Lia Toyota of Northampton

Made new friends Was looking for new Tacoma truck, introduced to Frank Cuzzone and immediately felt comfortable. Frank was personal any very funny! Through the proces Was looking for new Tacoma truck, introduced to Frank Cuzzone and immediately felt comfortable. Frank was personal any very funny! Through the process of deciding what Tacoma I wanted my wive and I also thought of purchasing a Rave 4, with all that test driving and questions Frank never made us feel like we were a burden. I purchased a new Tacoma Limited-what a beautifully built and looking vehicle ! I've purchased 6 Ford and GMC full size pick-up trucks in the past and I'm sorry to say was sick of many many American made vehicle problems. The whole process from Frank in sales Chris in management, John in financing, Stacey in service And Mario in parts was super comfortable, friendly and very professional Thanks everyone we dealt with,especially Frank Cuzzone. Look forward to working with all again Kurt Mengel More

Excellent Customer Service! My lease was coming up, and I was anxious to get the ball rolling on a new and slightly bigger car for my growing children. From the moment I walked i My lease was coming up, and I was anxious to get the ball rolling on a new and slightly bigger car for my growing children. From the moment I walked in the door Mike was extremely professional, hardworking, helpful, kind and patient! Thank you Mike! I highly recommend Mike as your go to person when looking for a new car. More

2016 RAV4 Hybrid My husband walked into lia Toyota after leaving another Toyota dealership, right away Connor approached us and was very welcoming and pleasant. We kne My husband walked into lia Toyota after leaving another Toyota dealership, right away Connor approached us and was very welcoming and pleasant. We knew we were in the market for a rav 4 but we were in search of what would fit our life. Connor was very informative and made the whole process easy and comfortable for us. In the end we decided to lease a new RAV4 and we are entirely confident with our choice. We would highly suggest Connor and lia Toyota if you you are looking to purchase or lease a vehicle. More

Desean is an excellent salesperson We just purchased a new car from Lia Toyota and I have to say that Desean was the primary reason we ended up making our purchase through Lia. From the We just purchased a new car from Lia Toyota and I have to say that Desean was the primary reason we ended up making our purchase through Lia. From the get go, he was honest and responsive, going above and beyond the norm, and exceeding our expectations. He was candid when it came to the features (both benefits and potential drawbacks) of the vehicles we were considering, and he was also up front about financing and costs, and did work with us on several occasions to look at different purchase/financing options. I highly recommend working with Desean if you decide to purchase a Toyota from this dealership -- you won't regret it. More

A delightful experience Having been thrown into the need to buy a car unexpectedly, it was incredibly nice to feel comfortable and informed by the staff at Lia. Every step of Having been thrown into the need to buy a car unexpectedly, it was incredibly nice to feel comfortable and informed by the staff at Lia. Every step of the way. They made aire to keep me updated. All my questions were answered and more. It was a great experience and they were able to fulfill all the needs I had for my new vehicle Samuel went above and beyond throughout the process which was greatly appreciated. More

Stressfree Experience Sam was just the person I needed to help me purchase my 2018 RAV4 Limited. He was low-key, courteous and knowledgeable. Sam made the process smooth an Sam was just the person I needed to help me purchase my 2018 RAV4 Limited. He was low-key, courteous and knowledgeable. Sam made the process smooth and easy for me. I highly recommend Sam and Lia Toyota of Northampton. More

Great Service Fast and friendly service. Very knowledgeable. Went in to return a lease. Sam was extremely helpful with the return process and then with selecting a Fast and friendly service. Very knowledgeable. Went in to return a lease. Sam was extremely helpful with the return process and then with selecting a new Rav 4. More

Great experience I was checking out cars online and found this one at Lia Toyota. It was very easy to set up a time to drive the car, met with Matthew and then salesma I was checking out cars online and found this one at Lia Toyota. It was very easy to set up a time to drive the car, met with Matthew and then salesman Chris Wolf. Chris was great, helpful and informative without being at all pushy about the sale which gave me room to think and ask questions. I feel great about my purchase and would recommend working with Chris to anyone. More

Customer Care - Making A Wish Come True The Lia Toyota dealership and the price I got on my new 2017 Tacoma were great, but most important to me was Chris Wolf, and his kindness and empathy. The Lia Toyota dealership and the price I got on my new 2017 Tacoma were great, but most important to me was Chris Wolf, and his kindness and empathy. My Mom is terminally ill and one of her wishes was to see me in a new truck since she felt my 10 year old truck was becoming unsafe and not as reliable. She has always worried about me - like Moms do. With her illness progressing, the last thing I wanted to do was buy a truck, but my Mom kept asking if I was looking. So last Saturday, when I had to go to Northampton, I decided to stop in Lia and see what they had for Tacomas. I was about to leave when I saw a truck that fit what I was looking for. Chris came out to help me and soon the tears unexpectedly started flowing, so I shared the situation with him. I never intended to get so personal with a car sales person I didn't even know, but the emotions attached to buying this truck were overwhelming when it came time to make the decision to buy it. Chris was beyond caring and understanding, and we ended up talking more about life than the truck. I quickly felt like this was one of those "meant to be" moments. As I shared with Chris after, he not only helped me, he helped make my Mom smile. More

Used car purchase- had a good experience. Nice people. I was shopping for a clean, used Tacoma. Based on my budget (about 10 grand) I had to widen my search quite a bit from where I live (Dutchess Co. NY). I was shopping for a clean, used Tacoma. Based on my budget (about 10 grand) I had to widen my search quite a bit from where I live (Dutchess Co. NY). I saw a nice looking '09 on the dealer's website, but with all the info on the web on Tacomas, I was concerned about the possibility of frame issues. Matthew Middler had the service team put the truck on a lift and send me frame pictures to put my mind at ease. In addition, Koren O'Sulllivan called me and explained how the a Toyota certifed inspection had been done on the truck's frame. It was deemed good, and then there was a sealer applied to it as a precaution. With that info, I figured it was worth seeing, so game on.. It's a 2 hr drive from where I live in NY to Northhampton Mass. When I finally got there, Koren had the truck all ready for me to look over and to take for a spin. I was a little worried on my way up that the truck might still be disappointing somehow. I was relieved however once I saw it as it was as nice as the ad stated. I decided I'd like to buy it, but wasn't sure how I'd be able to get it back to NY. Koren had mentioned earlier on the phone that Lia would deliver it to me in NY at no charge. Now at the moment of truth, I was worried there would be a catch. "Not so" was the answer he gave me, so, While I was a little surprised I couldn't negotiate a little off their asking price, I felt it was offered at a fair price, so I left a deposit. A few days later, I had the check for the balance Fed Ex'd to them. On the business side, I had the pleasure of working with Mr. Larace (Rocky). He helped make the transaction go smoothly, and turned out to be an affable fellow as well.. The only surprise I had in the whole experience was the $500 dealer documentation fee. Having bought all of my cars in NY, you typically don't see a fee that exceeds $100 or so, Still, they kept their promise to me and drove the car to me in Dutchess Co, NY, a 140 mile trip, 1 way, to help me register the car. (Thank you again David and your associate, with apologies for forgetting your name so quickly). So, with such personal service after the sale, I feel I got great added value which helped offset a good piece of the doc fee. I would say that all in all, shopping and buying from Lia Toyota of Norhthampton was a very good experience. I'd rate them as a dealership that's well worthy of doing business with. A special mention to Koren O'Sullivan on the sales team. He was very attentive, knowledgeable and courteous throughout the whole sale process. Thank you Koren! More