Lia Nissan of Enfield

Misleading, bait and switch, bad customer service We were mislead by their customer service rep and sales person. We entered into a lease only to find out all the options we asked for are not include We were mislead by their customer service rep and sales person. We entered into a lease only to find out all the options we asked for are not included, we were clear on everything we wanted and the sales process was very rushed that we ended up with missing options...very important ones that at first glance of car you would realize they weren't there. Sales manager even admitted our sales person didn't do our sale properly but when we told them what we wanted to make up for confusion and misinformation they did nothing to help us! From the minute we signed on the dotted line we have had nothing but issues...even when we brought the car back down to the get the accessories added that we paid for on the transaction date, we were told it would take four hours... its been over two days without our car! More

I'm super happy. I went to Lia Nissan in Enfield. Quickly, they take care of me. Matt was very nice to me. Very professional. I get out  driving my Christmas gift. A Nissan Quest. I love it. I recomm Quickly, they take care of me. Matt was very nice to me. Very professional. I get out  driving my Christmas gift. A Nissan Quest. I love it. I recommend to my family and friends to visit Lia Nissan in Enfield and ask for MATT. Estoy super feliz. Visite a Lia Nissan en Enfield. Rapidamente, me atendieron. Matt fue muy lindo conmigo. Bien profesional. Sali guiando mi regalo de Navidad. Un Nissan Quest. Me encanta. Recomiendo a mis amigos y familiares visitar Lia Nissan en Enfield y preguntar por MATT. More

Mary was excellent! She took the time to listen to my needs and I felt very comfortable speaking with her. She was able to pinpoint the exact car that I was looking for. I am thrilled. The follow up afte needs and I felt very comfortable speaking with her. She was able to pinpoint the exact car that I was looking for. I am thrilled. The follow up after the sale was amazing. I would recommend this dealership to all my family and friends! More

The good reviews on this dealership must be coming from the employees. I have never met such incompetent, rude, and careless people in my entire life. Receiving the car with faulty keys, no detailing or c the employees. I have never met such incompetent, rude, and careless people in my entire life. Receiving the car with faulty keys, no detailing or cleaning, a broken visor mirror (it fell out into my lap), and without the complimentary gas, we started calling for help. They took 3 weeks to even meet with us and tried to get away with not fixing the mirror that fell out the 2nd day! They insisted that the poor customer service was our fault and have made sure that this buying experience was one to regret. There is nothing good I can say about this dealership. The GM, Steve, is probably one of the most inept, idiotic managers to step foot on a car lot. He continuously disrespected me in our talks and talked down to me. He has no place in this industry (or any other that interacts with the outside world). More

From my experience they DO NOT CARE about customers. I bought my certified used Nissan Altima from them and since regret it. They never put it through emissions, they didn't clean it and after giving t bought my certified used Nissan Altima from them and since regret it. They never put it through emissions, they didn't clean it and after giving them three attempts to fix it I still have no resolution. I am washing my hands of them and will probably get pulled over in the next couple days because I'm pretty sure I'm unregistered.That's only part of my horrible experiance but they have wasted too much of my time already. Thanks Lia for making my car buying experiance a regrettable one. More

they do not know how to change oil. they charge for 5 qts but only use 4. i have an issue with my transmission and was lied to about a test drive that never took place. i have called the service mgr seve qts but only use 4. i have an issue with my transmission and was lied to about a test drive that never took place. i have called the service mgr several times about this and more and just get a run around. they arent interested in fixing the problem. i rate this dealership poorly because they only kiss up to you when you want to buy something then they lie and cheat to keep you quiet afterward. i will never use lia again. More

Service dept had to work on our car, they could not figure out it needed a battery. My mechanic knew right away what the issue was and confirmed it by simply hooking it up to a voltmeter. Their cou figure out it needed a battery. My mechanic knew right away what the issue was and confirmed it by simply hooking it up to a voltmeter. Their courtesy van took my wife to work but then refused to pick her up. I had to drive 45 minutes out of my way to get her then return home to go to my night job. Had to bring to my own mechanic as Lia was unresponsive and unreliable would not test drive the car. This car was purchased from Lia and they had no interest in helping me after the sale. More

When I first started looking for a new car, I expected the usual high-pressure environments. This was the first dealership that I have ever been to where they actually gave me space, let me look things o the usual high-pressure environments. This was the first dealership that I have ever been to where they actually gave me space, let me look things over on my own time, but were always available to answer the questions that I had. Everyone, from the Salesman Shaheen to the GM Steve (including the gentleman who helped get me my loan), was absolutely amazing. None of them pressured me into doing anything, they gave me an excellent deal on my trade-in, and they all worked their backsides off to make certain that this was an experience that I would tell my family and friends about. Until this past month, I had always been a Toyota guy; I'm lucky that I took the opportunity to take a look at Lia. Their service is impeccable, even with my finickiness. Had I known things would have been done so well, I wouldn't have even bothered looking anywhere else. More

I had a great experience at Lia Nissan! I will recommend Lia Nissan to all of my friends and family. Shaheen was one of the best sales professionals I have ever met! Steve was great too. But we liked Shahee Lia Nissan to all of my friends and family. Shaheen was one of the best sales professionals I have ever met! Steve was great too. But we liked Shaheen much better. The whole experience from start to finish was memorable. Thank you all for a great experience! More