Lia Toyota of Northampton

Alissa Coulombe was my service representative. She was very pleasant efficient and professional. She took the initiative to ask about my upcoming service needs and offered to arrange that appointm She was very pleasant efficient and professional. She took the initiative to ask about my upcoming service needs and offered to arrange that appointment to make sure it was quick and productive More

Sam, accommodate my rav4 to fix the issue(recal, oil change & multiple warning of my dash), excellent communication he keep me loop what’s going on my rav4..thank you so much Sam…your the best.. change & multiple warning of my dash), excellent communication he keep me loop what’s going on my rav4..thank you so much Sam…your the best.. More

Scheduled a routine oil change. The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing va The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing valve stem cap on one tire be replaced, and it was. That kind a attention to detail is appreciated. More

Paul F. was very helpful in buying our Rav4.he was easy to talk to,and to answer our questions.thank you Paul. was very helpful in buying our Rav4.he was easy to talk to,and to answer our questions.thank you Paul. More

I was very satisfied with John Devine's assistance. He was so kind and did his best to provide me with a better choice. He was so kind and did his best to provide me with a better choice. More

Doris Bounphasaysonh was efficient, friendly, and very helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially as none of the other people reached out to me to see if I needed help even though they seemed to be not doing anything. Doris was with another customer and yet she said “I’ll be right with you” and came over to me as soon as she was finished with the other people. She is clearly one of the best customer service people there! More

I was very pleased with Paulo Figueiredo, he was very kind and helped me decide on which vehicle would be best for me. kind and helped me decide on which vehicle would be best for me. More

I had a very wonderful experience at this Toyota dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all o dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all of my very many questions, and helped me find the Toyota that was right for me. And since I’ve purchased the car, I have called a few times with questions and he was willing to answer them without hesitation. I told him I probably would continue to call with questions and he said that would be absolutely fine and that he would be there to help me in anyway he could. I appreciate all his hard work and dedication. Clearly, he enjoys doing his job, and he does it very well. I will definitely recommend the dealership to any friends and family who are looking to purchase a new or used dependable car. Thank you so much. More

I was very satisfied with service to my AC unit that had stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the estimate for that particular job. Sam also found ways to reduce the initial price estimate, which was also much appreciated. My Tacoma has close to 150,000 miles, and I've been with Lia since I bought it at 10,000 miles, because I find the service and overall atmosphere consistently reliable. More

Our experience with John Devine was fantastic. He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Ma He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Many thanks. Rus Wilson More