Liberty Auto Plaza

I had a great experience at this dealer. I went in after having been to several dealers down "dealer row" in Libertyville to buy a car and having bad experiences. The minute I walked in to Liberty, I was g having been to several dealers down "dealer row" in Libertyville to buy a car and having bad experiences. The minute I walked in to Liberty, I was greeted with a smile and "How can I help you?" Everyone there treated me with patience, kindness, and the best customer service I've ever encountered at a car dealer. I've been back a couple of times since I bought my car for minor service related items and those guys have been great too. I love the fact that they email me to remind me of my service appointment. This is a great dealership! And I really, really love my new car!! More

1st, notice that there is NO last name given above. THAT IS WHAT THE NAME IS WRITTEN AS ON HIS BUISNESS CARD WE "FORCED HIM" TO one to GIVE US. 2nd the 1st day we were there they had our family held "captiv IS WHAT THE NAME IS WRITTEN AS ON HIS BUISNESS CARD WE "FORCED HIM" TO one to GIVE US. 2nd the 1st day we were there they had our family held "captive" for over 5 hours. (5 kids in tow!) Out of that it probably took 1/2 hour to pick a car! Then we took the car and came back the next day after we called. He stated " See you later." We get to the dealership to find out the finance guy and Robert were out! Having lunch! We just drove over an hour to get there!! And I work nightshift and he knew that the day before. 3rd the theives cashed my down payment check BEFORE the deal was #1 Finalized 2 approved by us!! Proves they are only out for $$$$$$$$$ Do not use them, besides now the car has Numerious problems, Very slimmy dealership!! While we were there another customer was complaining about something, probably the same treatment and they called the police, What spinless jelly fish. More

My own experience with this company, I can only say about Amy Lewis. She is really good very professional, friendly and MOST IMPORTANT THING IS don't play the usual pricing game. Back and worth spending you Amy Lewis. She is really good very professional, friendly and MOST IMPORTANT THING IS don't play the usual pricing game. Back and worth spending your whole day, asking you how much you want to pay for the car, but for a fact that he knows he is not going to say yes for any price that you say. So he is playing the pricing game. If you think about normal "car sale man". that's not who she is. I will only recommend Amy Lewis, no one else in that company, because that's who helped me. More

We found a great deal on a 2008 Toyota Sienna and made arrangements over the phone to come pick it up from over two hours away. Therese was very helpful and quick to work with over the phone so we were p arrangements over the phone to come pick it up from over two hours away. Therese was very helpful and quick to work with over the phone so we were prepared as could be to make a decision on the vehicle when we arrived. It was late in evening when we arrived but everyone was friendly and the vehicle was ready to be test driven. There was a bit of confusion with the paperwork (some of which we filled out online before coming) but that was understandable since we had to work with other sales personnel than Therese, but for the most part all the paperwork went smoothly. The vehicle was everything that was represented online except for one thing, it was a smoker's car. That caught us by surprise. The car was such a good deal that we felt we could deal with that. Also, the car battery was pretty weak so we replaced that as well, even though it tested as an "ok" battery (we had it tested later on). Other than those two items, the van was everything and more than what we wanted. We would work with them again and appreciated the amazing deal on our new minivan. More

My deal was handled primarily via email which was about the only way I had time to purchase a new car at this point. From my first contact with Amy to Therese stepping in to help then Dwight helping with t the only way I had time to purchase a new car at this point. From my first contact with Amy to Therese stepping in to help then Dwight helping with the rebates, Mike actually picking up my Kia and dealing with the paperwork and then Jason taking me through the final steps I could not have been happier!! Everyone was very friendly, helpful and completely knowledgeable. I have to say I traveled about two hours to get to Libertyville (via trains) and Amy picked me up at the station, which was above and beyond. Despite the distance I will use Liberty Auto for service as often as I can; although I don't expect to need anything major for many years to come. I would highly recommend Liberty to anyone looking for a new or used car in the Chicagoland area (or anywhere for that matter). More

I highly recommend Liberty Auto. They were professional, straight forward, honest and friendly, working with me to get the Altima I wanted. Purchasing an auto is very complex these days, and Frank did all t straight forward, honest and friendly, working with me to get the Altima I wanted. Purchasing an auto is very complex these days, and Frank did all the work for me, returned my phone calls, and never got exasperated!! Also in these economic times financing can be tricky, Jeff and Brad worked hard to get me financing. More

I give this dealer and the team that helped me choose (my 4th car here) a BIG FAT 10!!! I will be back in the future to buy our next cars :) 4th car here) a BIG FAT 10!!! I will be back in the future to buy our next cars :) More

I bought a GTI here and have used this place for oil changes and such, but I went today with a friend to test drive a Tiguan and the dealer was a complete jerk. He was unfriendly, the SUV we drove had n changes and such, but I went today with a friend to test drive a Tiguan and the dealer was a complete jerk. He was unfriendly, the SUV we drove had no gas in it and I was afraid we would run out, and he said nothing to us at all. Afterwards he does not shake our hands nor does he give me a card. Good thing he didn't because I would have called the manager. They have lost my family and my friend's business for good. Terrible service here. It was appalling. More

Scheduled an appointment 3 weeks ago to have two recall items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). items looked at and an oil change. I had come in too late and could not receive service. I said ok and rescheduled to the following Saturday (4/28). Came in on the 28th, was told there was no appointment, recall work could not be done, and they would not do an oil-change on the car since it was before the listed service date. We stated that we would pay for the oil-change and still did not get it done. Attempted to reschedule again to this Saturday (5/5), and they are booked. Since their techs leave by 1:30pm on Saturdays and by 4pm on weekdays, there's no feasible time to get an appointment till next Saturday. Since 5/5 is full, I am scheduled on the 12th of May. He stated they had openings all day, but I could only schedule at 11:00 am (doesn't sound like opening all day). So I guess we'll see how the 12th goes. If they can manage to keep our appointment, and not turn us away at the door for some reason or another, I'll be surprised. Or I could just find another dealership to service my car at.. More

My son had a car accident and we needed to replace his Jetta Sportwagen. We really wanted to save the car, but we were working with the insurance company and it was seeming that we were going to have t Jetta Sportwagen. We really wanted to save the car, but we were working with the insurance company and it was seeming that we were going to have to purchase. We worked with Amy G and Tom S and both were very sincere and accomodating. Amy followed up with us and stayed in close contact. Turns out that we went to our friends body shop and they were able to salvage our car. However, everyone did an excellent job, and when it is time to make a purchase, it will definetley be here. Arkin More