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Lia Toyota of Northampton

Northampton, MA

4.9
788 Reviews

280 King Street

Northampton, MA

01060

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Showing 788 reviews

December 17, 2025

Easy to get get an appointment for service and prompt in getting my car in when I got there. My service advisor Ms. Coulombe was very nice and helpful in in keeping me updated on service issues and what c More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Coulombe
Dec 17, 2025 -

Lia Toyota of Northampton responded

Jack, We are delighted to hear that scheduling your appointment was convenient, your vehicle was taken in promptly upon arrival, and that Ms. Coulombe provided nice, helpful guidance with clear updates on immediate needs and items that could wait until your next interval. Your kind words have been shared directly with Ms. Coulombe and our management team. We truly appreciate your trust and look forward to welcoming you back.

December 10, 2025

AWESOME service, thank you for the great communication Alissa!! I'll be back with our other vehicle soon. More

by Cbabs68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa
Dec 15, 2025 -

Lia Toyota of Northampton responded

We’re thrilled Alissa’s great communication made your service experience AWESOME. We look forward to seeing you again with your other vehicle!

December 05, 2025

First time buyer treated me great and we’re Able to help out as much as they could More

by jeyson2664
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Peltier, Francesca Ravina
Dec 06, 2025 -

Lia Toyota of Northampton responded

Jeyson, Thank you for choosing Lia Toyota Northampton for your first vehicle purchase. We're pleased to hear that our team treated you well and provided as much assistance as possible. We appreciate your business and look forward to serving you in the future.

December 04, 2025

Overall the service is great. It has been 5 months since the replacement molding was ordered for my panoramic sunroof. Please explain why new one can’t be sent directly from fact More

by chkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott ryan, Lindsay Heart
Dec 05, 2025 -

Lia Toyota of Northampton responded

chkelley, Thank you for recognizing our service team. However, we sincerely apologize for the extended delay in receiving your panoramic sunroof molding. Five months is far longer than acceptable, and we understand your frustration. Parts availability and ordering processes are determined by the manufacturer, but that doesn't excuse the lack of communication or resolution on our end. We encourage you to contact our service manager directly so we can look into the status of your order and explore alternative solutions to resolve this matter as quickly as possible.

November 29, 2025

Doris dbounphasaysonh was the most helpful and attentive person I have felt with a Doris for three years now happy More

by douglaspitteroff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Peltier, Jason Shiles, Francesca Ravina , Dores Bounphasaysonh
Dec 01, 2025 -

Lia Toyota of Northampton responded

Douglas, We're so glad Doris is always helpful, knowledgeable, and takes care of every need! She's wonderful at what she does. Thanks for this recognition!

November 19, 2025

Alissa Coulombe was awesome. She's "good people" and a great representative for your dealership! More

by jajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coulombe, Alissa (5 star)
Nov 19, 2025 -

jajones responded

Alissa made a great first impression on me and made me feel at home and at ease with all the important decisions that lay ahead of me. Great job Alissa!

November 18, 2025

Jeremy Pease was great - didn't pressure me, and didn't come across as overly "salesy." Appreciated that he made sure to get the car properly cleaned and some minor repairs done (it was used). More

by EmilySusanGaylord
Recommend Dealer
Yes
Employees Worked With
Jeremy Pease
Nov 19, 2025 -

Lia Toyota of Northampton responded

Emily, We're so happy to hear Jeremy made the process stress-free and took care of the cleaning and repairs on your car, thanks for recognizing his efforts!

November 18, 2025

The salesman was very understanding and personable and put no pressure on me whatsoever. He worked really hard to make sure I got exactly what I wanted and at a price that I was happy with. More

by Thos.levy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
Nov 19, 2025 -

Lia Toyota of Northampton responded

We're so glad our salesman made your experience so positive! His understanding, personable approach with no pressure, and his hard work to get you exactly what you wanted at the right price is what we're all about. Thanks for sharing this feedback, and congratulations on your purchase!

November 09, 2025

Always received great service from Lindsey and Dores. Knowledgeable and return calls promptly. Always have a smile and friendly words. Great asset to LIA!!! More

by vermontbeth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart, Dores Bounphasaysonh
Nov 09, 2025 -

Lia Toyota of Northampton responded

We appreciate your continued trust. Lindsey and Dores exemplify the knowledgeable, customer-focused service we strive for every day. Thank you for recognizing their dedication!

November 06, 2025

It was a pleasure being helped by Donna Starke for my truck service. Very pleasant and helpful. My vehicle service was timely and was completed as Donna told me it would be done. More

by Srlincoln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Starke
Nov 06, 2025 -

Lia Toyota of Northampton responded

Sr Lincoln, We love hearing Donna Starke was a pleasure to work with and got your truck serviced on time! Thanks for the recognition and your business!

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