
Lia Toyota of Colonie
Schenectady, NY
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Worse customer service I went to get Rav 4 from them. Talk to Alex nicol manager very bad attitude and disrespectful. Never recommend this dealer. Good luck with this dealer I went to get Rav 4 from them. Talk to Alex nicol manager very bad attitude and disrespectful. Never recommend this dealer. Good luck with this dealer More
Impressed! Thank you to Marty and Brian for providing exceptional service. I was really blown away by how happy I left there. Marty truly did go above and beyo Thank you to Marty and Brian for providing exceptional service. I was really blown away by how happy I left there. Marty truly did go above and beyond to do everything he could for me. I walked in there after being sent on a wild goose chase by another dealership so I was frustrated to say the least. Marty and Brian both explained everything thoroughly and did more than they had to! I will most certainly buy from LIA again! More
Great Service Francesca was very attentive when I walked in. She was happy to help me with the services I needed!! Very excellent service from all employees Francesca was very attentive when I walked in. She was happy to help me with the services I needed!! Very excellent service from all employees More

Very helpful Francesca was very professional and friendly. I could tell she was very busy (there were quite a few customers in showroom), but she helped, and was v Francesca was very professional and friendly. I could tell she was very busy (there were quite a few customers in showroom), but she helped, and was very nice More
Focused on providing the best customer service! Robyn did everything possible to make me feel comfortable while my car was being serviced (checked for on-line coupon, told me of the coffee/doughnuts Robyn did everything possible to make me feel comfortable while my car was being serviced (checked for on-line coupon, told me of the coffee/doughnuts and fruit to snack on while I waited, and even took the papers from me that I was going to put in trash)! Amazing customer care! More
Awesome professional Kermit makes this easy. All you have to do is meet him and you will understand. Just give him a call on his cell phone 518-365-5785 Kermit makes this easy. All you have to do is meet him and you will understand. Just give him a call on his cell phone 518-365-5785 More

A great experience Selena was just a great sales person. She was kind, friendly and personable. Answers all questions and was in no hurry to get us out which everywhere Selena was just a great sales person. She was kind, friendly and personable. Answers all questions and was in no hurry to get us out which everywhere else I went was. Would definitely go back More

Selena "Like the Singer"! Like most people, I was apprehensive going to a car dealership by myself. As a woman, you hear horror stories! But my story was the complete opposit Like most people, I was apprehensive going to a car dealership by myself. As a woman, you hear horror stories! But my story was the complete opposite! From the moment Selena met me, I could tell that she knew her stuff and that she would treat me right! She walked me through a purchase versus a lease and then she LISTENED to me! She let me explain what I wanted and needed and then she found the EXACT vehicle! I couldn't be happier with my RAV4! I have already sent in three (3) friends and they all had the same WONDERFUL experience. Selena knows the product, treats you the way you deserve to be treated and is genuine! I would recommend Selena "Like the Singer" to anyone looking for a vehicle! More
Selena was Awesome!!! I had the pleasure of working with Selena she took the time to answer all my questions and was very confident and knowledgeable. She put me in the pe I had the pleasure of working with Selena she took the time to answer all my questions and was very confident and knowledgeable. She put me in the perfect vehicle. I couldn't be happier. I will recommend Selena to anyone I know that is in the market for a vehicle. More
Scammed Aaron, one of the finance guys came out with paperwork already filled out for an extended warranty and pretty much laid it out how stupid it would be Aaron, one of the finance guys came out with paperwork already filled out for an extended warranty and pretty much laid it out how stupid it would be not to purchase it as it could cost $3000 to $9000 these days for repair. I knew that was crap but anyway stupidly I succumbed to the pressure but less than 24 hours later I was like that was really dumb since I bought a certified car so please cancel the extended warranty. They dragged their heals or didn't return calls until finally I got an email to come in and sign paperwork. When I got there they (Nicole) said if I cancel the extended warranty it also cancels the 1 year Certified Warranty. Really? What kind of crap is that just a month after buying a certified car and trying multiple times to get someone to help me cancel warranty and never mentioned that part, said I'd have to get the car certified again. They obviously don't care about the customer after car rolls off the lot, I bought a certified car, it should be certified for 1 year end of story. I left and they didn't reply to further emails. And I fell for the line from the sales man (Jim O'Donnell) that you can contact me anytime, I'll always try and help you out. Wrong!!! Left texts and messages and never could get a hold of him. More