Liberty Auto Plaza

Overall this was a fairly pleasant experience. I live in Chicago and needed something that is good on gas for my commute but wanted something slightly luxury as well. I searched online for a Volkswagen Pass Chicago and needed something that is good on gas for my commute but wanted something slightly luxury as well. I searched online for a Volkswagen Passat and found that Liberty had the lowest price out of all the surrounding dealerships. I literally test drove the car and purchased it on my lunch break. It was amazing how fast they worked me in and out of the dealership. I would for sure recommend them to anyone looking for a new or used foreign car. They even printed the clean CarFax. More

The service department here is simply as good as it gets. Never a problem, always done correctly. The service is outstanding, but the attention by the sales people is equal. Never a problem, always done correctly. The service is outstanding, but the attention by the sales people is equal. More

I purchased my new Nissan Altima in 2008 from Gary and the buying experience as well as the subsequent service visits could not have been any better. I chose to buy my vehicle from Gary, because both of m the buying experience as well as the subsequent service visits could not have been any better. I chose to buy my vehicle from Gary, because both of my parents got theirs from Gary and after I bought mine, my brother also bought a car from him. We are a Nissan family, I swear, we should be in a Liberty Auto Plaza commercial... Each time I stopped in the dealership for any kind of service, they wash my car (which other dealerships don't do) and when I ask nicely, they even vacuum inside. communication prior to and after an appointment is stellar. They send email reminders before and satisfaction surveys after. I must say, their service department is certainly going above and beyond to make their customers feel comfortable and I never feel like they are suggesting a repair that is not needed. Nothing but compliments. More

Awesome place! John M. took great care of me and Jeff in service did a wonderful job as well! I would definitely recommend this dealership!!!! service did a wonderful job as well! I would definitely recommend this dealership!!!! More

I had a great experience with Liberty Auto Plaza. We were able to negotiate a price we were very satisfied with, and got a great price for our trade in. They made it easy. able to negotiate a price we were very satisfied with, and got a great price for our trade in. They made it easy. More

My wife and I bought a used 2010 Nissan Rogue. She was 40 weeks pregant at the time, so we didn't spend a lot of time inspecting every nook and cranny of the car. When we arrived home, we found an empty 40 weeks pregant at the time, so we didn't spend a lot of time inspecting every nook and cranny of the car. When we arrived home, we found an empty Moutain Dew bottle, receipts for Dunkin Donuts, and other random scraps of paper. The floor boards were also not clean. I called and left a voicemail with the sales manager and never received a call back. After 3 days, I reached the GM of the dealership and after explaining what happened above, he set up an appointment for the Rogue to be detailed at no charge and provided a loaner car. Overall, I would recommend this dealership due to its customer service. I previously purchased an Altima from the same dealership in 2009. More

I was referred to Liberty by my Credit Union and was able to work out a very fair deal with Brad over the phone and through a few emails. It was easy process and Brad was great to work with. We drove away to work out a very fair deal with Brad over the phone and through a few emails. It was easy process and Brad was great to work with. We drove away from the dealership with the exact car we wanted at the price we agreed to. It was very refreshing and we had a great buying experience. More

I went here for a standard 3000 mile maintenance for my Nissan 350z. I had a single instruction for them. "Don't touch my wipers". I use Rainex Latitudes, and was in fact going to purchase a rear wi Nissan 350z. I had a single instruction for them. "Don't touch my wipers". I use Rainex Latitudes, and was in fact going to purchase a rear wiper at Target while I waited (my wife had her car there for this purpose). I got back and guess what? They replaced my rear wiper with a crap dealer wiper and charged me for it. I took the wiper off and threw it away and put on my Rainex Latitude. How could this be a mistake? It said clearly on the invoice what my instructions were. I verbally told the person taking receipt of my car my instructions. When I brought this up with the cashier, she was rude beyond belief. The maintenance staff had already went home for the day. After I complained, the maintenance supervisor called and snarled a message demanding I call him on my voice mail. It's not about the cost, I couldn't care less about a $15 wiper. It's about the way they choose to do business. I will never be back, and they can keep their $15. And it's a xxxx of a way to do business in a recession. The dealerships do nothing but whine, and yet this is how they treat people. To further enforce that I am but a number to them, they sent me a mass emailing asking me to come to this site and report a positive experience about them. Is solitication of this kind even allowed by DealerRater? So congratulations, here it is. Completely clueless.... More

I purchased a vehicle from liberty auto plaza in 2008. At that time, the economy wasn't in good shape but I bought a Nissan frontier anyways. Looking back I wouldn't have changed a thing. I love my truck. Th that time, the economy wasn't in good shape but I bought a Nissan frontier anyways. Looking back I wouldn't have changed a thing. I love my truck. The purchase process was fast and efficient. I got a better deal on my truck than I would have ever figured I could get. The salesman and financial manager were easy to work with and very friendly. I'm a Nissan fan for life and will mostly likely only purchase from liberty auto plaza in the future. More

We had an emergency breakdown away from home; Liberty took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a sludge problem for years. VW finally took responsibility since this was a common problem for the '01 Passat (and other years I understand). Our local dealer was protecting VW, I guess; Liberty did us better. More