Liberty Auto Plaza

Yikes, this place is shady! Staff is rude, facility is run-down and nobody seems to know what's going on. You walk into the "showroom" (lol), and all the employees scatter. It's as if they have somewher run-down and nobody seems to know what's going on. You walk into the "showroom" (lol), and all the employees scatter. It's as if they have somewhere else to go, anywhere where they don't have to service the customer. Don't waste your time driving to this dealership, there are plenty of other dealerships that will treat you well and do what they're paid to do! More

great sales experience. called looking for a specific configuration of car. ended up talking to the sales manager Curt Biron. Told him exactly what car and equipment I was looking for. Called me back the configuration of car. ended up talking to the sales manager Curt Biron. Told him exactly what car and equipment I was looking for. Called me back the next day saying that he would be able to trade of the car and have it there in a few days. We worked out a price and made a verbal agreement. 3 days later we went to pick up the car. The car and paperwork were as promised and everything went smoothly. Recently have seen Bill in service for my 10k check up. Car was serviced and delivery on time like Bill promised. Great service sales and service department. Would highly recommend. More

I use to have my car "taken care" of at another local dealership THAT I TRUSTED, but dealing with horrible service and them never being able to diagnose the problem, I started taking my car to Libe local dealership THAT I TRUSTED, but dealing with horrible service and them never being able to diagnose the problem, I started taking my car to Liberty. They were always completely honest with me, describing things in terminology I could understand, fixing the problems that were caused at another dealership and were always willing to help me. I called the other day to get an appointment the next morning and sure enough, they were able to fit me in. They know me when I walk in and I've NEVER had a problem with my car after I left the dealership. Knowing that I have a Volkswagen and some issues are pricey, I never have complaints on pricing either, it comes with the territory of owning one. Thank you Bill and Mike! I wouldn't know what to do without your service on my Volkswagen! More

Bill and Mike at Liberty Auto Plaza always go above and beyond to give great service. When an unexpected problem comes up, they get me back on the road asap. For scheduled maintenance, they are very acco beyond to give great service. When an unexpected problem comes up, they get me back on the road asap. For scheduled maintenance, they are very accommodating. Both Mike and Bill are great to work with. More

The VW Service Department goes the "extra mile" to help out their customers. I have had nothing but good experiences there and they have kept my daughter's 2004 Jetta VR6 running in tip top shape. to help out their customers. I have had nothing but good experiences there and they have kept my daughter's 2004 Jetta VR6 running in tip top shape. The only downside, as with most European sports sedans, is that the maintenance charges are on par with other high end brands (about the same as my MINI and the wife's Lexus). Liberty VW has good coupons from time-to-time for service specials to help off-set some of these costs. More

Worst bottom feeders I have ever seen do not buy a car Worst bottom feeders I have ever seen do not buy a car here unless you liked to get ripped off!! This dealership should be closed for fraud!! They wi Worst bottom feeders I have ever seen do not buy a car here unless you liked to get ripped off!! This dealership should be closed for fraud!! They will jack up the price and do nothing but lie avoid this dealership at all costs!! I tried to recover money added to price of car through dealing with Sam Hampton and all he did was stall and spew lies!! More

Always friendly service. In and out quick. Bill is always professional and helpful. If I buy another VW- the service I receive from this dealership will be the main reason. I am in customer service, I think professional and helpful. If I buy another VW- the service I receive from this dealership will be the main reason. I am in customer service, I think of the service I receive from Liberty Auto when training my people. Thankk you, Rick Newman More

Service at Liberty auto is great. I've been a customer for about 9 years now. I have taken two different VWs to them for everything. They have always been helpful and very friendly. I bought my second VW for about 9 years now. I have taken two different VWs to them for everything. They have always been helpful and very friendly. I bought my second VW mainly due to their fine service department. The sales department was able to match the offer I had from a neighboring Toyota dealer and they subtracted a $1000 loyalty bonus since I was trading in a VW. More

I have bought all my cars from Liberty the past 10 years. I always go in and ask for Curt Biron. Its nice to work with the same person time and time again. I have sent in several family and friends into Libe I always go in and ask for Curt Biron. Its nice to work with the same person time and time again. I have sent in several family and friends into Liberty and they all are happy with their experience. I only service at this dealership as well. Im in and out quick for oil changes. Free car washes are also a nice plus!! More

Worst car dealer in Illinois! I bought a VW tiguan in Worst car dealer in Illinois! I bought a VW tiguan in August. We agreed to pay extra for the 17'' alloy wheel, and blue-tooth connection. When we Worst car dealer in Illinois! I bought a VW tiguan in August. We agreed to pay extra for the 17'' alloy wheel, and blue-tooth connection. When we picked up the car two days later, the dealer told us the wheel on the car was 17'' alloy, with no comparisons we trusted the dealer. When we get home and did some research, we found those were just standard wheels. So we went back to the dealer, they took out the original sales paper and on there they put "no 17'' alloy wheels". The handwriting was completely different, everyone could tell they wrote that just moment ago. The salesman and manager both denied that they ever agreed to such a deal. So I talked to the "General Manager", yea... He made my day even better... First he kept brag about how many real estates he ever bought, kept on saying that was my fault for not taking a closer look of the car, and then he raised his voice and started to threading me. Great! BTW, check, BBB, They got an F! no surprise! It was 6 month ago, now I decided to buy another VW, a VW CC. I learned and searched for dealer ratings this time! That got "DealerRater.com Certified Dealer"... What a Joke. Read the reviews, don't trust this website. More