Liberty Auto Plaza

Was told to "xxxx off" Simply called this dealership to accrue about a new nissan altima that was on their website. I talked to a sales person at first who told me about tha Simply called this dealership to accrue about a new nissan altima that was on their website. I talked to a sales person at first who told me about that they still had the vehicle in stock, they clearly did not have any training. As she was telling me about a destination fee she was saying that I have to pay for the distance between my home and the dealership. She then transferred me to financing because she couldn't answer simple questions like APR. When I was transferred I spoke with the lady in financing who kept going back and forth with what she was saying. The lady rudely hung up in my face and said "xxxx off" after questioning my education. Yours truly Liberty Nissan More

Misleading Internet Pricing and Misleading Sales Tactics Internet Price was $29,999. Financing was 0% for 72 months. Called to confirm price and financing. Salesman confirmed over the phone. Drove 40 min Internet Price was $29,999. Financing was 0% for 72 months. Called to confirm price and financing. Salesman confirmed over the phone. Drove 40 minutes to purchase vehicle. Wanted to test drive on highway to see how it handled at highway speeds. The Salesman told me that we WERENT ALLOWED TO TEST DRIVE ON THE HIGHWAY!! Made up some excuse. Test drive was 3 minutes long. Sat down to discuss pricing. Turns out the internet price includes a $1500 rebate for military and recent college grads...this wasn't stated. OK fine. We agree on a price of $31,499. I literally sign on the paper to confirm. He comes back from confirming with sales manager and starts writing out the official price sheet...he just DECIDES TO ADD $3,000...hoping i wouldn't notice!!!! I stop him, we argue...i ask to see the original offer i signed...IT HAS NOW MAGICALLY DISAPPEARED!!!...I'm not making this up. I ask for $500 more on my trade in. He agrees and we shake on it and confirm that in writing. He sends me to the finance department. THE EXTRA $500 ON THE TRADE IN NOW MAGICALLY DISAPPEARS when i get to the finance department!!!! Also the 0% financing stated on there website is NOW 4.96%!!!! these are borderline illegal tactics they are using.... if you see their pricing on the internet on autotrader or cars.com, just add about $4,500 to get the real price. they put the low prices on the internet just to get to the top of the search listings.... also, be prepared to be belittled, lied to, made fun of, and generally taken advantage of. Other than that....great selection i guess... More

Do not buy from these crooks Dealt with a salesman named George and Gregg and they were so rude to me when I was ready to buy the car. After test driving George was screaming at Dealt with a salesman named George and Gregg and they were so rude to me when I was ready to buy the car. After test driving George was screaming at me in the middle of the parking lot with people there because I had a simple question about the car after. Also during negotiations Gregg would throw random fees on top of the car which made it almost 3000 dollars more than the list price. Horrible dealership do not buy More

Pulled Vehicle From Table Was ready to proceed and could not make it to dealer that day so sales rep said I needed to put down deposit to secure truck because it wasn't technic Was ready to proceed and could not make it to dealer that day so sales rep said I needed to put down deposit to secure truck because it wasn't technically sold. Refused at time then reached out to sales rep asking how that process would go. He proceeded to say that option was no longer available and would be showing the truck to another POTENTIAL buyer later that evening. Was later told truck was still available. I refuse to work with a dealer that will play games and pull a vehicle from someone ready to close the deal. More

Best deal around on a 2016 Maxima Scott Nielsen is a great guy. I came in to check out the colors of the new Maxima and he sent me home in one! I actually planned on buying from a deal Scott Nielsen is a great guy. I came in to check out the colors of the new Maxima and he sent me home in one! I actually planned on buying from a dealer closer to my house. I knew the dealer invoice price and I'm not an easy sale. But, Scott has a great personality (which is a great departure from the normal salesman sleaze) and he got me a better deal than I hoped for!!! He made the whole experience very simple and kinda fun. And the financing department got me a better interest rate than I thought possible with my low credit score! I would definitely recommend visiting this dealership and asking for Scott. More

Worth the trade in! I could not have gotten a better deal on a brand new 2016 Nissan SR if I weren't for Libertyville Nissan, thank you guys. I could not have gotten a better deal on a brand new 2016 Nissan SR if I weren't for Libertyville Nissan, thank you guys. More

Out of town purchase I live in the Quad Cities, about 3 hours away, but Liberty Auto plaza had the lowest prices in the area. So low that local dealerships wouldn't match I live in the Quad Cities, about 3 hours away, but Liberty Auto plaza had the lowest prices in the area. So low that local dealerships wouldn't match them. I had been apprehensive about traveling to purchase a car, largely due to the stories told to me by local salesmen. I could not have had a smoother transaction. Whether it was negotiating price on line and over the phone with Alana and Nina, or actually traveling to pick up the car and dealing with Scott Nielson, or the Finanace guy Jay, everything was above board and super smooth. I would recommend them to anyone. More

Efficient I wound up buying a used Mazda 3 at Liberty Auto Plaza near the end of March. To behonest, based on the reviews I read on here I was skeptical to b I wound up buying a used Mazda 3 at Liberty Auto Plaza near the end of March. To behonest, based on the reviews I read on here I was skeptical to begin with. I dealt with Nick Witherspoon and their used car manager. You must know that they add $399 on to the price of any used car for "dealer prep fees". This practice is a little deceptive and is barely visible on their website. It allows them to advertise their used cars online for less. Just be aware of this fact going in. Other than that I was extremely pleased with the dealership and the transaction. Our negotiations were simple and courteous and in all was completed in about 2 hours. More

PLEASE DO NOT DO GO TO THIS DEALERSHIP bought a 2016 nissan pathfinder January 26th 2016.The sales manager Joel and,sales rep Jim Sandler and finance manager are very rude.. First of all I bought a 2016 nissan pathfinder January 26th 2016.The sales manager Joel and,sales rep Jim Sandler and finance manager are very rude.. First of all I did not testify derive the car,all they wanted to so was pull my credit and sell a car..They sold me the wrong car with Navigation,I drive an hour 30mins home,realize the next morning there was no navigation..I called the dealership they kept saying they call me back but they never did,I was able to get a hold of the general manager steve.He said to come return the car,when I got there they told me I had to pay 3,000 more..They pulled out the one with the navigator,it did not look like a black one and on the key the color says midnight jade,it told the sales person the color was wrong..He said no that's black and midnight jade is a different shades of black..I signed the paper work and changed my insurance before leaving the dealership..I went to the back to see if the car was washed when I got there it was a green car...Sales person tried to convince me to get the green one saying people won't know it's green and it looks like black,I said no..They brought a black one..Had to sign paper work..A week later I realize Vin number on my registration and paper work was wrong.Called dealership but they refused to change the vin number even if it was their mistake so I called Nissan directly,nissan called me back and said the dealership will fix this and call me back but they never did..I don't understand how this people have a job,they are so unprofessional and have the worst customer service ever..They also paid off my trade late ,my previous loan company reported me as late and said I have to get a letter from libertyville saying when the car was traded in but ofcourse they won't do it...Please please do not go there..I still drive my car with the wrong vin number More

Dishonest sales tactics. Our salesman was good but the sales manager mocked us over trying to stand firm at the price we shook hands and agreed upon. They made us wait for mor Our salesman was good but the sales manager mocked us over trying to stand firm at the price we shook hands and agreed upon. They made us wait for more than we should have to seemingly wear us down. At the end of the the experience, manager tried to include extra fees and mocked us more as he came back with different prices. I would never recommend someone purchasing a vehicle from here. More