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Lia Toyota of Northampton

Northampton, MA

4.8
755 Reviews

280 King Street

Northampton, MA

01060

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Showing 755 reviews

July 03, 2020

no call back I called after receiving a notice from CARFAX that my car might have a recall for its software. I was told everyone in service was busy and someone w More

by raegreenspan
Customer Service
Recommend Dealer
No
Employees Worked With
receptionist
Jul 16, 2020 -

Lia Toyota of Northampton responded

Thank you for your feedback. I am very sorry that your experience at our dealership was not satisfactory, specifically, the issue with charging and navigation issue. Our goal is that all our customers have a good experience when dealing with our dealership. If you still have concerns, I would be happy to speak to you. Please feel free to contact me at the dealership. My information is below. Thank you, Myron B. Callender II General Manager 413-586-8922

July 01, 2020

I took my Corolla in for its annual inspection, a recall remedy regarding the airbags, and buffing of my clouded headlights. Elvin Rodriguez, the service rep I worked with, was profession, efficient, knowle More

by hjfong
Recommend Dealer
Yes
Employees Worked With
Elvin Rodriguez
Jul 02, 2020 -

Lia Toyota of Northampton responded

Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!

July 01, 2020

Francesca is a professional, knowledgeable and very helpful individual. Always going above and beyond what I needed. She was determined to find me the best deal she could for a car that worked for me. More

by Missartist16
Recommend Dealer
Yes
Employees Worked With
Francesca Ravina
Jul 02, 2020 -

Lia Toyota of Northampton responded

Thank you for your time and your kind review. We are pleased to hear that Francesca was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service!

June 30, 2020

I had the associate Francesca help me picking out a car and she was such a help since I was torn between two cars. The information she gave me was wonderful she’s very knowledgeable. She went out of her wa More

by Karinad
Recommend Dealer
Yes
Employees Worked With
Francesca Ravina
June 09, 2020

Jerzy helped make my experience at Lia Toyota amazing! His patience and diligence to making sure i got the best service possible was very admirable! I knew as soon as I met him that I picked the best sale More

by queen.yarii
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 12, 2020 -

Lia Toyota of Northampton responded

Thank you for leaving Jerzy this wonderful review! We are delighted to know that he took great care of you and provided you with the quality service that you so much deserve! He will be honored to know how greatly you valued his assistance, and we wish you the safest of travels until we meet again!

June 05, 2020

I want to thank Jason Page for a quick and problem free visit. He was very professional and made me feel very relaxed. I enjoy going to Lia. More

by Kokoski
Recommend Dealer
Yes
Employees Worked With
Jason Page
Jun 12, 2020 -

Lia Toyota of Northampton responded

Thank you for leaving Jason this 5-star review! We are happy to hear that he took great care of you and ensured that your recent visit was as seamless as possible! We are so appreciative of your business, and we look forward to continuing to provide you and your vehicle with our best care in the future!

May 23, 2020

First time buying a Toyota. And Jersey Bielski was a great help to go over the process as quick and precise as possible. Thank you! More

by Lucianoalvarez23
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski, Mike Viara
May 28, 2020 -

Lia Toyota of Northampton responded

Luciano, Congratulations on your new vehicle! We are so glad that you decided to buy Toyota, and we are thrilled that Jerzy could make your purchasing process so smooth and efficient! We wish you safe travels and ask that you do not hesitate to let us know if there is ever anything more that we may help you with in the future!

May 19, 2020

Spencer Murphy did a great job getting me in and out, knowing I had a hectic day ahead. I was very satisfied! Will be back again! More

by Kokoski
Recommend Dealer
Yes
Employees Worked With
Spencer Murphy, Justin Prescott
May 21, 2020 -

Lia Toyota of Northampton responded

Thank you so much for your 5-star review! We are pleased that Spencer could get you and your needs taken care of efficiently. Please drive safely, and do not hesitate to let us know how he and the team may serve you again!

May 18, 2020

Had such a great first car buying experience! Jerzy was super helpful and answered all of my questions. He made the process easy and stress free. Chris was also super helpful and was able to provide as More

by brittany.kurpaska1993
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski, Christoper Peltier
May 21, 2020 -

Lia Toyota of Northampton responded

Brittany, Thank you so much for your excellent review! We are happy to hear that Jerzy took great care of you and made your overall experience so smooth and hassle-free! He and Chris will be proud to have earned your kind recommendation, and we congratulate you on your new vehicle- on behalf of the entire team!

April 30, 2020

Very happy to buy a vehicle during covid 19. Spent more time than expected waiting for dealer to process paperwork and get me on my way. Not as convenient as competitors advertise but still able to get a g More

by g
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
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