Lia Nissan of Enfield

Good customer service I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was p I would like to thank Christopher Rivera in the service department for making me feel very comfortable as he explained the need and service that was performed on my vehicle yesterday the car perform’s and feels better and I like that, I was a little disappointed when paying for the service, Christopher said up front a 10% discount would be applied and that didn’t happen it was more like a 3%., in spite of that I’m satisfied with the service to my car. More

great service Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you Christopher Rivera is a very courteous ,knowledgeable person who keeps you informed about the progress of your vehicle and takes the time to tell you about the inspection that was done on your vehicle .So professional. More

This is what i want .... make it happen and he did !!! Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma Car shopping ..... not a fan . I can be extremely stubborn !! I was having to come out of my comfort zone and lose the 3 rd row mini van...ish grandma. Jody Curtis (Bless his heart) insisted that I drive serveral cars he stated I had to be completely comfortable with my choice, absolutely felt zero pressure he was wonderful. When I found exactly what i was looking for he made every effort and believe me he gave it his all and I drove off with exactly what i was looking for. He went above and beyond. Thank you Jody ... i highly recommend!!! More

Service Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress Very effectent and thorough. I will only bring my Rogue to Lia for service. I am confident Kia will take care of my car. No stress More

Service 5/22/19 Jeremie Turcotte was very professional in my dealing with him. I have owned Maximas for over 20 years, and the greatest reason for my loyalty is for t Jeremie Turcotte was very professional in my dealing with him. I have owned Maximas for over 20 years, and the greatest reason for my loyalty is for the low service requirements and the excellent service people. The current work was timely done and the charges were as estimated by Mr.Turcotte. More

Great dealership I have always had a good experience there with leasing and Jeremie Turcotte in service is awesome and honest about what is really needed, not too many I have always had a good experience there with leasing and Jeremie Turcotte in service is awesome and honest about what is really needed, not too many places are like that. More

Very pleasantly surprised! We had no idea a Nissan Kicks existed and now we have been driving ours for several weeks. We are very pleased! Jody was our salesperson. He is no pr We had no idea a Nissan Kicks existed and now we have been driving ours for several weeks. We are very pleased! Jody was our salesperson. He is no pressure and very knowledgeable. We were led quickly to a car that met our needs. We appreciate his patience explaining us the new technology to make ownership more easy. Nissan of Enfield has a family atmosphere. the show room is comfortable, there are many salespersons around and the mechanics are top notch. We have been customers for over 10 years since we moved to the area and are extremely glad they are here! Love Nissan! Love our Kicks! More

Great experience I had an excellent experience with Dave Rulli at Lia Nissan in Enfield CT. This was my first brand new car purchase and he did great. He was not sugar I had an excellent experience with Dave Rulli at Lia Nissan in Enfield CT. This was my first brand new car purchase and he did great. He was not sugar coating everything which is what I needed! Thank you so much Dave! More

Reached out to me for trade in, poor experience Received a letter and email that they wanted my car for trade in. Went in on a Thursday afternoon and met with sales guy Dave. Made it clear my one ex Received a letter and email that they wanted my car for trade in. Went in on a Thursday afternoon and met with sales guy Dave. Made it clear my one expectation was payments had to be at or lower what I pay today as I wasn’t in need of a new car. We determined the 2019 Pathfinder was not an option based on what I’d have to pay. A week later after multiple calls from multiple people, I decided to look at an older/used Pathfinder, making my expectation clear payments would have to stay the same or be lower because my current car is in great condition. Sales guy Jody brought it to my house to look at, and we agreed on a selling price for the car. That Saturday I went in to meet with Jody to sign papers and run the final numbers. He was disorganized, unsure of what papers needed to be signed and was all over the place. Once we finally got the papers signed, finance started working on the deal. After two hours of being there, we left and told them to call me if they could figure out how to keep my payments the same, letting them know it was fine if not because my current car is in great condition. That Monday the finance manager called me with payment options, which were higher than what I currently pay. They were only slightly higher, though since I had been clear from the beginning I would pay what I currently pay or less, I declined the offer. The finance manager became extremely rude and ended up hanging up on me in anger. Completely unprofessional and at that point I was done with the process. Jody continued to call me multiple times over the next two weeks with no response from me. Two Friday’s after the finance manager hung up on me, I texted Jody telling him if payments were still higher then there was no need to discuss further and also explained how the finance manager was rude. He told me “I have to understand the finance manager worked very hard for me” and that “I don’t understand the gravity of the situation.” What gravity? My car is in perfectly fine working condition. I then explained that doesn’t justify being rude and in sales you have to understand the ultimate end goal of the customer which they all failed to do. Jody then said I “needed a reality check” and “he’s sorry I don’t understand math.” I stopped the conversation confirming that’s a good way to end a relationship and that I would never work with them again reminding them they reached out to me for my car. While the text exchange was happening, initial sales guy Dave called me to have me in to look at different Pathfinders. I called him back and told him what happened between Jody and me and that I would not work with them in the future because of it. Dave said the GM was going to call me to make it right which never happened. I will be writing a letter and sending the messages along with it as no one should be talked to or disrespected like that when a company reaches out to you to come in. They have lost my future car business as well as service work on my car as I always went to them. All around horrible service and typical “car salesman” mentality. More

Thank you Jonathan Kjellquist Lia Nissan of Enfield’s sales and service department exceeded my expectations from the purchase of my Nissan Rogue Sport to the service I continue to Lia Nissan of Enfield’s sales and service department exceeded my expectations from the purchase of my Nissan Rogue Sport to the service I continue to receive in maintaining my vehicle. Jonathan Kjellquist was professional, courteous and knowledgeable and took the time to review with me the services that were performed. I will continue to return to Lia Nissan of Enfield for all of my vehicle needs! More