Lia Toyota of Northampton

Sam, accommodate my rav4 to fix the issue(recal, oil change & multiple warning of my dash), excellent communication he keep me loop what’s going on my rav4..thank you so much Sam…your the best.. change & multiple warning of my dash), excellent communication he keep me loop what’s going on my rav4..thank you so much Sam…your the best.. More

Scheduled a routine oil change. The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing va The service reception area was very clean, and the service representative, Dores Bounphasaysonh was pleasant and courteous. I asked that a missing valve stem cap on one tire be replaced, and it was. That kind a attention to detail is appreciated. More

Paul F. was very helpful in buying our Rav4.he was easy to talk to,and to answer our questions.thank you Paul. was very helpful in buying our Rav4.he was easy to talk to,and to answer our questions.thank you Paul. More

I was very satisfied with John Devine's assistance. He was so kind and did his best to provide me with a better choice. He was so kind and did his best to provide me with a better choice. More

Doris Bounphasaysonh was efficient, friendly, and very helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially helpful. She even found and applied a coupon for me for the least expensive oil change without me asking! I think she is doing a great job-especially as none of the other people reached out to me to see if I needed help even though they seemed to be not doing anything. Doris was with another customer and yet she said “I’ll be right with you” and came over to me as soon as she was finished with the other people. She is clearly one of the best customer service people there! More

I was very pleased with Paulo Figueiredo, he was very kind and helped me decide on which vehicle would be best for me. kind and helped me decide on which vehicle would be best for me. More

I had a very wonderful experience at this Toyota dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all o dealership. From the minute I came in and was introduced to John Devine, I felt at ease and not at all pressured into buying a car. He answered all of my very many questions, and helped me find the Toyota that was right for me. And since I’ve purchased the car, I have called a few times with questions and he was willing to answer them without hesitation. I told him I probably would continue to call with questions and he said that would be absolutely fine and that he would be there to help me in anyway he could. I appreciate all his hard work and dedication. Clearly, he enjoys doing his job, and he does it very well. I will definitely recommend the dealership to any friends and family who are looking to purchase a new or used dependable car. Thank you so much. More

I was very satisfied with service to my AC unit that had stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the stopped working. Samuel Doucette was a very knowledgeable service provider whose advice I appreciated. The service itself took an hour less than the estimate for that particular job. Sam also found ways to reduce the initial price estimate, which was also much appreciated. My Tacoma has close to 150,000 miles, and I've been with Lia since I bought it at 10,000 miles, because I find the service and overall atmosphere consistently reliable. More

Our experience with John Devine was fantastic. He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Ma He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Many thanks. Rus Wilson More

This primary customer service person who has helped me more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a ques more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a question asker) concerned, goes out of her way to be helpful, is timely in her responses and is always focused on ways to be helpful to keep my old 2005 Toyota Corolla in top shape and get me in and out, arranging rides when I need it. The Lia company should be proud and glad to have her as an employee. The service person who used to help me previously was Lindsay Heart. She got me accustomed to excellent service. And she's still there for me when I need to consult with someone and Dores is not available. I'm not sure what more I can say to express my gratitude that I have such a company to take my car to to be serviced and cared for. This time the check-engine light was staying on and the techs diagnosed that a mouse have been chewing on the fuel delivery system. Now they even provide pictures of the damage for you online! How cool is that! And how good it was that they were able to find that! Now I will be able to put some anti-mouse product in my car to keep mice away. And now it is all repaired. They also discovered my muffler and tailpipe are rusted out, so that's being done next week. Okay, are there some other questions coming up ? My phone just told me that Google is not available right now. Hmmm More