
Lia INFINITI
Cohoes, NY
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Dawn did a good job on the sale in general. Was promised on test drive the car would be thoroughly detailed and buffed. Unfortunately I picked up the car in a rainstorm and did not realize un Was promised on test drive the car would be thoroughly detailed and buffed. Unfortunately I picked up the car in a rainstorm and did not realize until I got it home and in the garage that the interior was still dirty with grime still on console, seat edges and other surfaces. Upon further inspection found wrappers and french fries under the seats, engine bay was dirty and buffable scratches on exterior. This car got a dirty rag wipedown and five minute vacuum at best. Sent email to sales rep did not hear back. Car would have never been put on the lot this way so they turn it over to me that way? Purchased protection pkg, how did they put the protection stuff on a dirty car? Pretty sure that was subpar or not done at all. More
My service manager was so helpful! He outlined my options (including perks such as donuts and coffee). But truly was a great help! He outlined my options (including perks such as donuts and coffee). But truly was a great help! More
It was easy and fast to get an appointment for my car. Micheal in the service center was great and made sure I understood what was needed for my car. Micheal in the service center was great and made sure I understood what was needed for my car. More