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Lia Toyota of Colonie

Schenectady, NY

4.8
913 Reviews

2120 Central Ave

Schenectady, NY

12304

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Showing 913 reviews

July 03, 2023

Service representative, Art Palazzolo, was courteous and professional. The service was done well and timely. More

by ewinters57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Jul 07, 2023 -

Lia Toyota of Colonie responded

Thank you so much for the thoughtful review of your service advisor, Art! We're pleased you appreciated his straight-forward communication and efficient work. We look forward to making your next appointment just as convenient!

July 03, 2023

Justin Cole handled my service very efficiently. Timing was very good and waiting area pleasant. Coffee also good. More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole
Jul 07, 2023 -

Lia Toyota of Colonie responded

Km, thanks for enjoying our service department coffee! We're delighted Justin provided you with a helpful and fast service visit to get you on your way in a timely manner. Please come visit us again some day!

June 29, 2023

Jennifer Colon is great! This person was very accommodating and helpful with all the questions I had about my new car and made buying a car so simple and easy. Very great and More

by Nicole B
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jennifer Colon
Jun 30, 2023 -

Lia Toyota of Colonie responded

Thanks for letting us know how pleased you were with Jen's assistance, Nicole! We're glad she was there to guide you through the process with great care, and Andrew showed you all the bells and whistles. Congrats on making your first purchase! Best wishes for pleasant travels this summer, until we see you again!

June 28, 2023

It was a pleasure doing business with Joseph Harriman. He’s absolutely easy going and he answers all our questions. He does not push you into anything. We were very surprised when he called us and told us More

by Indira
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Harrigan.
Jun 28, 2023 -

Lia Toyota of Colonie responded

Indira, thank you for your kind review! We are thrilled to hear that Joseph provided you with an exceptional car-buying experience at Lia Toyota of Colonie. Congrats on the new RAV4! We hope you absolutely love it, and we wish you all the best in your summer travels!

June 28, 2023

The service writers, technicians, & service management are all dedicated to taking care of their customers. More

by RSA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Cole, Dan Parotte
Jun 28, 2023 -

Lia Toyota of Colonie responded

Thanks for honoring our service team with this fantastic feedback! We hope to continue providing you with high quality experiences for years to come. Enjoy your summer travels!

June 28, 2023

Thorough quick service, discovery of problem and suggested solution. I don't have more words to add. More

by Steve
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vanessa Radley
Jun 28, 2023 -

Lia Toyota of Colonie responded

Steve, thank you for stopping by to share positive feedback about your service visit! We're delighted your experience was super convenient. We hope to ensure the same circumstances at your next appointment. We'll see you then!

June 27, 2023

Easy to schedule and I was in and out in less than an hour. Very organized & friendly. More

by Lmn4432
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Jun 28, 2023 -

Lia Toyota of Colonie responded

Awesome! Thanks for letting us know how happy you were with this convenient service visit. We're glad our team handled your appointment with great care and urgency to ensure your safe and timely return to the road. Thank you for choosing Lia Toyota for your automotive needs!

June 25, 2023

On 5/26/23 I dropped my Toyota Camry off at Lia Toyota of Colonie, unscheduled, to address a maintenance issue which had arisen. My service advisor was Vanessa Radley. She was very courteous, promp More

by dat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Radley, Vanessa
Jun 26, 2023 -

Lia Toyota of Colonie responded

Thanks a lot, Dat! We're glad Vanessa and the team handled your vehicle's needs promptly and with great care. We hope you'll continue to choose Lia Toyota for all of your automotive needs. See you next time!

June 24, 2023

Art palazz Is an outstanding person with your company he helps you no matter what you need and you don’t have to wait around for someone to help you he goes out of his way and I will always ask for him when More

by Melfejoy42
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Jun 26, 2023 -

Lia Toyota of Colonie responded

Thanks so much for the 5-star review of Art! He is truly an exemplary advocate for his clients, and we're so pleased you continue to be happy with this efforts. We look forward to ensuring the same circumstances at your next appointment!

June 24, 2023

I thought bait and switch was illegal and a thing of the past. Not here apparently. I was called to tell me that a new van like what I wanted was on the lot and available. After an hour at the dealership th More

by donnickson
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Boland
Jul 06, 2023 -

Lia Toyota of Colonie responded

Don, Apologies on your recent experiences at Lia Toyota. You made your appointment with one of our BDC agents on a Friday night on the available Sienna XLE. You came in Saturday morning at 10am (1 hour after open) and the vehicle was unfortunately sold to someone else by then. Also unfortunately, the agent was not able to reach you about the vehicle being sold by the time you got here. At this point you were already here so the salesperson offered you the next available Sienna coming in 6 weeks. When you were here you had mentioned you had a deposit on another Sienna at another dealer also coming in 6 weeks that you’ve been waiting 6+ months for. As you can see, because the severe lack of Sienna inventory, it is very hard to hold availability on these units. With this being said, we are not here to “bait and switch” our customers coming in. We are here to inform and guide our customers through their buying experience. Please let us know if you would like to discuss this further and, again, our apologies on the missteps. Vincent Nguyen Sales Manager Lia Toyota of Colonie 518-374-3700 x2253

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