Lia Toyota of Northampton

There are too many good Toyota dealers out there, STAY AWAY FROM Lia. I used a "buyers service" to solicit price quotes on a new vehicle and provided very specific information on the options I wanted. AWAY FROM Lia. I used a "buyers service" to solicit price quotes on a new vehicle and provided very specific information on the options I wanted. Of the three dealers that immediately responded, Lia provided the lowest quote and contacted me by phone. They confirmed the model with options and the price and I made an appointment to come in and meet with the internet sale manager. Upon arriving at the dealership and presenting the quote they provided, the sales rep (no real interaction with Callihane at this point) proceeded to inform me that the quote only applied to vehicles on the lot, and they didn't have the specific one quoted. For an additional charge, they could find one and have it shipped. At this point I should have walked, but I had my detailed invoice numbers in hand and proceeded to haggle, eventually reaching an agreeable out-the-door price (many of the typical arithmetic and guilt games along the way, be very careful). Icing on the cake is Lia's policy of requiring a wait period for certified bank drafts to clear before transferring the vehicle. I was informed of this by the business manager who was pushing me to finance through Toyota. In short, "finance through us or you'll have to wait to pick up your new car"...INCREDIBLE! I've purchased four other new vehicles (including two Toyotas) with the exact same bank drafts and never seen this xx. Again, at mention of this I should have walked, no, run, for the door. Never again!! More

After making an appointment with the internet sales manager, I arrived on time and asked for "Vito". Vito came out shook my hand and told a young girl to take care of me, he told me there was a skeleto manager, I arrived on time and asked for "Vito". Vito came out shook my hand and told a young girl to take care of me, he told me there was a skeleton crew on that day. The girl had me sit down and begrudgingly asked me personal information for her computer. She then told me the cars I was looking for were out in the parking lot. I asked her wasn't she going to show me and she got up walked me to the door and told me to look at the cars in the first row of the lot, then said hello to a man, who apparently she thought was a real customer. I don't know why I bothered to make an appointment. I drove home and called the fellow I made the appointment with and told him my experience. Total waste of time. More

Lia will say anything to get you in the door. Sales Manager Nathan Cahillane spelled out the terms of the sale in a telephone conversation the day before, and when I arrived, suddenly those terms were Manager Nathan Cahillane spelled out the terms of the sale in a telephone conversation the day before, and when I arrived, suddenly those terms were no longer acceptable. He proposed an entirely new set of terms, ones that in my telephone conversation I had made clear that I wanted to avoid. Nathan did not deny what we had agreed upon over the phone, only that those above him were responsible for the change. He then took on a 'woe is me' demeanor as if he were the one who had been wronged. Interestingly, I had been led to believe that those above him had signed off on the deal. Two things added insult to injury. Nathan was aware that I was coming from a distance to purchase the car. Remarkably, one of the reasons for Lia being unwilling to go forward with the deal was that the bank check that I brought with me (at their instruction) might not be a legitimate check. It had the printed trademark of the bank as well as an elaborate watermark. This suggestion of forgery was clearly just a pretense on their part to change the terms of the agreement but it does show how far Lia will go to not honor agreed upon terms. I did try to contact General Manager Tim Cardillo and he would not return my call. In short, Lia Toyota in Northampton is the kind of dealership that give so many dealers a bad name. Simply put, they are not to be trusted. If you are looking for a place where you can rely on the representations of the Sales Manager, Lia is not the place for you. More