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Lia Toyota of Northampton
Northampton, MA
755 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 755 reviews
February 21, 2020
service review Lindsay Heart is my go to service person at Lia Northampton. Thorough to a fault. Always provides clear explanation of work needed and an honest estim Lindsay Heart is my go to service person at Lia Northampton. Thorough to a fault. Always provides clear explanation of work needed and an honest estimate of cost. More
by Peter
Employees Worked With
Lindsay Heart (service)
February 21, 2020
Bought a new 2020 Prius Prime Jerzy Bielski was a very friendly and patient salesman. Very glad to work with him. I share another viewers comment that, "Very satisfied with the fi Jerzy Bielski was a very friendly and patient salesman. Very glad to work with him. I share another viewers comment that, "Very satisfied with the final result. Just wish the process as a whole would be more streamlined. To much going back and forth with Management to see if things can happen. Lots of unnecessary sitting around." More
by ttekelly
Employees Worked With
Jerzy Bielski
January 31, 2020
I am so glad that I took the time to stop in to Lia Toyota of Northampton - Francesca worked with me through the process of finding the right car and maintained a pleasant and patient attitude througho Toyota of Northampton - Francesca worked with me through the process of finding the right car and maintained a pleasant and patient attitude throughout the entirety of experience. I wish I needed another car so I could repeat my experience, when I do I know where I will be going. -Nathan More
by Nathan467
Employees Worked With
Francesca Ravina
January 27, 2020
New car purchase Jerzy Bielski was the salesman who had a lot of patience with me in purchasing a new 2020 Rav4. We probably spent eight months before I knew it was t Jerzy Bielski was the salesman who had a lot of patience with me in purchasing a new 2020 Rav4. We probably spent eight months before I knew it was the right time. I previously was shopping 2019 model. I want to say Thank you for your time and understanding. I would recommend Jerzy to my friends. Also Thank you Chris Peltier More
by wechud1
Employees Worked With
Jerzy Bielski, Christoper Peltier
January 26, 2020
Vehicle purchase Bought a 2020 Tundra TRD Pro, William Fitzgerald Wolfe was my sales person and he did a find job trying to work out the best possible deal. Very satis Bought a 2020 Tundra TRD Pro, William Fitzgerald Wolfe was my sales person and he did a find job trying to work out the best possible deal. Very satisfied with the final result. Just wish the process as a whole would be more streamlined. To much going back and forth with Management to see if things can happen. Lots of unnecessary sitting around. More
by timmesser
Employees Worked With
William Fitzgerald, Koren OSullivan, Lindsay Heart, Christoper Peltier, Aaron Stone
January 22, 2020
Francesca Ravina: Fair and pleasant to work with I felt well cared for and my needs and were the main concern! This is my second vehicle bought here and I am pleased with the service. I felt well cared for and my needs and were the main concern! This is my second vehicle bought here and I am pleased with the service. More
by lbfox28
Employees Worked With
Koren OSullivan, Francesca Ravina
January 06, 2020
Jackson Findlay was the point person for my recent 30,000 mile maintenance service. As usual, he was knowledgeable and helpful, just as he was when he sold me my Highlander two years ago. mile maintenance service. As usual, he was knowledgeable and helpful, just as he was when he sold me my Highlander two years ago. More
by Justin
Employees Worked With
Jackson Findlay
January 01, 2020
Jerzy was fair, honest and a pleasure to work with. He was very thorough and made sure I understood everything that was going on through the entire process. was very thorough and made sure I understood everything that was going on through the entire process. More
by kemorawski
Employees Worked With
Jerzy Bielski, Mike Viara
December 30, 2019
60000 Mile service Jackson Findlay was terrific! Very professional and personable and explained the service in detail. Even gave me a shuttle ride to my house as the Jackson Findlay was terrific! Very professional and personable and explained the service in detail. Even gave me a shuttle ride to my house as the shuttle was not available when I dropped off the car. More
by chcollins
Employees Worked With
Jackson Findlay
December 30, 2019
Worst customer service ever experienced. Worst customer service I ever experienced. Six hours for routine service which in the past never took longer than two hours. They argued about exten Worst customer service I ever experienced. Six hours for routine service which in the past never took longer than two hours. They argued about extending deadline on a coupon I was not able to use because their schedule was full. Refused to provide service requests always granted in the past. They damaged my car and did not completely fill it with oil. Dealership ignored me until I contacted the corporate office, and problems have not yet been remedied. Something has gone seriously wrong at this dealership. After seven years, Lia Toyota will lose me as a customer. I will never buy a car from them again and will never again use them for servicing. More
by theyknow
Employees Worked With
Lindsay Heart
