Liberty Auto Plaza

STAY FAR AWAY FROM THIS DEALERSHIP! Upon purchasing our Kia Soul back in April 2025, we were promised the 1st 2 oil changes free. I reconfirmed that fact later when taking a friend to Upon purchasing our Kia Soul back in April 2025, we were promised the 1st 2 oil changes free. I reconfirmed that fact later when taking a friend to look at a new Kia. 4 months ago Holly in Service said she talked to Chad and reconfirmed as well. When it came time to actually collect my 1st oil change, no one would confirm or honor it despite my repeatedly being assured at time of purchase it would be 'in the system' and not an issue. Empty promises and you get 100% ignored after sale. I've left repeated voice mail messages to not only the Sales Manager Chad (who never called me back much less answered the phone whenever I called). Even the service manager didn't bother to call me back from my voice mail and the service writer Holly just transferred me to Chad's voice mail instead of working to get this honored. I won't be giving this dealership my funds for service after this and I will now recommend AGAINST instead of for this dealership for any friends and family in the future. HUGE fail because from Liberty Kia as I was ready to make them my service dealership the next 10-15 years after my 2 free oil changes I was promised but NOPE, they had to be petty and ignore and refuse to honor their promise. Sad thing is I had no problem collecting my 1st 2 free oil changes at the former Chevy dealership I purchased new from nor any issue collecting 2 free oil change from a former VW dealership. Mind you It was offered to me at time of purchase and I didn't ask for it but to offer than and not honor it is a very bad way to retain a customer! More

I almost got scammed at this dealership. Stay away!!! Tom is a liar!!!! Thanks God I can cancel my deal. Stay away!!! Tom is a liar!!!! Thanks God I can cancel my deal. More

There are so many issues with this dealership but first and foremost, they're so corrupt that they're being investigated by the FTC. The sales people make not attempt at professionalism whatsoever. M first and foremost, they're so corrupt that they're being investigated by the FTC. The sales people make not attempt at professionalism whatsoever. My transmission on my 2018 Sentra went out at 79K miles, as Nissan is supposed to be a decent car and I asked service to reach out to Nissan North America (NNA) to see if they would help cover some of the cost. I followed up directly with NNA and discovered that they hadn't. I opened the case and then notified service that I was waiting to hear back. Liberty Nissan refused to return NNA’s calls and when they finally did reach someone, Liberty Nissan said that they hadn't looked at the car. (They'd had it for eight days!) I also had emailed sales on day one to tell them that I would probably buy a different car if Nissan didn’t help with the repair. I included Liberty Nissan's stock number for a car that I was interested in and asked to coordinate with sales so that I could handle this expediently. I reached back out to sales repeatedly, not one single call, email or chat message was responded to. I had previously discussed having it towed elsewhere with NNA and they asked me to go ahead and do that because Liberty Nissan was just too difficult. When I called, I was understandably furious. Joel, (a supervisor) was just yelling over me and he said that I never signed something to have them look at the car. I had been in constant communication with service the whole time and it was the first that I'd heard of that. They also had originally promised me a loaner-I have a long term illness and need to get to the doctors but I also have very specific nutritional guidelines that I follow. However, once I opened up the support ticket with Nissan, Liberty Nissan took the loaner off the table and left me stranded. Joel also told me that the reason sales wasn’t returning my calls/messages is because I wasn’t their problem. I had literally dropped a sale in their lap! Joel also indicated that he was punishing me because AAA had told me the car was there a day before they actually dropped it off. It was the fault of the tow truck driver but Liberty Nissan took zero responsibility for not telling me that they couldn't locate my car. He was mad because they looked for the car for (his swear word) hours”. How is it my fault that they didn't tell me that they couldn't find it? Anyhow, I can't even say that these guys only care about making money but apparently, that's not what motivates them to be in business because I was certainly ready to spend some! More

After wasting hours out of my day texting Jack “the finance manger” about a lease on a murano which I believe the deal was to good to be true I asked for a bill of sale in which he never provided just finance manger” about a lease on a murano which I believe the deal was to good to be true I asked for a bill of sale in which he never provided just keep insisting I drive 2 hour to the dealership. So there can do a bait and switch on me like the multiple reviews I seen on BBB. After seeing I wasn’t coming into the dealership without a bill of sale they cease all contract with me and ignoring all my texts. No dealership will do this if I’m willing to pay what you say the is. Prime example of bait and switch in the works. More

Emailed and spoke to salesman about a used car on the lot. Salesman couldn’t not answer all questions and said he’d get back to us. Never called, texted or got back to us. A reputable dealership would do lot. Salesman couldn’t not answer all questions and said he’d get back to us. Never called, texted or got back to us. A reputable dealership would do better. More

BAIT & SWITCH. DISHONEST. UNPROFESSIONAL. RUDE. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE. DISHONEST. UNPROFESSIONAL. RUDE. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE. More

Thank you guys so much I truly can't thank you enough! ! I worked with Quentin and Jon Osvath to get a brand new Nissan Sentra and get rid of my old car and they got it done. After so many places turned me ! I worked with Quentin and Jon Osvath to get a brand new Nissan Sentra and get rid of my old car and they got it done. After so many places turned me down or said they coudnt help me I finally was able to get something else. Thank you!!! More

They were very helpful and were able to work with me. .had a problem Dan Magana was able to help me .had a problem Dan Magana was able to help me More

Shady, dishonest dealership — stay far away. Went to see a 2018 Chevy Colorado listed for $22K. Told the salesman (Ricardo) upfront I wasn’t interested in any extras. He said no problem. But onc Went to see a 2018 Chevy Colorado listed for $22K. Told the salesman (Ricardo) upfront I wasn’t interested in any extras. He said no problem. But once I sat down to sign, the manager (Greg) suddenly tacked on $3K in bogus fees — including a “VIN protection” I never asked for. Total bait-and-switch. I showed them their own website showing the $22k price, and Greg claimed he didn’t even know that was possible. Then he told me the car had a deposit — but I could still buy it for $27K if I wanted. So much for integrity. If they’re willing to lie and manipulate over a few grand, imagine what else they’ll do. Run, don’t walk, away from this place. More