Lia Toyota of Northampton

No hassle and what a great team!! It took me a few trips to make a decision and I wanted to take a minute to give thanks to Matt, jared, Francesca and koren for suck a good experience. Patience is a rare th to make a decision and I wanted to take a minute to give thanks to Matt, jared, Francesca and koren for suck a good experience. Patience is a rare thing in car sales but they took the time to help me choose the perfect Prius. Thank you More

Great service with a pro service assistent, Elvin Rodriguez Experience was great because of Elvin Rodriguez. He was friendly, informative, thorough, accurate, and followed thru from start to finish. He's a real Experience was great because of Elvin Rodriguez. He was friendly, informative, thorough, accurate, and followed thru from start to finish. He's a real pro. More

Best Yet I've been to a few dealerships and have talked to a few people over the years, when I walked into Lia Toyota Northampton I was instantly greeted by a I've been to a few dealerships and have talked to a few people over the years, when I walked into Lia Toyota Northampton I was instantly greeted by a smiling face(from what I could tell through the mask). He asked me how he could help and listened to everything that I said and eventually delivered me a car. I wont say sold because at no point did I feel that way, and at the end of the transaction another sales person came over to check in on me and I told them that I was being taken care of by my salesperson and to my surprise they told me that I wasn't dealing with a salesperson but with the actual General Manager of the entire store. I was completely blown away; at no point did he mention his position or make me feel unimportant, the entire time I was the only person that mattered. If this is the type of service that he is giving, he is TRULY leading by example for his staff to see. Thank you Myron for all of your help and with you at the helm the sky is the limit for that store. More

I havent been to a dealership in a couple years, I was very impressed and would hightly reccommend anyone working with JERZY! Very couteous and knowledgable on not only the Toyota line but also competitor very impressed and would hightly reccommend anyone working with JERZY! Very couteous and knowledgable on not only the Toyota line but also competitors. Go see Jerzy he will make the experience pleasurable. More

Friendly, courteous. Service staff is always friendly courteous. Explain what needs to b done, and always willing to listen. Justin Prescot and Elvin Rodiquez are the bes Service staff is always friendly courteous. Explain what needs to b done, and always willing to listen. Justin Prescot and Elvin Rodiquez are the best. More

Overall excellent experience. Got an immediate appointment..found car I loved..test drive completed and ..drove the car home that day.! Thank you Grant Goodwin appointment..found car I loved..test drive completed and ..drove the car home that day.! Thank you Grant Goodwin More

no call back I called after receiving a notice from CARFAX that my car might have a recall for its software. I was told everyone in service was busy and someone w I called after receiving a notice from CARFAX that my car might have a recall for its software. I was told everyone in service was busy and someone would call me back. I never received a call back. More

misinformation given before sale; inadequate response after I was very pleased at the time of my purchase of a 2019 Prius Prime in March 2020. I was told that my iPhone would be able to be charged wirelessly a I was very pleased at the time of my purchase of a 2019 Prius Prime in March 2020. I was told that my iPhone would be able to be charged wirelessly and that the navigation on my phone would be visible on the car screen. However, neither of these proved to be true. After several phone calls and emails, and meeting with both my original sales person and another one, the problem was unsolved. I contacted Toyota and was told that a customer relations manager from Lia would contact me. This never happened. I blame Toyota for inadequate training of the salespeople, and Lia for the Customer Relations Person not contacting me. also, when I was most recently in the salesroom (in June) neither of the receptionists was wearing a mask. I emailed after the visit to voice this concern, and never received an acknowledgment . More

Francesca is a professional, knowledgeable and very helpful individual. Always going above and beyond what I needed. She was determined to find me the best deal she could for a car that worked for me. helpful individual. Always going above and beyond what I needed. She was determined to find me the best deal she could for a car that worked for me. More