Lia Toyota of Colonie

The service staff, technicians, including service advisor, Justin Cole always take care of my service concerns. advisor, Justin Cole always take care of my service concerns. More

Joseph Harrington was extremely helpful when purchasing both my vehicles from lia Toyota. Would definitely recommend him and the dealership to others. both my vehicles from lia Toyota. Would definitely recommend him and the dealership to others. More

They are always pleasant and helpful. They are easy to work with also! I recently needed a major safety repair and Vanessa Radley went above and beyond to see that it was taken care of q They are easy to work with also! I recently needed a major safety repair and Vanessa Radley went above and beyond to see that it was taken care of quickly. She also jumped through hoops to be sure that the extended warranty was honored. We appreciate all the work she put into our situation. More

We never had problem with Lia Toyota for buying a new car or having service.We have bought two new Prius and loved both of them. The service department is easy to make appointment and they treat you like the or having service.We have bought two new Prius and loved both of them. The service department is easy to make appointment and they treat you like they enjoy their job. We will always come to Lia for our auto needs. More

Great staff both knowledgeable and friendly. Thanks to Vanessa Radley, our Service Advisor who kept us informed of the progress throughout. They are lucky to have her on their team. Thanks to Vanessa Radley, our Service Advisor who kept us informed of the progress throughout. They are lucky to have her on their team. More

I bought my 2023 Rav4 on November 28th 2022 and on the same day my husband took it for a ride when I came home with it. It made a vibrating noise and the dealership was informed. On April 4th 2023 my hus same day my husband took it for a ride when I came home with it. It made a vibrating noise and the dealership was informed. On April 4th 2023 my husband brought my car to this dealership for a oil change and told them again about the vibrating noise. He waited one hour for the oil change and Nicholas Mucha spoke to him and said that the technician took it for a ride and said the wheels had a layer of mud stuck to them. He asked if he wanted them power washed and he said he didn't think that was the problem because the car made the vibrating noise on the first day we owned it but TO GO AHEAD AND CLEAN THEM to eliminate the possibility of this as a problem. The car still makes the same vibration. Today May 3rd 2023 I spoke with Richard Grugan who is a service manager at this dealership. I tried to explain the problem and he spoke over me and screamed at me and said since my husband never had the wheels power washed then he wasn't going to discuss doing anything further and kept being extremely nasty and would not let me explain anything. He said I have the paperwork here. I then called Nicholas Mucha the service advisor on April 4th 2023 and he verified that the wheels were power washed. He was extremely nice and professional. I absolutely believe that RICK DOES NOT BELONG IN THIS JOB THAT HE HOLDS and shouldn't be dealing with the public at all. I have contacted Michael Lia, owner of this dealership and am waiting for a return call. More

Gotta love getting a salesman that knows his stuff and doesn’t pressure you into buying a car that you settle fir! doesn’t pressure you into buying a car that you settle fir! More

Today's service scheduled with Marinda Tingly was excellent. She explained the reasons for issues I had and gave me options. She is very pleasant to work with. The scheduled service was done on time excellent. She explained the reasons for issues I had and gave me options. She is very pleasant to work with. The scheduled service was done on time so I could go on to other activities. More