
Lia Toyota of Northampton
Northampton, MA
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My charging issue was solved. The master technician took 3 hours to resolve my dirty charging pins issue. l feel it should have been resolved in 1 hour. The master technician took 3 hours to resolve my dirty charging pins issue. l feel it should have been resolved in 1 hour. More
Philip Lombardi made all the difference in my service experience. He was very courteous helpful and knowledgeable in his dealings with me. Based on his recommendations I also had my transmission serviced experience. He was very courteous helpful and knowledgeable in his dealings with me. Based on his recommendations I also had my transmission serviced which was overdue. I will definitely contact Philip when I need to have my vehicle serviced again. Frederick Krafft More
David handled our appointment. He was thorough and a good communicator. Did everything we asked promptly and on schedule. Appreciated his service. He was thorough and a good communicator. Did everything we asked promptly and on schedule. Appreciated his service. More
I brought my Toyota in to have a new starting battery installed. Everyone was courteous and professional. My only issue was the wait time which should have been much shorter. installed. Everyone was courteous and professional. My only issue was the wait time which should have been much shorter. More
Had a great experience with Grant Goodwin and his ability to handle the logistics of our recent new car purchase. His flexibility (doing much of the initial work remotely), knowledge and great personality m to handle the logistics of our recent new car purchase. His flexibility (doing much of the initial work remotely), knowledge and great personality made the entire transaction enjoyable. 👍👍 More
I had an excellent service advisor Philip Lombardi. He was greeting me with a big smile. He knew what I needed and assured me that things would be done to my satisfaction. He got me a ride home so that He was greeting me with a big smile. He knew what I needed and assured me that things would be done to my satisfaction. He got me a ride home so that I did not have to wait there for hours. He called me to report the progress of the work and found me a better deal for my tires. I was extremely satisfied. What I liked most was Philip Lombardi way of talking, he made me feel I was an important customer who would be treated and served well. I am sure I will come back for service. More