Lia Toyota of Colonie

customer service The service and the people were the best that I have dealt with in quite some time, I mean like the last ten years. I am on oxygen and Richard Grugan The service and the people were the best that I have dealt with in quite some time, I mean like the last ten years. I am on oxygen and Richard Grugan was very helpful and courteous when I needed to trade my oxygen tanks out. Also there were other employees that were concerned about my breathing and they also helped, the guy was in the service area and he went to my car to get me the new tank and to put the empty tank back in my car while it was being serviced. There was a woman from the cashier and parts area and she also helped me, I am very sorry that I don't know there names but Thank You very much!!! Richard was right on the money when he told me how long the service to my car would take. Great People !!!! Don K. More

Outstanding I purchased a new 2015 Toyota (Tacoma) 4WD Double Cab 0n 11/29/2014. The salesman, (Tom Pottenburgh was outstanding. I would purchase another vehicle I purchased a new 2015 Toyota (Tacoma) 4WD Double Cab 0n 11/29/2014. The salesman, (Tom Pottenburgh was outstanding. I would purchase another vehicle from Tom in a heart beat. The service department was very accommodating and professional. It has been a pleasure working with Lia Toyota of Colonie. More

Salesman were unfriendly and when talking to them never invited you in there office to try to make a deal with you. Went there once in the summer and 2 weeks ago. We had 2 different sales people and got tr invited you in there office to try to make a deal with you. Went there once in the summer and 2 weeks ago. We had 2 different sales people and got treated the same way. They had all these 2013 Ravs what we wanted to buy but to me they didn't want to sell them. I would never go back there again. Ended up buying a new Ford Escape that same day from Latham Ford. My wife wanted to kick the salesman's butt from Lia Toyota that's how bad they treat you there. More

The check engine light came on the Matrix car, it only has 8,000 miles on it. Brought the car to Lia Toyota of Colonie, where the car was purchased. I was told they would need to do a diagnostic test to g has 8,000 miles on it. Brought the car to Lia Toyota of Colonie, where the car was purchased. I was told they would need to do a diagnostic test to get the code and it would cost $103.95. When they ran the code they found out that it was the gas cap wasn't on properly so they would discount it to $50.00. I asked to speak to a manager, who never came out to speak to me. The manager, Tom returned our call a few days later as we were unhappy with the amount charged. The manager Tom was mad that his employee only charged us $50.00, he said it should have only been reduced by 10% and that he would deal with him internally. Long story short, if your check engine light comes on do yourself a favor and go to Pep Boys, Auto Zone, or any auto parts store in the area, they will check the code for FREE. Not only do I have a bad taste in my mouth from this rip off, but the managers attitude really left a lot to be desired. If thinking about purchasing a car here, remember it is not just the purchase price that counts, know who and what you are dealing with. More

I had a 1:15 PM appointment for an inspection and rear windshield wiper replacement. I arrived at 1 PM. My arrival in service bay went unnoticed for a while so I got out and stood up. Then I was noticed a windshield wiper replacement. I arrived at 1 PM. My arrival in service bay went unnoticed for a while so I got out and stood up. Then I was noticed and brought inside. Art processed my service request and asked if I was waiting and I replied yes I would wait in waiting area. I read a newspaper and after about an hour I wondered what was taking so long. I noticed there was a steady stream of cars coming in. Later I noticed a monitor with what appeared to be progress of cars being serviced and my name never was displayed. After waiting about two hours I went to ask Art for progress report. He looked on his PC calling up my name. Then went looking for my card. He went to cashier and rifled through papers. Then he repeated everything. I pointed out my car in bay. Finally he said there was some confusion and another customer had paid my bill. He went looking to see if customer had left. Then he called customer and explained mixup. All the while I am waiting while he could have just had me pay my bill and leave. Then again looking through papers at cashier. Finally I was brought to cashier where I paid. More

Had a good experience with this dealer. Went in , saw the car i wanted and THEY made it happen in an hour. Picked it up 3 hours later!!! car i wanted and THEY made it happen in an hour. Picked it up 3 hours later!!! More

Appointments have always been easy to keep, the waiting area is very accomindating. Staff is knowledgeable and quick with a response to questions. area is very accomindating. Staff is knowledgeable and quick with a response to questions. More

Went to do routine maintenance. This was my first time here because I had just moved to NY. My new boss recommended this location to me because it's large and organized, unlike the other Toyota dealers in here because I had just moved to NY. My new boss recommended this location to me because it's large and organized, unlike the other Toyota dealers in the area. I did go to another Toyota later and he was right, the Lia dealership was bigger, shiner, with a higher amount of traffic, but very organized. They kept my appointment, they were efficient, and everything went fine. More

I purchased my car at Lia Toyota last year and had a great sales person who helped me. I bring my car in for service all the time. The service department is clean, the service people are pleasant and great sales person who helped me. I bring my car in for service all the time. The service department is clean, the service people are pleasant and efficient. Being able to relax in the waiting area with a fresh cup of coffee is great. Lia has become the only dealership I will use. Thanks Lia Toyota More

This dealership did a superb job in their follow through. I'm known to be a bit difficult, to say the least!! Scott never didn't answer a question of mine and was always available to help me!!! Both gentleme I'm known to be a bit difficult, to say the least!! Scott never didn't answer a question of mine and was always available to help me!!! Both gentlemen were eager to accommodate me in finding my NEW vehicle! I'm so happy that after the time I've spent searching for the car I wanted, I was able to purchase one here! Wonderful sales and staff, I would recommend this dealership in a heart beat! Thanks for having consideration and customer service that is top notch. Thanks again for all of your hard work and dedication to the "customer", I appreciate it! Dana G More