Lia Toyota of Northampton

Prompt repair on a recall issue This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an air This is the first time I have used this dealership as I only recently moved to the area. I received a recall notice in the mail from Toyota for an airbag repair. I was able to schedule without a delay. Brianna Coyle provided me with excellent customer service when I dropped off and picked up my car. Brianna called me when my car was ready to pick up. The repair was made in less time than predicted. The Northampton location on King Street is conveniently located. More

Lia Toyota at Northampton is a great dealership! Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier Everyone at this dealership is so welcoming, friendly, helpful and courteous. Our sales rep, Michael Centracchio and his sales managerChris Peltier were very professional, accommodating, helpful and smooth to complete our purchase. We did have running boards installed on our Tacoma. The service advisor, Danielle Berry, was very courteous and helpful to schedule our appointment for the installation. Everyone in the service and also the parts department were very courteous and helpful. More

William Fitzgerald at Lia Toyota of Northampton was by far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and far the best salesman I have ever worked with. He was extremely pleasant, knowledgeable, and understanding. He made sure that all of my questions and concerns were properly dealt with and made me feel extremely comfortable during what can be a stressful time. This is the fourth vehicle that I buy and I have never worked with someone as nice as William. I will forever recommend him to all of my friends and colleagues. He definitely deserves a promotion. More

Inspection Sticker I love it when the technician comes out and explains what was done as the service adviser did not do the work. This gave me a chance to ask any quest I love it when the technician comes out and explains what was done as the service adviser did not do the work. This gave me a chance to ask any questions. He was great in answering all of my questions and showed me right were my car was. Great Experience. Thank you Ernie Bermucchi More

Rountine Maintenance Pleasant experience at this dealership. Appointment was on time, no delays. Got a complete explanation of what services were performed, and suggesti Pleasant experience at this dealership. Appointment was on time, no delays. Got a complete explanation of what services were performed, and suggestions of what could be done in the future. Low key atmosphere, no hard sell of unnecessary extras. More

Lindsay Firmani is outstanding at her job. Her Lindsay Firmani is outstanding at her job. Her explanations are clear, the service provided is prompt, and I'm confident about all the repairs done. Lindsay Firmani is outstanding at her job. Her explanations are clear, the service provided is prompt, and I'm confident about all the repairs done. More

Very helpful Rebecca Hutchings, Service Manager, Lia Toyota of Northampton, MA is th best! She went out of her way to get me the best service experience possible. Rebecca Hutchings, Service Manager, Lia Toyota of Northampton, MA is th best! She went out of her way to get me the best service experience possible. More

Excellent service, professionalism Time for state inspection and standard Prius service. Lindsay Heart reviewed my car's service history and current needs. Exceptional treatment and ser Time for state inspection and standard Prius service. Lindsay Heart reviewed my car's service history and current needs. Exceptional treatment and service. Appreciated her expertise, her recommendations, and friendliness. And Kudos to Lia and Toyota for the contributions to Children's literacy. More

Great service! Having just purchased my third Prius (2019) from Lia Toyota, I needed help with some service questions on the 2014 Prius that I had given to a family Having just purchased my third Prius (2019) from Lia Toyota, I needed help with some service questions on the 2014 Prius that I had given to a family member. Lindsay Heart looked up and printed out the information and even talked with the family member who now has the 2014 Prius. The information she provided was exactly what we needed. Thank you, Lindsay, for once again going the extra mile! More

Excellent Buying Experience This is our second leased vehicle with Lia Toyota of Northampton. We have found an excellent Sale Representative, Jerzy Bielski. He is the ulti This is our second leased vehicle with Lia Toyota of Northampton. We have found an excellent Sale Representative, Jerzy Bielski. He is the ultimate professional of sales representatives. He is always thorough, and most competent. He's knowledge of the vehicle was most impressive when describing all of its features to us. He possesses an always positive and pleasant demeanor and will go above and beyond any call of duty to insure that all of a customers questions are answered. He will also make sure that any other concerns a customer have may will be properly and conclusively addressed. We have purchased two vehicles with Jerzy now, and have found our sales rep for life. he is not only a true credit to the Lia dealership, but also a blessing to this company as well. Thank you Lia for him, and thank you again Jerzy. You are simply the best. More