Lia Toyota of Northampton

Great experience from explaining every feature of the 2013 Rav 4 to answering our questions and helping us set up our phone, etc. Phil was polite, professional, patient and very helpful with paperwork 2013 Rav 4 to answering our questions and helping us set up our phone, etc. Phil was polite, professional, patient and very helpful with paperwork along with his colleagues. He made this the best car purchasing experience that we have ever had. He also remains available to us if we have further questions. More

I went to look at a new Camry and bought one that day. Joe gave me a great deal and I drove it home. I will tell my two friends 's who buy a new Camry each every few years what a great experience I had. J Joe gave me a great deal and I drove it home. I will tell my two friends 's who buy a new Camry each every few years what a great experience I had. Joe also explained all the inside and outside accessories to me. Joe made me feel comfortable and I love my new car. My husband is the one who told me to go there because he also purchased a car from Joe this year. More

I just purchased a 2011 Toyota SUV from Lia Toyota of Northampton and was very pleased with the sales experience. Chris Mattei was professional, knowledgeable, easy-going, friendly, and most of all, did Northampton and was very pleased with the sales experience. Chris Mattei was professional, knowledgeable, easy-going, friendly, and most of all, did not pressure me in the least. Rob Kassam was also very knowlegable and took the time to explain the various financing options available to me and to check around to get the best possible deal. He also gave me some great tips to save money over the life of the loan. The vehicle was ready a day earlier than promised, complete with the tow hitch installed, a new plate, registration, inspection sticker, and freshly cleaned. I would recommend Lia Toyota of Northampton, and specifically Chris Mattei if you are looking for a new or used vehicle. More

The salesman and the staff were extremely friendly, courteous, and helpful. No pressure tactics were employed and the buying experience was terrific. The dealership should be extremely proud of the pro courteous, and helpful. No pressure tactics were employed and the buying experience was terrific. The dealership should be extremely proud of the professionalism of its sales and service staff. I would highly recommend this dealership to all my friends and neighbors. More

I had a very good experience with Chris as my salesman. He help me but a brand new 2013 Toyota Corolla. I didn't think I was going to beable afford it, but he showed and explained to me about leasing. So, He help me but a brand new 2013 Toyota Corolla. I didn't think I was going to beable afford it, but he showed and explained to me about leasing. So, that is what I am doing and very happy because if it.Thanks Chris!!! More

Beware! I asked for an email quote on a new 2013 Beware! I asked for an email quote on a new 2013 Toyota Camry. The price I was quoted was $500 higher than the price for the same car (same VIN nu Beware! I asked for an email quote on a new 2013 Toyota Camry. The price I was quoted was $500 higher than the price for the same car (same VIN number) on their website. When I went in, I was told by the sales manager that he would match any price, which he did. I wanted to take advantage of the 0% 60 Toyota financing, and my quote had a table showing monthly payments. I asked if this was the 0% 60 financing, and the sales manager said ye. However, when I multiplied the number of payments by the monthly payment, the total was more than $2000 higher than the quote. I didn't discover this until after I had left, but you can bet I won't go back there again. More

We bought a used car from you 3 or 4 months ago and have had nothing but trouble. The first week we took the car in because it had unusual creaking from below. They lubed it and said it was ok. Within 2 had nothing but trouble. The first week we took the car in because it had unusual creaking from below. They lubed it and said it was ok. Within 2 days the creaking got worst, now we have learned that something is bent underneath and it will cost 1500 plus to fix, (despite purchasing the protection plan) There was no accident with us.I would like to address this issue right away. I do not feel responsible for this. This was an issue from day one. We believe we received a lemon More

This had to be the worst experience I have ever had with a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came ba a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came back and said and I quote " Thanks for coming in" and walked away not even a counter offer hand shake or goodbye. If this dealership is trying to be #1 in customer service they have a long way to go. My husband is an executive at a very large company and if he treated his customers the way this company treated us they would not be in business. Holly was the sales rep and certainly has a lot to learn about how to deal with customers. I was in sales for a Broker for many years and with an attitude like that I would never have lasted. She fell short of being good and was totally rude. I will never recommend this dealer to anyone ...stay away More

Did not listen to criteria requested and we felt very uncomfortable with salesman who could not answer technical questions and referred us to service department. uncomfortable with salesman who could not answer technical questions and referred us to service department. More

We found a vehicle online at Lia Toyota and we took a drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales pers drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales person, Adam Chiasson, was awesome!! He was very friendly and there was absolutely no pressure!! We will be purchasing another vehicle in the next year and we will definitely make the hour plus drive back to Lia for it!! More