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Lia Toyota of Northampton

Northampton, MA

4.8
755 Reviews

280 King Street

Northampton, MA

01060

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Showing 755 reviews

January 20, 2021

Paul was extremely helpful in getting us everything we wanted in the Tacoma. He went above and beyond making sure we were satisfied with all stages of the buying process. It was a real pleasure. We would More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
Jan 29, 2021 -

Lia Toyota of Northampton responded

Tracy, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from Paul! We look forward to serving your automotive needs in the future.

January 18, 2021

I had a very good experience at Lia Toyota of Wilbraham. They treated us fairly and followed through on what we agreed to. As well, our Senior Client Advisor, Jerzy Bielski was excellent and did a great More

by Ann S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic - Finance Department, Jerzy Bielski, Christoper Peltier
Jan 29, 2021 -

Lia Toyota of Northampton responded

Ann, we are so happy to hear of your positive experience at Lia Toyota of Northampton. We are committed to providing our customers with nothing less than 5-star service. Our team will be happy to hear that you were completely satisfied with their customer service.

Jan 29, 2021 -

Ann S. responded

We went to numerous dealerships and ended up purchasing from Lia Toyota of Northampton because they worked with us until we came to a mutual compromise. They treated us fairly and were very gracious. The Finance Department also went above and beyond to get us great financing. I cannot say enough about Lia Toyota of Northampton and I give them 5 stars for great service overall.

January 12, 2021

Jonathan Eliza was really nice and welcoming! At first I was a bit confused on the process of bringing in my car, but he quickly noticed me and pulled me over to his desk to help me. He was really efficient More

by sple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Eliza
Jan 13, 2021 -

Lia Toyota of Northampton responded

Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

January 12, 2021

Very good and friendly, good customer service. Paul is the best guy i met there, helped me in getting my choice car, in color i wanted. More

by Kamal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
Jan 13, 2021 -

Lia Toyota of Northampton responded

Kamal, thank you for your time and feedback. We are delighted to hear that Paul was able to work with you to get exactly what you wanted! Congratulations on being a new car owner!

January 09, 2021

After learning that the vehicle I was looking for online had been sold, my salesperson, Paul Figueiredo, worked with me to get what I want in a vehicle. Both Paul and Conner Crocker with made the buying pro More

by Celina
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo, Connor Crocker
Jan 11, 2021 -

Lia Toyota of Northampton responded

Celina, we would like to thank you for letting us know how we are doing. Here at Lia Toyota of Northampton, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Paul was able to assist you in finding a vehicle that was right for you. We look forward to serving your automotive needs in the future.

January 06, 2021

Matthew Midder provided us professional courteous service during our Toyota RAV4 Prime purchase. He was always available to us and answered all questions and gave us instructions on the cars controls . We wi More

by Kim Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Midder
Jan 08, 2021 -

Lia Toyota of Northampton responded

Kim, thank you for your time and feedback. We are delighted to hear that your shopping experience with Matthew was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 04, 2021

Lindsey Heart provided the same excellent service as before. We communicated as to what I wanted, and she saw that my car was well taken care of. More

by helenpolt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart, Joseph Kupec
Jan 08, 2021 -

Lia Toyota of Northampton responded

Helen, thank you for your time and kind review. We are pleased to hear that you had such a positive experience with Lindsay here at Lia Toyota of Northampton. We look forward to working with you again in the future.

December 31, 2020

Paul Figueiredo was very helpful and patient in answering all my questions. Paul made the process of buying a new car very pleasant compared to past experiences. More

by baily722cm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
December 31, 2020

Went to lia Toyota in Northampton to look at the new 2020 Toyota Tundra. And was greeted by a salesman Paul f. Which I can truly say he was very knowledgeable and answered all my questions I had. I’m lookin More

by Mustangstooge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Figuerido
December 29, 2020

I Worked with Paul Figueiredo (salesman) Jared (sales manager) and Dominick (finance) and they were fantastic!!! I will definitely be recommending Lia Toyota to my family and friends. More

by gr8grady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Figieirdo
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