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Lia Toyota of Northampton
Northampton, MA
753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 753 reviews
December 27, 2019
Recent Service As always, I had an amazingly great experience with Lindsay Heart in charge! Service very friendly and competent! The work that was done is superb! As always, I had an amazingly great experience with Lindsay Heart in charge! Service very friendly and competent! The work that was done is superb! More
by Bertrand
Employees Worked With
Lindsay Heart
December 19, 2019
customer service out in the cold I was very pleased with the prompt service from Lindsay Hart. I did not like seeing her with a jacket & gloves on at her desk in the cold service bay I was very pleased with the prompt service from Lindsay Hart. I did not like seeing her with a jacket & gloves on at her desk in the cold service bay area. I also did not like doing paper work in the cold. Please bring these employees back into a warm area. I did not like cars driving in from the outside next to me at her desk, its dangerous. More
by customer
Employees Worked With
Lindsay Heart
December 18, 2019
Prompt repair on a recall issue This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an air This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an airbag repair. I was able to schedule without a delay. Brianna Coyle provided me with excellent customer service when I dropped off and picked up my car. Brianna called me when my car was ready to pick up. The repair was made in less time than predicted. The Northampton location on King Street is conveniently located. More
by Anna L.
Employees Worked With
Brianna Coyle
December 07, 2019
Lia Toyota at Northampton is a great dealership! Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier were very professional, accommodating, helpful and smooth to complete our purchase. We did have running boards installed on our Tacoma. The service advisor, Danielle Berry, was very courteous and helpful to schedule our appointment for the installation. Everyone in the service and also the parts department were very courteous and helpful. More
by Peter
Employees Worked With
Michael Centracchio was super as our sales person, Christoper Peltier, Mike Viara
December 07, 2019
William Fitzgerald at Lia Toyota of Northampton was by far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and concerns were properly dealt with and made me feel extremely comfortable during what can be a stressful time. This is the fourth vehicle that I buy and I have never worked with someone as nice as William. I will forever recommend him to all of my friends and colleagues. He definitely deserves a promotion. More
by Felix
Employees Worked With
William Fitzgerald
November 11, 2019
Inspection Sticker I love it when the technician comes out and explains what was done as the service adviser did not do the work. This gave me a chance to ask any quest I love it when the technician comes out and explains what was done as the service adviser did not do the work. This gave me a chance to ask any questions. He was great in answering all of my questions and showed me right were my car was. Great Experience. Thank you Ernie Bermucchi More
by Melissa
Employees Worked With
Ernie Bermucchi
November 11, 2019
Rountine Maintenance Pleasant experience at this dealership. Appointment was on time, no delays. Got a complete explanation of what services were performed, and suggesti Pleasant experience at this dealership. Appointment was on time, no delays. Got a complete explanation of what services were performed, and suggestions of what could be done in the future. Low key atmosphere, no hard sell of unnecessary extras. More
by Qball
Employees Worked With
Justin Prescott
October 02, 2019
Lindsay Firmani is outstanding at her job. Her Lindsay Firmani is outstanding at her job. Her explanations are clear, the service provided is prompt, and I'm confident about all the repairs done. Lindsay Firmani is outstanding at her job. Her explanations are clear, the service provided is prompt, and I'm confident about all the repairs done. More
by Linda M.
Employees Worked With
Lindsay Heart
September 30, 2019
Very helpful Rebecca Hutchings, Service Manager, Lia Toyota of Northampton, MA is th best! She went out of her way to get me the best service experience possible. Rebecca Hutchings, Service Manager, Lia Toyota of Northampton, MA is th best! She went out of her way to get me the best service experience possible. More
by LesEmz
Employees Worked With
Rebecca Hutchings Service Manager Lia Toyota of Northampton
September 17, 2019
Excellent service, professionalism Time for state inspection and standard Prius service. Lindsay Heart reviewed my car's service history and current needs. Exceptional treatment and ser Time for state inspection and standard Prius service. Lindsay Heart reviewed my car's service history and current needs. Exceptional treatment and service. Appreciated her expertise, her recommendations, and friendliness. And Kudos to Lia and Toyota for the contributions to Children's literacy. More
by Chris
Employees Worked With
Lindsay Heart
