Lia Toyota of Northampton

Great salesman Mustafa was helpful, let us look at the cars we wanted to look at, and did not pressure us into buying things we did not want or need. Overall it was Mustafa was helpful, let us look at the cars we wanted to look at, and did not pressure us into buying things we did not want or need. Overall it was a good experience and I would not hesitate to recommend friends buy their next car there. More

Great dealership! We have bought several cars through Lia Toyota and find their staff friendly and knowledgeable. We also feel that we've received fair prices and grea We have bought several cars through Lia Toyota and find their staff friendly and knowledgeable. We also feel that we've received fair prices and great service. More

Desean made the difference - smart, real, engergized Desean was recommended by a customer in the showroom. He was enthusiastic and knowledgeable and got us the best deal. Best sales experience we've ever Desean was recommended by a customer in the showroom. He was enthusiastic and knowledgeable and got us the best deal. Best sales experience we've ever had in over 40 years. Not only did he know a great deal about the vehicle, he followed up with us at every turn - whether he was at work or not. Thanks for all the attention to detail, great customer service and follow through. More

Most excellent - Great service & yet familiar like family! I had the best experience shopping for a new car with Lia Northampton. My dealer Jerzy was most excellent in being attentive to my needs, my special r I had the best experience shopping for a new car with Lia Northampton. My dealer Jerzy was most excellent in being attentive to my needs, my special requests etc... He never failed to work with me and helped me. The other staff in the dealership were extremely friendly, helpful and not to mention, like a family to me, within the 4 to 5 hours I spent in the past 2 days there. This is the best place I have seen, and I highly recommend them and Jerzy (as well as other great sales staff). :) More

Best Sales Person Our experience with Lia Toyota covers many years of purchases and service. We recently purchased a 2017 Rav4 and had Frank as our sales person. Fran Our experience with Lia Toyota covers many years of purchases and service. We recently purchased a 2017 Rav4 and had Frank as our sales person. Frank is wonderful -- so friendly, not pushy, very thorough in explaining the details of the vehicle and extremely knowledgeable about Toyota products. Would highly recommend him to anyone looking to purchase a vehicle. More

Conscientious and thorough Jerzy Bielski went out of his way to make my experience at your dealership a very satisfactory experience - this 2017 Corolla LE is the first new car Jerzy Bielski went out of his way to make my experience at your dealership a very satisfactory experience - this 2017 Corolla LE is the first new car I have had in many years - leasing is best for me at this point in my life and Jerzy led me through the whole process - it took most of the day but he was patient, efficient and I cannot say enough in his favor. Thank you, Jerzy. More

Terrific experience!! Desean Martinez was knowledgeable, professional, and enthusiastic as he helped us to understand all the features and perks of the cars we were interes Desean Martinez was knowledgeable, professional, and enthusiastic as he helped us to understand all the features and perks of the cars we were interested in. He was thorough with logistics when we were ready to purchase and we drove off happy! He was a pleasure to work with! More

Total fraud - BEWARE!!! I purchased a car that was listed as a CPO Prius 3 on the company website. I later found out that this car has been totally repainted, and then wa I purchased a car that was listed as a CPO Prius 3 on the company website. I later found out that this car has been totally repainted, and then was given conflicting information about whether the vehicle should have been qualified as CPO based on that, During one conversation the Sales Manager tried to tell me that they certified the car at my request -absolutely not! I told him that the CPO status was the only thing that got me in the door. A mistake I will never repeat and I advise you not to make, Finally, I after comparing a list of specs to the car, I find that this vehicle is not a Model 3, it is a Model 2. Fortunately I saved a clip of the website showing that it was offered as a Model 3. It was a good price for a 3, only so-so for a 2. Furthermore, the finance manager made mistakes on four out of the five key pieces of information on the form that was completed in the sales office - I later received a whole new account from Toyota Financial Services. The Sales Manager, Mike Kozak, repeated dodged my attempts to get in touch, did not return calls and was evasive in his responses. I finally gave up trying to chase him down as I have better things to do in life. The car is a good car, the Toyota Prius is a winner. But this dealer is a loser. There are many good reputable independent used car dealers in this area, so if you are even considering a car from Lia, RUN!!! in the opposite direction and look elsewhere. More details below if you really want to know, but save yourself the time and just stay away. ===== I opened a case with the National office about the paint, and they assured me that the dealership would contact me within 2 days. They did not. I called again. Now it has been 2 weeks and still no follow up. I am stunned that a repainted car can be CPO. I don't trust this dealer any more. At this point my frustration goes beyond the issues with the car and documents. I feel that I am being ignored. All of my messages have been very polite. I bought here because I wanted CPO. Would never do that again. There are a number of reputable used car dealers in this area that deal heavily in Toyotas. That is where I should have bought my car. More

Pleasant Kenneth is diligent, focus and attentive to the customer satisfaction. a great asset to your dealership. Scott Minalga help me with a problem in t Kenneth is diligent, focus and attentive to the customer satisfaction. a great asset to your dealership. Scott Minalga help me with a problem in the stereo system, I couldn't get Pandora to work in the car, he took his time sitting with me and fiddle with it until he got it to work, Great friendly and knowledgbly guy More

BEST SALES CONSULTANT EVEr I had a best experience ever buying the car, Great professional help for Jerzy Bielski. HE HELPED ALL THE WAY IN CHOOSING THE CAR AND ADVISING THROU I had a best experience ever buying the car, Great professional help for Jerzy Bielski. HE HELPED ALL THE WAY IN CHOOSING THE CAR AND ADVISING THROUGH THE PROCESS. I know little about the cars so it was very important to have him on my side. Thanks for everything, including getting me familiar with the new car bells and whistles too! I am a very happy customer! More