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Lia Toyota of Northampton

Northampton, MA

4.8
757 Reviews

280 King Street

Northampton, MA

01060

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Showing 757 reviews

April 24, 2023

My charging issue was solved. The master technician took 3 hours to resolve my dirty charging pins issue. l feel it should have been resolved in 1 hour. More

by bicyclebillyb
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
April 24, 2023

I recommend Lia Toyota of Northampton 100%,hands down the best dealership in the area More

by Gate.ouimette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
April 23, 2023

Philip Lombardi made all the difference in my service experience. He was very courteous helpful and knowledgeable in his dealings with me. Based on his recommendations I also had my transmission serviced More

by fritzkrafft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
April 19, 2023

David handled our appointment. He was thorough and a good communicator. Did everything we asked promptly and on schedule. Appreciated his service. More

by pkdutra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
April 17, 2023

I only use them for oil changes. In the past, they told me I needed work before I really did. More

by Rschneider18
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
April 16, 2023

Everyone is polite and friendly and the appointment is well timed for what has to be done More

by Nakamherst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Eliza
April 08, 2023

I brought my Toyota in to have a new starting battery installed. Everyone was courteous and professional. My only issue was the wait time which should have been much shorter. More

by bobbeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
March 31, 2023

Had a great experience with Grant Goodwin and his ability to handle the logistics of our recent new car purchase. His flexibility (doing much of the initial work remotely), knowledge and great personality m More

by Jenoyola2
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin, Dominick Finochiaro
Mar 31, 2023 -

Lia Toyota of Northampton responded

Awesome! Thank you so much! We're so happy Grant took care of things right away to make this transaction stress-free for you. Congrats on your new Toyota! We hope you absolutely love it, and we wish you many miles of pleasant travels, from the whole team at Lia Toyota!

March 27, 2023

I recently had my Toyota Tacoma services and Gerald Laclaire was such a help and made the experience run smoothly. More

by proudnout34
Recommend Dealer
Yes
Employees Worked With
Gerald Leclaire
Mar 28, 2023 -

Lia Toyota of Northampton responded

Thanks so much for your 5-star review of Gerald! Your total satisfaction means everything to us, so we're happy Gerald made sure your visit was so supportive and thorough. We look forward to making your next appointment just as outstanding!

March 23, 2023

I had an excellent service advisor Philip Lombardi. He was greeting me with a big smile. He knew what I needed and assured me that things would be done to my satisfaction. He got me a ride home so that More

by Nhiem Nguyen
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
Mar 23, 2023 -

Lia Toyota of Northampton responded

Thank you for your thoughtful review, Nhiem! Your complete satisfaction means everything to us, so we're happy Philip provided you with a friendly, accommodating service visit. We hope to emulate this positive experience the next time we meet. See you then!

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