Liberty Auto Plaza

My experience purchasing a new Kia Sorento at Libertyville Auto Plaza was exceptional. Everybody was very nice and made us feel very valuable as customers. Libertyville Auto Plaza was exceptional. Everybody was very nice and made us feel very valuable as customers. More

Overall the purchasing experience is good, the price is pretty good, the customer experience is good, hence, I will recommend the Libertyville Auto Plaza to my friends. pretty good, the customer experience is good, hence, I will recommend the Libertyville Auto Plaza to my friends. More

George told me he had a loan for me with no money down. He said he would get someone to pick me from home. I told over and over I don't have a car or any way to get to libertyville . George told he would m He said he would get someone to pick me from home. I told over and over I don't have a car or any way to get to libertyville . George told he would make an appointment so someone can pick me from home to drive me to dealership. Well never called me back. I called him the following day to ask well, when is my appointment . He asked me can you take a taxi, can you get a friend to give you a ride. I thought omg if he lied to me about the ride to dealership, what else did he lie about. He probably didn't have a loan for me either. George was unprofessional and hung up on when I told I don't have a way to get out the dealership. Horrible. Another review talk about how a sales rep Amy pick them up from the metra station, I thought wow that's customer sevice. I don't want a rep who lie to me about a small thing like transportation, because as I know if you lie about the small things there is more lies to come. Stay away from George he is a liar More

Liberty Auto Plaza is an incredible dealership! They treated me with so much respect and put absolutely no pressure on me to purchase a vehicle. They are completely professional and trustworthy, which i treated me with so much respect and put absolutely no pressure on me to purchase a vehicle. They are completely professional and trustworthy, which is so hard to come by at auto dealerships these days. They had a lot of great cars to choose from and they were selling at fair prices. I would highly recommend this dealership!!! More

The dealership understood what I wanted and worked with me to determine the best vehicle I could buy. They understood my credit situation and I was still able to get the perfect car! I really appreciat me to determine the best vehicle I could buy. They understood my credit situation and I was still able to get the perfect car! I really appreciated the way they handled all aspects of my new Jetta TDI purchase. Thanks Liberty Auto VW! Russ More

I was contacted by Michael McConnell a Sales Consultant with Liberty Auto Plaza located at 920 S Milwaukee Ave, Libertyville, IL on Friday September 7th. 2012 because my wife and I were looking to trade ou with Liberty Auto Plaza located at 920 S Milwaukee Ave, Libertyville, IL on Friday September 7th. 2012 because my wife and I were looking to trade our 2007 Nissan Altima for a cross over vehicle. We had already completed the credit application online and it was just a matter of us bringing in our car to get appraised. When I made it to the dealership on Saturday afternoon, I was being assisted by James a salesman. James was having difficulty locating us in the system and tried to for over 10 minutes. In my mind if your having trouble accessing your customer’s information, please ask for assistance but he failed to do so. So immediately I became frustrated and chose to leave the dealership. I did at least call Michael just to explain what happened and why I was leaving. Roughly 10 minutes later, I get a call from a gentleman who stated he was the Sales Manager. I explained to him what happen as well. He then tells me and I quote “THE SALES PERSON WAS DOING HIS JOB! SHOULD WE CHANGE OUR POLICY FOR ONE CUSTOMER WHO HAS A COMPLAINT”!. I drove right back to the dealership to discuss the matter with him face to face., While expressing my frustration to him, a gentleman with dark hair and a mustache wanted to interrupt me and give his thoughts. I advised him to allow me to finish. He then tells a CUSTOMER, ‘YOU CAN LEAVE”!!! Now keep in mind, the Manager that I came their to talk with did apologize but this guy once again told a CUSTOMER who was coming to buy a car, that they can leave. So myself along with a check for $10,000.00 and the car that we were gong to trade left. Michael McConnell was very nice but these other guy’s were exrtremely rude. I will stop at nothing to make sure that everyone whom I come into contact knows that Liberty Auto Plaza employ’s rude people who have no respect for customer’s. So far, I have told about 50 people about this experience and will continue to spread the word. More

Salesman was ok, they said they had their crack team go over every used car with a fine tooth comb to make sure the car is safe and road worthy. Has we were ready to leave noticed the head light was out so over every used car with a fine tooth comb to make sure the car is safe and road worthy. Has we were ready to leave noticed the head light was out so I had to come back the next day for them to fix it. It had a bunch of corroision on the battery and comes to find out it was shot as was the alternator. It also was leaking power steering fluid. When I went in to tell them about it the salesman to me to the sales manager who was outside smoking and told him the problem. He told me you got a great price on the car so they wouldn't fix it. I was pissed and complained about how customer satifacation didn't mean squat to them they finally agreed to fix the pwr. steering leak but I had to replace the battery and alt. I since after numerous problems have gotten rid of the vehicle and have been trying for three days to get a hold of the finance guy and he still hasn't called me back. So stay clear of this place. More