark Perrotti
Report | Print
Jan 09, 2025 -

Lia INFINITI responded

We appreciate you for leaving Joe this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Joe provided you with top notch service. We are delighted to know that he went above and beyond for you. We sincerely congratulate you on your new Infiniti QX50- behalf of the entire Lia INFINITI team!

January 08, 2025

Sami Dawood is a solid customer service tech. Good communication. Honest. Knowledgeable. Easy to talk to. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Kane, Sami Da'Wood
Report | Print
Jan 08, 2025 -

Lia INFINITI responded

That's great to hear, Gary! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Sami was convenient and straight-forward. See you next time!

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