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Lia Toyota of Colonie

Schenectady, NY

4.8
913 Reviews

2120 Central Ave

Schenectady, NY

12304

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Showing 913 reviews

May 11, 2023

Joseph Harrington was extremely helpful when purchasing both my vehicles from lia Toyota. Would definitely recommend him and the dealership to others. More

by Woodstock0830
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Harrington 5 stars
May 15, 2023 -

Lia Toyota of Colonie responded

Awesome! Thank you for recognizing Joseph's excellence by sharing your 5-star review. We're absolutely delighted he has been such a boon to your dealership experience with us. Congrats on your latest purchase! We wish you joy and satisfaction in your upcoming travels, from the whole team at Lia Toyota!

May 11, 2023

They are always pleasant and helpful. They are easy to work with also! I recently needed a major safety repair and Vanessa Radley went above and beyond to see that it was taken care of q More

by ljvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Radley
May 15, 2023 -

Lia Toyota of Colonie responded

Thanks so much for sharing your stellar review of Vanessa! We think she's pretty awesome, and we're so happy she made your Toyota's repairs as painless as possible. We sincerely appreciate your business and graciously look forward to working with you again!

May 10, 2023

We never had problem with Lia Toyota for buying a new car or having service.We have bought two new Prius and loved both of them. The service department is easy to make appointment and they treat you like the More

by emoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Winders, Linda Rossi
May 15, 2023 -

Lia Toyota of Colonie responded

Thanks for your fantastic review, Emoon! Our service team appreciates your business and your positive feedback. We hope to have many more opportunities to work with you in the future, but until then we wish you the safest of travels!

May 10, 2023

Great staff both knowledgeable and friendly. Thanks to Vanessa Radley, our Service Advisor who kept us informed of the progress throughout. They are lucky to have her on their team. More

by cbsmith45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Radley
May 15, 2023 -

Lia Toyota of Colonie responded

Thanks so much for taking a moment to give credit to Vanessa for providing you with exceptional service! We're so happy your visit with her was attentive and thorough. We hope to emulate this positive experience at your next appointment!

May 15, 2023 -

cbsmith45 responded

You're very welcome.

May 03, 2023

Today's service scheduled with Marinda Tingly was excellent. She explained the reasons for issues I had and gave me options. She is very pleasant to work with. The scheduled service was done on time More

by lhuggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tingly, Marinda
May 10, 2023 -

Lia Toyota of Colonie responded

That's great! Thank you for sharing your experience with us. We're glad Marinda did everything she could to make this visit pleasant and convenient. We hope you won't hesitate to call the next time we may help you with anything. It's always our pleasure!

May 03, 2023

I bought my 2023 Rav4 on November 28th 2022 and on the same day my husband took it for a ride when I came home with it. It made a vibrating noise and the dealership was informed. On April 4th 2023 my hus More

by Kats417
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Grugan
May 30, 2023 -

Lia Toyota of Colonie responded

First and foremost, we apologize for any misunderstanding that occurred during your visit. It is our utmost priority to provide exceptional customer service, and we regret that we fell short of your expectations in this instance. We would like to extend our offer to reexamine your vehicle and conduct further diagnostics to identify the source of the vibrating noise. Our technicians are committed to resolving the issue to your satisfaction, and we genuinely want to rectify the situation. We understand that you had previously canceled your appointment, but we would appreciate the opportunity to make it right. Please contact us to reschedule your appointment at your earliest convenience. We will make every effort to accommodate your schedule. Sincerely, Andy Rainone General Manager Lia Toyota of Colonie ARainone@liacars.com

May 31, 2023 -

Kats417 responded

I will schedule an appointment when I feel ready to handle the stress given to customers.

May 03, 2023

Gotta love getting a salesman that knows his stuff and doesn’t pressure you into buying a car that you settle fir! More

by TCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Dunn
May 10, 2023 -

Lia Toyota of Colonie responded

Thanks for your kind review, XXX! Your total satisfaction is the reason behind everything we do, so we're delighted your sales consultant gave you the time and space you needed to make important decisions. It's our pleasure to assist you with your automotive needs, and we hope you'll give us a call the next time we may help you!

April 27, 2023

The purpose of my visit was to have my annual inspection. I use Lia for all my maintenance needs , but this visit was exclusively for inspection. I was welcomed immediately by Sarah Richards. She shortly t More

by ob107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Richards
April 25, 2023

Michael Richards just looked underneath the car, where I said the noise was coming from, and said it was the splash shield. It was as simple a repair as he said it would be and there was no charge for the More

by Ronald William Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Richards
April 23, 2023

Shane Coonjah assisted us during our recent visit at Lia Toyota and he was very helpful and kept us updated as to when our car be available after being serviced. He did a great job.K eep up the good work. G More

by Tin
Recommend Dealer
Yes
Employees Worked With
Shane Coojah
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