Lia Toyota of Northampton

Excellent Customer Service! Justin Prescott took exceptional care of my Toyota Tacoma when I stopped by. Had an issue come up when I was on the highway. Stopped by without an app Justin Prescott took exceptional care of my Toyota Tacoma when I stopped by. Had an issue come up when I was on the highway. Stopped by without an appointment. They took me right in checked out the truck. Great service, friendly and professional service. More

Great work from Koren Koren O’Sullivan at Lia Toyota of Northampton was a great salesman and made purchasing my first new car a great experience, will always recommend. Koren O’Sullivan at Lia Toyota of Northampton was a great salesman and made purchasing my first new car a great experience, will always recommend. More

A pleasure to work with Great experience every step of the way. My salesperson Jerzy Bielski was professional, knowledgeable, and didn't treat me differently because I am fe Great experience every step of the way. My salesperson Jerzy Bielski was professional, knowledgeable, and didn't treat me differently because I am female (sadly, that can be a thing.) Jerzy was friendly, determined what I was looking for in a vehicle, made thoughtful suggestions, discussed the features important to me and handled my objections thoughtfully and courteously. It was a pleasure doing business with him. More

Excellent customer service representative experience. Gerald Laclaire acommodated my urgent request without a service appointment to diagnose and correct an intermittent, but peresistent, yellow warning l Gerald Laclaire acommodated my urgent request without a service appointment to diagnose and correct an intermittent, but peresistent, yellow warning light indicating a possible sensor problem. Gerald handled the situation very professionally - not only in the diagnostice testing phase, but in explaining the nature of the sensor issue as well as the cost and time needed to implement the solution. I am most appreciative of his attentativeness and thoroughness in guiding me through the entire process. He ought to be designated "a most valuable member of the Lia Toyota team. William E. Burkett P.S. This survey form is far too time consuming! More

Excellent car buying I was totally happy with my car buying experience at Lia of Northampton. My sales agent Koren O'Sullivan did an excellent job of assisting me thru the I was totally happy with my car buying experience at Lia of Northampton. My sales agent Koren O'Sullivan did an excellent job of assisting me thru the choosing a car and buying a 2017 Camry. He was knowledgeable, courteous and professional. GREAT JOB!!! More

excellent explanations about needed repairs I have worked with Gerald Laclaire at Lia Toyota on several occasions, and he is very knowledgeable and gives thorough explanations about needed repai I have worked with Gerald Laclaire at Lia Toyota on several occasions, and he is very knowledgeable and gives thorough explanations about needed repairs, and car care in general. He followed up well when a second visit was necessary. More

Customer service Kenneth Barreto is an excellent customer service provider at Lea Toyota in Northampton, MA He helps the customer. He is professional and friendly. I Kenneth Barreto is an excellent customer service provider at Lea Toyota in Northampton, MA He helps the customer. He is professional and friendly. If you go to Lia Nton as for Kenny. More

Buying + Service When buying my 2017 cpo Tacoma Desean was a pleasure to work with. 2 weeks later a problem arose. I brought it in, I was given another pickup to drive When buying my 2017 cpo Tacoma Desean was a pleasure to work with. 2 weeks later a problem arose. I brought it in, I was given another pickup to drive. A week later they called +My truck was ready. I couldn't be happier. Everyone in service was great. More

Unbeatable accomodations Wentvin for what I thought would be 1/2-day repair but turned into three. By the middle of the first day I had detailed estimate and a loaner waiting. Wentvin for what I thought would be 1/2-day repair but turned into three. By the middle of the first day I had detailed estimate and a loaner waiting. They offered to pick me up to get the loaner but my spouse took me. Very patient and helpful staff at every turn. Had Elvin Rodregiiz as the svc writer and Gerry helped with the loaner. It was a suspension issue (New England potholes) and we only wanted Toyota to do the job. This isn't a time to look for a bargain. More

VERY PROFESSIONAL.. WENT IN FOR AN OIL CHANGE CAME OUT WITH A BAD xxx CAR. EVEN THOUGH I ALREADY HAD A NICE CAR LIA TOYOTA STAFF HAD ME SOLD ON A GREAT SALES PITCH. YOU H WENT IN FOR AN OIL CHANGE CAME OUT WITH A BAD xxx CAR. EVEN THOUGH I ALREADY HAD A NICE CAR LIA TOYOTA STAFF HAD ME SOLD ON A GREAT SALES PITCH. YOU HAVE TO GO AND HEAR THEM YOURSELF. More