Liberty Auto Plaza

Irresponsive. Placed an a reservation for the Kia EV9 back in October 2023. They have at least 10 of those in stock as of today, April 15. They are all discount Placed an a reservation for the Kia EV9 back in October 2023. They have at least 10 of those in stock as of today, April 15. They are all discounted, yet they have not once reached to me to see if I wanted the vehicle. Bunch of ********. Now I want a refund on that deposit that I made, but of course I can't get a hold of anyone. I've been calling and emailing for weeks! Not one call back. More

I was referred to liberty auto from cars. com. I received 3 or 4 different text messages one from Isaac one from Jack and one from Robert stating I was approved by the bank with no money down. com. I received 3 or 4 different text messages one from Isaac one from Jack and one from Robert stating I was approved by the bank with no money down. I spoke with Isaac over the phone and was advised to just bring my documents. Paystub proof of residence and dl which I did. Isaac then acted as if he could not print my paystub so after very unprofessional behavior another coworker asked me to send it to him so I did and .y paystubs were printed immediately. I then sat there atleast 2 hours after asking 3 times who was helping me at that point. After another 30 minutes another man I'm assuming a finance manager approached me stating they needed another copy of my paystubs from my employer stating my paystubs were not real, all because the ytd was a rolling ytd from the previous year. I pointed that out and was basically told I was a liar. How ungodly WRONG was this to even treat someone in this manner. I'm a single mother that works very hard day after Dat just to make it. Yes my score is struggling however they knew this when the illegally ran my credit report when I was not present to complete I'd verification by the way they never even asked me for my ID at any point. Something should seriously be done about this situation it was discrimination and very embarrassing to say the least. More

Mo made this process very fast and easy. I feel very good about going with my first choice on the car I wanted and he’s right, life is too short. I enjoy my car everyday and I don’t regret I feel very good about going with my first choice on the car I wanted and he’s right, life is too short. I enjoy my car everyday and I don’t regret a thing. Thank you very much Mo! More

It was pleasure working with Q! He is very efficient, funny, passionate about his job. He got me in and out. I purchased new 2024 Nissan Pathfinder from them and my experience exce He is very efficient, funny, passionate about his job. He got me in and out. I purchased new 2024 Nissan Pathfinder from them and my experience exceeded expectations. Finance guy was great too and the general manager Steve was respectful. Thank you guys for making usually painful dealership experience a breeze. More

. Mike is the best , there’s a great team at this dealership they get the job done fast. He knew what I needed and found me a nice car at a very good price. I will always go back here and tell my f dealership they get the job done fast. He knew what I needed and found me a nice car at a very good price. I will always go back here and tell my friends. More

This is a family-oriented dealership! !! As repeat customers, we couldn't have been happier with our salesperson "Q". Our daughter spent 5 1/2 hours deciding on two different models, and t !! As repeat customers, we couldn't have been happier with our salesperson "Q". Our daughter spent 5 1/2 hours deciding on two different models, and the entire Libertyville team as well as Q. was patient, allowed us the time we needed to family conference numerous times, answered all of our questions in relation to both cars and made the experience a pleasure. We highly recommend this dealership. Our daughter bought her FIRST car and we are very proud parents!!! More

I've bought dozens of vehicles, both new & used; at dealerships, private parties, auctions and on the internet and this transaction is by far the most stressful, time consuming, overpriced vehicle buyi dealerships, private parties, auctions and on the internet and this transaction is by far the most stressful, time consuming, overpriced vehicle buying experience I've ever had. None of the promises made by the salesman, at the time of purchase were kept, until multiple phone calls were made, whereupon; most went unreturned, and finally a response and resolution from Steve Gjokaj. It took almost two(2) months to get results. The deal was wrought with "bate & switch" tactics. If I take financing, they could drop the purchase price, so they dropped it $200.00 and then threw in a $900.00 dealer prep fee on a used vehicle. The extra service fees on the purchase were "pumped up" over $1400.00 with a financing that was only purchased to lower the final vehicle price. What a scam! If your salesman is Daniel Hernandez, don't walk out; run out! Not only did he perpetually lie and make false promises, but he didn't even show up for the scheduled delivery appointment; and he NEVER returned any inquiries or phone messages left. He disappeared as soon as the deal was finalized. I won't be back! More

GREAT EXPERIENCE WITH LIBERTY AUTO PLAZA NEW CAR PURCHASE A huge thank you to Muhammed (Mo) and Guillermo of Liberty Auto Plaza for the honest and transparent pricing and pleasant experience when p PURCHASE A huge thank you to Muhammed (Mo) and Guillermo of Liberty Auto Plaza for the honest and transparent pricing and pleasant experience when purchasing my new 2023 Nissan Sentra SV. Unfortunately, this is extremely rare with today’s car dealerships. Both staff from the start were respectful of me as a purchaser and did not treat me like a mark. In my first phone conversation with Mo, I told him what I believed the OUT-THE-DOOR price would be, based on what the MSRP, Destination Charges, Liberty Auto Plaza Seller price, what Dealer Doc fees (which are limited to $347 by Illinois state law) should be, Title, Registration, and Tax. Mo agreed and we were done. Just prior to sitting down with them when I arrived the next day, I checked out the unit I was getting to make sure there were no issues, test drove it, and Guillermo went through an orientation of the car. (Note to buyer-do your research of the car and specific unit before you call. Know what it should be priced and what you are willing to pay, before even contacting a dealer. They should respect your knowledge. Mo and Guillermo did. If a dealer does not, and still tries to push things on you, bait and switch prices different than advertised, walk away.) Both on our phone conversation and when I arrived at the dealership, there was no pressure, or add-ons, no push to finance with them, unnecessary services, etc. encouraged or urged for me to buy. We again checked the price I figured against theirs and they actually charged me slightly less than I had figured. In 15 minutes of sitting down with them, I had an agreed upon written price. When asked if I was trading in my old vehicle, I said, “Depends on their offer,” they appraised it and gave me an offer. They honestly told me that since although my car was in good shape and had extremely low miles for an 18-year-old car, I would get a better price if I sold it by myself. I thought a bit and then to not have to go through the extra work of selling it on my own, I accepted their trade-in offer, even though it was about $1,000 less I may get on my own. I was there an additional one hour for them to finish the final cleanup and prep of the new car, while I went through the paperwork with the finance staff. (I had only called them the late afternoon before about this specific unit, not giving them much time to prep it earlier.) Again, they did not pressure me to buy an extended warranty or to finance with them. When offered and I said, “No thank you,” we moved on. This is how honest, easy, and quick a purchase of a new car should be. I highly recommend Mo, Guillermo, and Liberty Auto Plaza. More

They used bait and switch to get me in. I have not been this pissed off in a long time. This was over 5 months ago now and I'm still upset about it. Over the weekend I called many Kia dea I have not been this pissed off in a long time. This was over 5 months ago now and I'm still upset about it. Over the weekend I called many Kia dealers and all had some sort of mark up over MSRP but I talked with Matthew at Liberty Kia on the phone and he promised they didn’t mark up prices over MSRP and wanted me to come in to place an order for a Sportage hybrid since they don't know how to do business over phones or computers I guess. He said in many ways that they "didn’t do business like that" (referring to overcharging customers) and only sold at MSRP - he sounded like a genuinely nice and honest man. I walked in for my appointment, which I admit, I was skeptical of because, do they not know how to use computers? I wish I had called to confirm I actually had to make the hour-long drive in. A white guy in his late 20s/early 30s with long hair greeted me (Kyle), told me he "couldn’t find my name in the system" and that he would just help me because I had forgotten my notes with Matthew's name on it. He asked if I had gotten prices from other dealers, and I told him again I had and that's why I came here - because I talked to someone who said you sold at MSRP. He came back with a printed quote with a rate thousands over MSRP and said they couldn't sell at MSRP. I left, more angry than I've ever been from any customer service interaction in my life. I called Matthew back after the fact, got in writing in an email that they don't charge over MSRP but... fool me once.... I have decided to go back to Toyotas after this terrible Kia experience. More

I have been in the market for a new car and was torn between the Ionic 5 Limited and the EV6 Wind. At Liberty Auto Plaza I drove the EV6 Wind - great car! While I changed my mind at the last minute, I between the Ionic 5 Limited and the EV6 Wind. At Liberty Auto Plaza I drove the EV6 Wind - great car! While I changed my mind at the last minute, I have to give a big thank you to the Sales person, Kyle Tayfel. He was always very polite, respectful and handled all of our conversations in a professional manner. II would highly recommend the dealership and Kyle. More