Lia INFINITI

Picking up new vehicle I was very pleased with the sales dept when buying my new car. They went above being help full with me. However when the car was delivered there was I was very pleased with the sales dept when buying my new car. They went above being help full with me. However when the car was delivered there was a problem with the key system. If this car was checked by the service department before delivery then why did this problem happen.I had to hang around for 2 extra hours for the service dept to find out what the problem was and fix it. I do not feel that this was at any time the sales dept but the blame is on the service dept. This is my second Infiniti and might be my last one. This should never have happened at all. More

Fantastic experience I recently purchased a 2011 CPO G37x from Mike Baker. I couldn't have asked for a better experience. From the initial request I submitted on the websi I recently purchased a 2011 CPO G37x from Mike Baker. I couldn't have asked for a better experience. From the initial request I submitted on the website, to the delivery of the vehicle, Mike was friendly, knowledgeable and professional. After the purchase I had a follow-up service appointment - Mike and the service adviser Lisa ensured that all of my concerns were addressed. More

Average joe. Overall experience at lia infinity was relaxing. Lia was one of the first dealerships I went to on my car buying experience and also the one I went Overall experience at lia infinity was relaxing. Lia was one of the first dealerships I went to on my car buying experience and also the one I went back to after much research. I got the most for my money even with a negative trade value going into the deal. I purchased a vehicle which is 3 years old but also was in better shape than most used year old vehicles I looked at. My salesperson was Michael Baker, who I can not say enough about for not having a presure buy now attitude. He delivers information without pushing any sale on you. He also went in on his day off to complete my sale due to me being in area and living hours away. Will definitely be purchasing another vehicle from lia infinity. More

My husband and I recently purchased a 2013 JX35 SUV from Infiniti in Latham. Our salesperson Dawn Owens was exceptional! We originally stopped by to look at the JX35 in the fall of 2012. We were merely in t Infiniti in Latham. Our salesperson Dawn Owens was exceptional! We originally stopped by to look at the JX35 in the fall of 2012. We were merely in the exploratory stage as to what kind of SUV we were interested in to replace our 2004 Chevrolet Suburban. Dawn stood out among the Luxury SUV salespersons in the Capital District. When we were ready to purchase our new vehicle we remembered Dawn!! We returned to Lia Infiniti and took another look at the Jx 35. Dawn was professional, not "pushy" knowledgeable in the vehicle and really took the extra time on a Saturday at 4;00 pm to answer every question we had. It was truly a pleasure to do business with Dawn. I would highly recommend her to others and she stands out among her peers in the industry. If this is the typical level of salesperson Lia Infiniti has as part of their team you should be very proud as a dealership! Dawn is a gem! More

Went in for a common relearning using their CONSULT2. It takes 2 minutes to do. I waited in the waiting room for an hour and a half so they can tell me they were unsuccessful with relearning my vehicles ECU takes 2 minutes to do. I waited in the waiting room for an hour and a half so they can tell me they were unsuccessful with relearning my vehicles ECU. Which jad a code for high RPM, due to unplugging power. They end up charging me for ONE HOURS work for $112.00!! I end up paying so I can get my car to head out on my trip. I ended up looking it up online and did the MANUAL relearning to my vehicle, and it cleared up!!! So these incompetent service technicians and their so called retired buffet eating master awarding winning manager do NOT know what they are doing with easy work using computers to do their jobs!!! Stay clear from these crooks in bay shops. As far as I am concerned they had no clue what they were doing, had me sitting in their waiting room and my car parked in the bay shop, threw some darts in their office and figure it was good amount of time to call my name and pay them for NOTHING!!! More

Recently took my car in for a Oil Change and Tire Rotation. Being that I live about an hour away Lisa was great, she had me checked in quick and gave me a rental to be able to run some errands while Rotation. Being that I live about an hour away Lisa was great, she had me checked in quick and gave me a rental to be able to run some errands while the work was being completed. She then followed up with a email and a phone letting me know that the work was completed. When I arrived my car was parked out front, cleaned and ready to go!! I have bought other vehicles in the Albany area, when it was due for service it always turned into a long dreadful day!! But not at Lia Infiniti which I highly recommend in all departments!! More

In particular, working with Lisa in Service is exceptional. She represents professionalism and service over and beyond. Lisa is the primary reason I come to Lia, I trust her completely. exceptional. She represents professionalism and service over and beyond. Lisa is the primary reason I come to Lia, I trust her completely. More

Very good pricing of new car's and service dept fast and complete. Sales manager would not let me leave unsatisfied, did everything he could to get me the best deal on new lease of a G 37xs. and complete. Sales manager would not let me leave unsatisfied, did everything he could to get me the best deal on new lease of a G 37xs. More

We had a great experience at this dearlership for our purchase of our second Infiniti. We have always had a great experience with any service on either of our cars. I will always choose to go to purcha purchase of our second Infiniti. We have always had a great experience with any service on either of our cars. I will always choose to go to purchase a Infiniti. More

Hands down the best dealer I have ever worked with. Fast courteous and fair. They did not waste my time or theirs. I found a small dent in my car after purchase. They had the dent repaired free with no q courteous and fair. They did not waste my time or theirs. I found a small dent in my car after purchase. They had the dent repaired free with no questions asked. I would recommend this dealer to anyone purchasing a new or used car. More