Lia Toyota of Northampton

I had a very wonderful experience at this Toyota dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all o dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all of my very many questions, and helped me find the Toyota that was right for me. And since I’ve purchased the car, I have called a few times with questions and he was willing to answer them without hesitation. I told him I probably would continue to call with questions and he said that would be absolutely fine and that he would be there to help me in anyway he could. I appreciate all his hard work and dedication. Clearly, he enjoys doing his job, and he does it very well. I will definitely recommend the dealership to any friends and family who are looking to purchase a new or used dependable car. Thank you so much. More

I was very satisfied with service to my AC unit that had stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the estimate for that particular job. Sam also found ways to reduce the initial price estimate, which was also much appreciated. My Tacoma has close to 150,000 miles, and I've been with Lia since I bought it at 10,000 miles, because I find the service and overall atmosphere consistently reliable. More

Our experience with John Devine was fantastic. He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Ma He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Many thanks. Rus Wilson More

This primary customer service person who has helped me more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a ques more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a question asker) concerned, goes out of her way to be helpful, is timely in her responses and is always focused on ways to be helpful to keep my old 2005 Toyota Corolla in top shape and get me in and out, arranging rides when I need it. The Lia company should be proud and glad to have her as an employee. The service person who used to help me previously was Lindsay Heart. She got me accustomed to excellent service. And she's still there for me when I need to consult with someone and Dores is not available. I'm not sure what more I can say to express my gratitude that I have such a company to take my car to to be serviced and cared for. This time the check-engine light was staying on and the techs diagnosed that a mouse have been chewing on the fuel delivery system. Now they even provide pictures of the damage for you online! How cool is that! And how good it was that they were able to find that! Now I will be able to put some anti-mouse product in my car to keep mice away. And now it is all repaired. They also discovered my muffler and tailpipe are rusted out, so that's being done next week. Okay, are there some other questions coming up ? My phone just told me that Google is not available right now. Hmmm More

We are very happy with Lia Toyota. We receive excellent service from Mike Bérard and all the staff there. We appreciate having a shuttle to bring us home while work is being done and We receive excellent service from Mike Bérard and all the staff there. We appreciate having a shuttle to bring us home while work is being done and be called and shuttled back when it is completed. The shuttle driver is reliable and courteous and Mike Bérard is wonderful at arranging everything. Toyota is very fortunate to have him. We plan to continue using Lia Toyota for servicing our Corolla. More

Thank you to Alissa Coulombe, she is doing great work at Lia Toyota. Service with a smile. Lia Toyota. Service with a smile. More

Clean, prompt, professional, attention to detail, courteous, quick to respond to questions, friendly, and caring courteous, quick to respond to questions, friendly, and caring More

There was no pressure to buy. Paulo Figueiredo was able to show me the car I was interested in even though it was already sold so I could determine whether this car was the one I Paulo Figueiredo was able to show me the car I was interested in even though it was already sold so I could determine whether this car was the one I had only seen in Consumers Report. More

Scott Ryan did a nice job. Recommended mice repellent for my car. Very helpful, Toyota should keep him. Recommended mice repellent for my car. Very helpful, Toyota should keep him. More

Scott Ryan was my service provider and he was so friendly and efficient! Will be returning and efficient! Will be returning More