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Lia Toyota of Northampton

Northampton, MA

4.9
773 Reviews

280 King Street

Northampton, MA

01060

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Showing 773 reviews

October 05, 2025

Dwayne my sales person and Jason my business manager were very nice to deal with very grateful to have a reliable used vehicle to upgrade my ride. Thank you. More

by davedeck162
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave the gentleman that delivered my vehicle, Dwayne Smith, Jason Shiles
Oct 07, 2025 -

Lia Toyota of Northampton responded

Dave, thanks for your positive feedback on the service provided to you by Dwayne and Jason. We're delighted you found their support to be just what you needed to make everything seamless from start to finish. Congrats on the new Toyota, and best wishes for happy travels ahead!

October 03, 2025

Hi I just wanted to say thank you for the perfesional service and technical knowledge. More

by bwduggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Oct 03, 2025 -

Lia Toyota of Northampton responded

Thank you for taking a moment to share positive feedback about your visit with us at Lia Toyota. It's great to hear how helpful and pleasant your interactions were with all of our team members. We look forward to assisting you again!

October 01, 2025

Alex Garcia was such a great sales agent to work with! He listened to our needs and wants. He made us feel very comfortable and helped us work through pricing until we felt that a good deal was made. We e More

by ciamail5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca, Alex Garcia, Jason Shiles
Oct 03, 2025 -

Lia Toyota of Northampton responded

Thank you for sharing your experience with us! We're delighted Alex handled your wishes and needs with the utmost advocacy and grace. Congrats on the new Toyota! Here's wishing you all the best in your travels, from everyone at Lia Toyota.

October 01, 2025

Excellent service, always very attentive and amenable. They always go the extra mile to guarantee the driver’s safety More

by monroygomezfranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Leclaire, Scott Ryan
Oct 03, 2025 -

Lia Toyota of Northampton responded

Thank you for sharing what made this a great service visit, Monroy! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.

September 30, 2025

Alissa Coulombe was my service representative. She was very pleasant efficient and professional. She took the initiative to ask about my upcoming service needs and offered to arrange that appointm More

by Thomasfirda77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa coulombe
Oct 03, 2025 -

Lia Toyota of Northampton responded

Thomas, thank you for reporting on the exceptional work Alissa and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota for the highest quality service.

September 29, 2025

Sam, accommodate my rav4 to fix the issue(recal, oil change & multiple warning of my dash), excellent communication he keep me loop what’s going on my rav4..thank you so much Sam…your the best.. More

by bungik27@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Doucette
Sep 30, 2025 -

Lia Toyota of Northampton responded

Thanks for the great feedback! Nothing means more to us than your complete satisfaction, so we're happy Sam handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment.

September 22, 2025

Scheduled a routine oil change. The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing va More

by edworz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dores Bounphasaysonh
Sep 24, 2025 -

Lia Toyota of Northampton responded

Thank you for reporting on the exceptional work Dores and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Toyota for the highest quality service.

September 17, 2025

Paul F. was very helpful in buying our Rav4.he was easy to talk to,and to answer our questions.thank you Paul. More

by kspaniol
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
Sep 18, 2025 -

Lia Toyota of Northampton responded

Thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words and recommendation of Paul's insight and expertise. Congratulations on your beautiful new RAV4! Enjoy the ride!

September 17, 2025

I was very satisfied with John Devine's assistance. He was so kind and did his best to provide me with a better choice. More

by kisungyang
Recommend Dealer
Yes
Employees Worked With
John Devine
Sep 18, 2025 -

Lia Toyota of Northampton responded

Thanks for letting us know John provided you with an accommodating and informative dealership visit! Please don't hesitate to get in touch if you should have any other needs or questions. Thank you for choosing Lia Toyota for your automotive needs!

September 15, 2025

Doris Bounphasaysonh was efficient, friendly, and very helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially More

by Abriete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dores Bounphasaysonh
Sep 15, 2025 -

Lia Toyota of Northampton responded

Thanks for your positive feedback on the service and support provided to you by Dores! She's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. We look forward to your next visit with us.

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