Lia Nissan of Enfield

Prompt, flexible service I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a promp I went to Lia to have a flat tire checked to see if it was repairable. Jeremie Turcotte was very professional, gave me an initial estimate and a prompt update when it was discovered that the nail I had picked up had made a hole in the sidewall. I also appreciate the great customer service and flexibility shown to me by the employee (Danielle?) who took my initial call to see if I could bring in my car as soon as AAA could reach me and put on the spare. More

Been great so far!! Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change Purchased our Nissan Altima from Jody Curtis. Jody sold us our car and also sold us on bringing it back for service. We just had our first oil change and tire rotation and couldn't be more pleased! Christopher Rivera greeted us when we brought car in for service. Was very friendly and asked if there were any concerns with vehicle. Explained what was recommended based on the mileage and gave us cost for the services. We had a clip missing from a splash guard and he assured me it would be taken care of. It was. Invited us to wait in lounge area, which was very clean and comfortable. A basket of free snacks, free bottled water, two vending machines, and coffee were nice amenities. When our vehicle was finished, Chris came over and explained what they did and asked if we had any questions. After bringing my vehicles to the "generic oil change" business not far from Lia in the past, I could not be happier with Lia Nissan, Jody Curtis, Christopher Rivera, Jeremie (who sold me my floor mats that were better than the expensive Weathabeeta mats I almost got!)!! More

5000 mile service Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very goo Called for an appointment and when I arrived they were ready and service was performed on time and very professional. Service personnel were very good. Sorry I don't remembr More

Videotape your car before any service from this dealership!! I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,00 I purchased my car from another dealer but brought my car to Lia of Enfield because it was closed. I brought my car in for prepaid maintenance (10,000 miles) and for front radar indicator error message. The latter is part of a mandatory replacement due to known issues. I waited over 2.45 hours after being told it would be a 1 hour and 10+ minute visit. I drove the car back home and the next day immediately noticed scratches on rim and a dink on the passenger side tire. Nowhere on the inspection sheet did it list any tire issues or tire repair needed. WHY NOT? I brought the car right back to Lia Nissan where the Service Manager John, said that his tech did not do that. I said I didn't do it and if I did, why wasn't the tire issue brought up to me. He said the tech "noticed the scratches but not the dink". What? He called it "human error" What was the purpose of the inspection for? Isn't that what they were essentially "pre" paid to do? There is an issue now that they won't take accountability for. I asked if the tire should be replaced, he replied "yes". HOW DO YOU LET ME LEAVE A DEALERSHIP after an inspection that is all clear with a tire that needs replacing? I put less than 30 miles on the car between the two days and 28 miles is round trip to the dealership. I know for certain that tire/rim was not scrapped when I brought the car in. I asked him to go to the cameras for mutual verification, he replied, he didn't have any. From 3 dealerships we deal with for our Nissans, this one is by far the worst. My family has owned 6 Nissans in 10 years. This is our last Nissan we will ever purchase. More