Lia Toyota of Colonie

Worst leasing experience in history of leasing cars Went to the dealership based on invite for a special event for dealership to buy back Camrys. Waited for over an hour and a half to still be waiting t Went to the dealership based on invite for a special event for dealership to buy back Camrys. Waited for over an hour and a half to still be waiting to even talk with someone so we walked out. Received a call from floor person asking if we just left (which they were on point to call us as soon as we walked out) to say a salesperson was now available... after wasting our Saturday morning driving 40minutes to this “event” waiting 1.5hrs to not even talk with someone because all the salespeople “were busy” we did not turn around and instead proceeded to Northway Toyota to meet with them and discuss options for trading in our lease. Sales manager, Vince from Lia persistently texted stating their apologies and desire to meet and work with us. Long story short, ignorant us fell for Lia’s sales gimmick and went with them for trading in lease and starting new lease... credit checks were inaccurate on their end, lack of communication to customer after promising to call with updates, merged applications to have a co-applicant and applicant when we purposely did not fill out co-applicant portion and requested individual rates for leasing, transferred insurance and plates over to new vehcile before our agreement and before deliberatly hiding from us that the rate was going to be higher than agreed upon. Their responses were pure nonsense “I was off,” “he is off today,” “oh, I thought you wanted to keep your old plates,” (even though a 2+ minute convo occurred regarding this) and the typical car salesman line....”we are LOSING money on this deal..,” or “we are paying one month, it’s a 36-month lease, you are only paying 35 months” - yeah because WE PAID the first month when we were there two days prior. Overall, the people (Vince, Joe, and Brent) were friendly people, but fake, lacked communication with the customer, provided misleading/untruthful information, and was just not a fair experience. More

Great Experience Mike was very knowledgeable and professional and went out of his way to find me the vehicle I wanted. I would definitely recommend him in the car buyi Mike was very knowledgeable and professional and went out of his way to find me the vehicle I wanted. I would definitely recommend him in the car buying process. More

Found us great rates/very easy to work with I had a family member go through Gregg to get a drastic discount on her insurance. I live out of the region but I figured that it wouldn't hurt to giv I had a family member go through Gregg to get a drastic discount on her insurance. I live out of the region but I figured that it wouldn't hurt to give Gregg a call and see what he could do. Not only was Gregg unbelievably accommodating and easy to work with, he found my wife and I a home/2 car insurance rate that was significantly less expensive than what we were paying. Not to mention that it was a better policy. I would recommend Gregg to anybody who is currently unhappy with what they are paying for insurance! More

Great experience! Purchasing my new car with Mike was fun and easy! He is very friendly and was able to give me a great deal on my new Rav4 and a God deal on my trade! Purchasing my new car with Mike was fun and easy! He is very friendly and was able to give me a great deal on my new Rav4 and a God deal on my trade! Would highly recommend Mike as a salesperson! More

Very professional service Robyn Ashley has been my service advisor on two different occasions. She provided updates as the service work progressed and proved to be both helpful Robyn Ashley has been my service advisor on two different occasions. She provided updates as the service work progressed and proved to be both helpful and professional. She assured the experience was very satisfactory. Jim G 2018 More

Incredible Customer Service! Mike West is the definition of what a salesperson should be and how they should interact with their customer base. I was very impressed with the level Mike West is the definition of what a salesperson should be and how they should interact with their customer base. I was very impressed with the level of knowledge and expertise Mike had. He is very customer forward and loyal - always listened to what my needs and concerns were regarding leasing and finances. He was professional and kind from the moment I walked through the door upon the start of my search, to the end, when I took off in my new Corolla. I would recommend Mike West to any of my family and friends in a heartbeat. Great experience. Thanks so much! More

THoughtful, efficient service Let's distinguish between sales and service. (A lot of reviews here don't seem to.) My purchase experience involved a number of slip-ups, largel Let's distinguish between sales and service. (A lot of reviews here don't seem to.) My purchase experience involved a number of slip-ups, largely because of a trainee salesman, I think, and maybe a distracted manager. Once I had my Toyota Prius in my hands, though, my service experience has been superb: friendly, thoughtful, efficient, and great about keeping me updated whiled I wait. Most recently, Steve Ogaard was excellent, but I must say all my contacts with the service department have been terrific. I had a somewhat complicated problem with a cracked windshield, from a small stone not an issue with the car itself. The service department was really helpful here, not just in recalibrating the system after the new windshield was installed, but also walking me through the insurance process and making it very simple. I expect I'll stick with the Lia service people, even after my warranty expires. I know original dealer service costs more, but given my experience so far, it will be worth it. More

Great Service! Everyone was very helpful in every department. Gregg handled all the details on canceling and switching my insurance over while saving me money. Fran Everyone was very helpful in every department. Gregg handled all the details on canceling and switching my insurance over while saving me money. Frank was super accomodating with all my requests, Joe was very informative on both the car and the deal. Gregg, Frank, Vincent, Joshua and Joe thank you again! More

Awesome service Brent was so good in managing my son's transition from leasing a car to buying one. He was not at all aggressive or "pushy"and sold my son a beautifu Brent was so good in managing my son's transition from leasing a car to buying one. He was not at all aggressive or "pushy"and sold my son a beautifully maintained used Corolla. I'd recommend Brent for any transaction at Lia Toyota. More

2018 Toyota RAV4 Limited Very easy to do business with, drove 80 miles to purchase my vehicle as dealers in my area could not provide the same pricing or have the vehicle on h Very easy to do business with, drove 80 miles to purchase my vehicle as dealers in my area could not provide the same pricing or have the vehicle on hand I wanted/ More